Another HD Traffic FAIL

rfp2001 · Lifetime Member Joined: Mar 28, 2006 Posts: 134

A hectometer is 100 metres - but it's a fairly rare expression! Like the traffic updates???

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

but not as rare as Tom Tom's second line of support, which only exists in the imagination of the first line, when they have exhausted their standard reponses.

AndyVaughan · Posted: Fri Nov 20, 2009 6:01 pm Post subject:

Evidence of the issue with HD Traffic not refreshing. My XL LIVE had been on and the route planned for about an hour when these first screenshots were taken. Given the time of day and the fact that the route I had planned incorporated the M66, M60 and M62 you would expect to see some delays, but according to my TT my route was clear.

So, time for a reboot. As soon as the HD Traffic had connected you can see there were 2 incidents that were not there a couple of minutes previously.

So, it had now updated when in the previous hour or so it hadn’t. Time to leave alone for approx 20 mins. According to the marketing blurb I should have expected 4 or 5 traffic updates in that period. The situation is exactly the same, with the same delays.

So, let’s try and force a reconnection to the LIVE Services by enabling and disabling Flight Mode.

No difference – still the same delays. So, time for another reboot.

And again, straight after a reboot, updated traffic information. This seems to be the only way during peak periods to get the traffic information to update.

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

Great post Andy! Send the whole lot to TT support as evidence. I'm having exactly the same problems!

AndyVaughan · Posted: Fri Nov 20, 2009 6:30 pm Post subject:

Already sent.

elljay · Lifetime Member Joined: Aug 22, 2008 Posts: 35

My HD traffic doesn't update either unless I power cycle the device - not much use when you're using it to navigate! I've submitted a question to TomTom support tonight...

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Shock horror, finally seems to be some acceptance from TT that the problem might be at their end, my latest response from TT reproduced below

I was asked by our LIVE services experts to collect more data - as more and more it appears to be on the network capability.

They are asking me to collect below data when the same error comes up:

- Dates of occurances

- Time of incident and length of time taken for HDT to update\

- Customers location when the issue observed

- Also Browse the Map with all the Traffic displayed on device. Zoom in and tap on one of the traffic incident symbols to get the details of this incident. In the top-left corner of the screen there will be a total number of incidents displayed, for example 1/329. Please supply us with this number also.

- Please give us specific details of what happens on the device so we can describe this to the developers.

- Also please confirm, if this issue has been going on since your have purchased the device in May, or did this start later?

We will be able to investigate and work on this with above details, as we are collecting more data in the similar locations.

DennisN · Posted: Fri Nov 20, 2009 8:04 pm Post subject:

Gulp!! I hope none of you are driving anywhere near me when you try to compile this data!!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

AndyVaughan · Posted: Fri Nov 20, 2009 8:09 pm Post subject:

Exactly, if they are treating this seriously they need to release a build with debug logging in it - that shouldn't be too hard and they will get accurate data then, not users impressions and interpretations.

It is dangerous whilst driving to try and collect this level of detail, and I can't believe that TT actually expect someone to try!

BigPerk · Posted: Fri Nov 20, 2009 8:13 pm Post subject:

Just looked in on this out of curiosity. If TT think people can do all this on the hoof in safety, they'll have another think coming when their network/servers crash even more trying to keep up with all the extra accidents Sad

And what will PC Plod think of it all Confused

?
_________________
David
(Navigon 70 Live, Nuvi 360)

Graeme2812 · Posted: Sat Nov 21, 2009 5:45 pm Post subject:

A bit of a mixed experience on Friday with HD traffic.

I switched on Friday morning (about 08:00) and had 'blue circle' quicker than I expected. Had a quick look at the map around my area and I have to say I've never seen as many 'queueing cars' as I did on Friday. Knowing where almost all of the morning hot spots are around Dundee, I can say that HD look the most accurate I've ever seen it. Many roads I know that are regularly congested had warnings, even B roads. To my surprise traffic light junctions were even being highlighted. (5min delay over 200yrds at junctions with trafficlights type of thing.) It was as if HD had completely ignored IQ routes this morning (I know it can't do that because it's embedded into the maps of course) and were displaying actual delays, not over and above IQ estimates.

Had a look around Glasgow where I was heading that day and the same was to be found there. the accuracy looked fantastic.

STILL no auto-update though!

Was back in Dundee by around by about 14:00 and the device was showing around 32 incidents, out of interest I rebooted and switched the device back on straight away and it was then showing 62 incidents! So at some point up to 14:00 that day it's failed to update. And thats out with peak hours.

Friday evening came, and I was back to what appeared to be 1 update in 40min.

Rebooted the device and it was once again showing me the fantastic coverage it did first thing in the morning!

But still no auto-update!
_________________
Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

And therein lies the problem I reckon.

I get the impression they have tried to improve the service (you want to see the number of incidents it shows in the London/South East, went into Browse Map and selected the nearest incident and it was 1/575.

Unfortunately in trying to improve the service they also seem to have completely broken the auto updates

flyingfuzz · Posted: Sat Nov 21, 2009 6:28 pm Post subject:

They have gone a done it again.

Good old TT they really know how to keep techie’s happy. Ask them to complete detail info of the problem and send it in. that will keep them quite for months…….

If TT took this seriously they would get all their own guys to drive around during peak traffic time and collect the data themselves.

But lets face it how many people are using live updates and put the non reporting of congestion down to “just one of those things” After all its says it updates frequently on the box……………………
_________________
TT520 running App 8.351 & map UK&I v845.26345
Using Traffic TMC (round pin) & PGPS speed cameras.

AndyVaughan · Posted: Sat Nov 21, 2009 7:30 pm Post subject:

With Christmas around the corner I am sure TT don't want the negative publicity of their flagship LIVE service not actually working - making all of their premium devices a waste of money as they don't actually update the traffic info if it gets a bit busy .......

Lets see what happens next week, I expect that they have a bit of a rocket up someone at the moment to get this fixed as this will dent their Christmas sales once the media get hold of it.

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