Another HD Traffic FAIL

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

I am a newbie in these parts, I wish I'd done a bit more research about Tom Tom before buying my device to be honest

AndyVaughan · Posted: Thu Nov 19, 2009 9:14 pm Post subject:

Graeme2812 · Posted: Thu Nov 19, 2009 10:09 pm Post subject:

mikealder · Posted: Thu Nov 19, 2009 10:29 pm Post subject:

The two files should be placed in to the UK&ROI map folder the files they have sent you are specific to the UK&ROI only as any European map would have a much larger tmccodes.dat file circa 6,5MB but a 540 shouldn't need the extra size file as it should be only regional unless you have added a European map to the device since purchase? - Mike

Graeme2812 · Posted: Thu Nov 19, 2009 10:42 pm Post subject:

Thanks Mike,
Nope the device is standard. Don't think a EU map would fit on it anyway.

I suspect they have added these files in the event that my original ones are corrupt in some way and are intending for me to replace them. There are exactly the same size as the ones on the device.

Will backup device and replace them and see if there is any difference.

Update
Files replaced, no noticable differance. Don't expect to see any come rush hour tomorrow either as I don't think the device is at fault here.

Nothing ventured, nothing gained as the saying goes I guess!

swash
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_________________
Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Graeme - any chance you could send those files to the e-mail address in my profile?

mikealder · Posted: Fri Nov 20, 2009 12:11 am Post subject:

The rather useless TomTom Home software borked the install of these two files following an upgrade to v835 maps which is why (some 3 months after we found the fault) TomTom are now offering the files by support!

The two files if corrupt will be in your UK&ROI or European map folder both with a size of 0Kb, the files will be available in the folder Home stores the map downloads on your PC, simply expand/ extract the files from the map download and you will find the two files required, copy/ paste using Windows Explorer to your map folder - Mike

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Thanks Graeme and Mike, looks like my original files were OK anyway as they were the same size.

Have tried swapping them over anyway, although the HD Traffic did seem to fire up better today, still zero updates during my morning journey to work, unless I restarted my device.

Looks like I'm in for a long wait for this to be sorted out.

Graeme2812 · Posted: Fri Nov 20, 2009 11:24 am Post subject:

The original files that were on my device were the same size as the ones TomTom sent so i don't think there was an issue there. Mind you i've never thought there was an issue with the device as many other people are experiencing the same problems. TomTom don't seem to understand that though.

I've noticed over the last couple of days that the quantity of data (traffic flow/congestion) has gone up quite significantly, still not updateing automaticly however!

Lets hope there working on the problem, even if they won't admit to there being one!
_________________
Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

I just sent TT support a link to this thread, I'm sure publicly they wont acknowledge it and say they look at each case individually etc etc. Hopefully behind their closed doors they will link things together though.

darrengsaw · Lifetime Member Joined: Jun 03, 2009 Posts: 107

I very very nearly stuck my neck out and bought a 540 last month. Then reading all these complaints reminded me why I bought my Garmin.

It doesn't have IQR or HD traffic, but it is at least stable.

When will you get it right TomTom??

aerotec · Posted: Fri Nov 20, 2009 1:19 pm Post subject:

Urgh I don't know what to do.

I have been using RDS-TMC for a few months since my 940 free trial ended but I am just about to punch in a 12 month LIVE code.

When you reboot to get traffic updates is it just a power off/on or do you have to hold the power button for the 10 seconds to reset the unit?

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Just has to be switched off and on again, but at the moment in peak times it can take an awfully long while before the HD Traffic information is received by the device again, if at all.

By around 8.30 this morning, I couldn't even get a connection to the server.

AndyVaughan · Posted: Fri Nov 20, 2009 3:03 pm Post subject:

Well, I got my response from TT (or was it the cat???)

As usual, they haven't bothered reading it and I have a standard copy and paste answer about reporting traffic data inaccuracies.

I have responded back and asked them to escalate and actually read my complaint this time.

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Had that one about a week ago Andy, just think this time next week you can be like me and will have been ignored for the last 72 hours since being elevated to the mythical second level.

I guess it would be a waste of time, but has anyone ever bothered writing to the address in Holland where you write if you are unhappy with their so called support?

Looking forward to my Friday rush hour journey home tonight, should only have to restart my device about 20 times Evil or Very Mad

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