Another HD Traffic FAIL

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

It definitely seems to be that the systems cannot cope during peak times.

Still no answers from Tom Tom, but I was up early this morning and my unit appeared to update correctly.

By the time I left home at 7ish the updates had stopped and my unit was clearly struggling to receive the HD Traffic and when it did it only came up with something like 30 incidents and nothing on my route when there should have been.

A few restarts later it did update and there were something like 350 incidents!

All very frustrating, it's getting really boring now, having to turn the damn thing off and on again all the time, and Tom Tom still do not accept that there is a problem and can provide me with no solution to my "challenge"

AndyVaughan · Posted: Wed Nov 18, 2009 8:33 pm Post subject:

As promised, I have tested fairly thoroughly over the last 2 days.

Approx 10 hours of driving, starting around 1pm each day through to evening rush hour.

I was the passenger in the car so could 'fiddle' and power on and off to my hearts content.

Prior to approx 4pm both yesterday and today rebooting presented the same traffic info as far as I could tell.

From approx 4pm onwards rebooting caused a significant change in the total number of incidents reported and the durations both nationwide and on my route.

Whilst sat in a traffic jam somewher en route to Poole at rush hour yesterday HD Traffic was not showing the jam we had been sat in for over 10 minutes.

Reboot and voila - the incident was there going back a few miles.

The same was happening with many incidents around the M60 this evening - unless I rebooted they did not update - it was absolute chaos and the information was static unless I rebooted.

Couple this with the hour long LIVE Services are unavailable message at approx 1:30pm today whilst in the New Forest area on the A31 and it has been appalling over the last 2 days. RDS-TMC is better than this and free.

Off to log a case with TT after I have scrutinised my Pluserror.txt file to see if there is any evidence of these outages and failed updates.

And there is plenty of evidence. I would suggest anyone having problems sends TT a copy of their pluserror.txt file on a daily basis to prove that your device is hiding connection failures from you!!!!!!

I can't paste the contents here as it is too similar to BBCode!

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Thanks for the info Andy, if you make any more headway with Tom Tom than I have done, please please please post any useful income on this thread.

No further contact from TT for me since it was elevated to the second line Crying or Very sad

AndyVaughan · Posted: Wed Nov 18, 2009 9:16 pm Post subject:

Attach the pluserror.txt file to your support case!

The more people that do this the better as there is proof that something is wrong in that file.

Graeme2812 · Posted: Wed Nov 18, 2009 9:18 pm Post subject:

AndyVaughan · Posted: Wed Nov 18, 2009 9:43 pm Post subject:

No, they have first line and third line support but no one on 2nd line.

When first line can't solve it they escalate to 2nd line, who in turn escalate to 3rd.

Anyone spot the flaw in this???

AndyVaughan · Posted: Wed Nov 18, 2009 9:52 pm Post subject:

My support ticket is

091119-077144

Time to start collecting them and put some pressure on TT to fix this.

Deja vu anyone?

Graeme2812 · Posted: Wed Nov 18, 2009 10:13 pm Post subject:

psyskiesman · Posted: Wed Nov 18, 2009 10:18 pm Post subject:

For what it's worth, I can say mine was working OK this morning en-route from Bournemouth to Huntingdon. It obviously knew there would be a problem on the M25/A1M and it re-routed me from M25 onto M1 and A361. And here's the thing, which I have never seen before, when I reached my destination I just happened to glance at the screen just in time to see a flashed up message "TomTom HD Traffic saved you 18minutes".

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

My ticket number is 1 091112-190300, I have sent them the error file that you suggested.

I have wasted 3 evenings this week, performing backups, clear flashes, factory resets etc etc, all for nothing, to say I am fed up is an understatement

AndyVaughan · Posted: Wed Nov 18, 2009 10:22 pm Post subject:

Looks like Watchdog here we come again - a bit of negative pre Christmas publicity might make them take notice.

In the words of Points of View, Why o Why o Why do we have to resort to this every time there is an issue for TT to even acknowledge it.

You would think after the Navcore 7 RDS-TMC farce and the Stuttering 8.35x Navcore they would learn, but no, they still sit there in blissful ignorance of their customers dissatisfaction.

Graeme2812 · Posted: Wed Nov 18, 2009 10:38 pm Post subject:

I wonder how far this is ACTUALLY escalated though?

DOES it go beyond the first CSA that picks up the email/call?

DOES it go to 2nd line support or what every they are calling it?

Are there a million and one 'Tickets' sitting in the persons inbox who's in charge of the many many developers Tom Tom have (or don't have by the looks of it)

I suspect the CSA's are encouraged to have each incident "resolved" as soon as possible. Hence why were getting the automated replies everytime.

I wonder how long the que would be if TomTom had a customer facing building in the UK! (Or do they? Confused

)
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Graeme Bennett
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AndyVaughan · Posted: Wed Nov 18, 2009 10:38 pm Post subject:

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

My ticket number is 1091116-114722. Out of interest has anyone used HD Traffic with the 8.371 app yet? I'm sure it wont make any difference though!

AndyVaughan · Posted: Wed Nov 18, 2009 10:41 pm Post subject:

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