Another HD Traffic FAIL

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

Just had the standard TomTom support email back! I'll jump through a couple of hoops and send them my SIM details from Home. I'm itching to find out how the Navigon Live services are going to perform as the 8450 looks amazing!

AndyVaughan · Posted: Mon Nov 16, 2009 9:56 pm Post subject:

Takes me back to the good old days of moaning about RDS-TMC being a waste of time (and it was with Navcore 7 and the previous antennas with the egg at the end).

I will monitor my unit tomorrow and Wednesday as I have got two potentially 5 hour drives that start in the afternoon and will finish at the end of rush hour.

If I get the same results as everyone else then I will get a Ticket open with TT as well.

We have been down the Watchdog route before with the stammering TTS voices on primarily x20s and Navcore 8.35x, they initially show interest then it never goes any further.

This may be different as it is a subscription based service we are talking about here, not a FOC Software update (even though you had to use it if you subscribed to the map updates).

Graeme2812 · Posted: Mon Nov 16, 2009 11:24 pm Post subject:

Becoming a bit of a joke now, especially as this is subscription based. This afternoon my 540 and TomTom's routeplanner were showing different information at the same time however it appeared to be updating more frequently than it normally does at peak times. Every 15/20 today.

A98 at Cullen closed due to subsidance and has been for many days if not weeks. 25+ mile diversion I was told today.

RDS Unit reporting it.

Not a mention on the HD platform.

Why do they insist on telling us NOTHING other than "Accident" (which seems to cover almost anything in there book) and congestion when the RDS platforms are far more informative. (Accident recovery work, Slow/Abnormal loads, Hazzardous driving conditions etc) Evil or Very Mad

My un-educated guess is they are holding back much of this type of content for it to appear in HD Traffic II or the likes. It's available on the contanent in HD according to their route planner and via RDS-TMC here afterall.
So why not on HD over here?

Does anyone know any info on the new Navigon connected devices?

GSM/UMTS SIM?
What network? (Orange/Voda/02 etc)

Had a look a few weeks back. Looks intersting.
_________________
Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Another 2 journeys with no updates, I have sent TT my system information as they requested to elevate me to the second level.

I await their response with interest

Flashyphotos · Posted: Tue Nov 17, 2009 10:36 am Post subject:

Have to agree the new Navigon Live servie looks good. Lets hope in real life the system is better than the demo shots they used,

As to be honest I would be a little concerned id I was heading for the A4 Brompton Road, and started to get exit signs for Munich and Frankfurt!

falkirk81 · Posted: Tue Nov 17, 2009 10:46 am Post subject:

Well I have read this thread with interest. I must admit I don't get the problems described on here.

What I DO get is the occasional 'No connection to server' for HD traffic which usually lasts a couple of hours.

All the incidents in my area of Newcastle are shown correctly on my device just now at 09.30 compared to the TT website. And all the incidents in Edinburgh and Glasgow also appear on my GO 950 as they do on the TT website.

Sounds like TT have capacity issues, or maybe its Vodafone having too much data to dish out to all the LIVE enabled devices!

Hopefully TT can resolve this for you guys asap!
_________________
Tomtom GO 1005 LIVE

iPhone 12

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

Thanks Falkirk81. It does seem that when you turn the unit on it gets the most recent data and refelects what is on TomTom route planner. The problem is that the information/data doesn't refresh after the initial retrieval during peak times.

When in the car people may not be aware that the info hasn't refreshed as it all appears normal, no error messages or symbols. I urge anyone who is experiencing problems to report it to TomTom. Hopefully if more of us log the issue it may get more attention!

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Had my latest reply

We cannot offer you an immediate solution to this challenge

Terrific!

DennisN · Posted: Tue Nov 17, 2009 1:24 pm Post subject:

How I hate this "Challenge", "Issue". Their support ability seems to be in using a Thesaurus. These are "Faults", not issues, not challenges. Evil or Very Mad

This is TomTom support, not customer support! Never use the word Fault or Problem in case the customer "Issues" a "Challenge" to our "Fitness for Purpose" and "Trade Description".
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

norm2002 · Posted: Tue Nov 17, 2009 5:34 pm Post subject:

MrT · Posted: Tue Nov 17, 2009 5:51 pm Post subject:

JockTamsonsBairn · Posted: Tue Nov 17, 2009 6:09 pm Post subject:

DennisN · Posted: Tue Nov 17, 2009 11:16 pm Post subject:

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

Interesting thread. I've used it recently, and it has worked for me, but the fact that it is peak time related makes me wonder if it is actually a simple data overload on the network. It would make sense that certain areas are going to put all the data through concentrators which then link to the internet, and thus to the TomTom servers. If too many people are connecting (not just TomTom) then packet loss may be occurring. So TomTom may think that all is fine because the server is holding up nicely, but can't see all the devices that are trying to connect but not doing so.

The problem I find with big companies like TomTom is that they have broken their organisation into separate silos of function, so tech support have no clue about how it really works and just sit on the data. No one technical who would understand and have an ability to test and sort it hears of the problem, and if they did their project manager would schedule some time for them in the next quarter, not now when it matters.

And of course most people don't know it is having problems, perhaps including TomTom staff, because there isn't any traffic on their route, so they don't drive into it and wonder why it wasn't updated.

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