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mightyyid Pocket GPS Verifier


Joined: Apr 04, 2006 Posts: 83 Location: Melbourne, Australia
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Posted: Sun Sep 27, 2009 12:08 am Post subject: 720 moving (downwards) on mount - viscosity? |
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Chaps
Not sure how to term this so hoping the title will say it all - my 720 mount has for a while been 'loose' and by that I mean that after about 10 minutes on the mount, the weight of the TT will actually cause the joint to move, thus succumbing to the forces of gravity, so the unit ends up pointing more downwards than into the car. So, the viscosity of the ball joint on the mount is not strong enough to support the weight of the unit.
Anyone any bright tips on how to resolve this before I try. My thoughts will be sticking it in a freezer for a while and maybe one or two other things. No point in buying a new mount as it's not that worrying, but just wondered if there are any tricks. Or indeed if there is a better way to explain it as I'm struggling with this one...
Thanks
Andy |
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AliOnHols Pocket GPS Verifier


Joined: Oct 15, 2008 Posts: 1942
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Posted: Sun Sep 27, 2009 8:18 am Post subject: |
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Hi mightyyid, I get this also and find that theTT's droop gets quicker as the temperature rises. Not very technical but my "Bodge" is to wedge a bit of something (normally paper or cloth, folded over several times) between it and the dash-board. This has the added advantage of also taking the weight of the unit and stops the suction to the windscreen failing as often as it normally does and If I use a bit of black cloth, it stops a lot of the reflection in the TT screen. _________________ Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20. |
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mightyyid Pocket GPS Verifier


Joined: Apr 04, 2006 Posts: 83 Location: Melbourne, Australia
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Posted: Sun Sep 27, 2009 9:10 am Post subject: |
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AliOnHols wrote: | Hi mightyyid, I get this also and find that theTT's droop gets quicker as the temperature rises. Not very technical but my "Bodge" is to wedge a bit of something (normally paper or cloth, folded over several times) between it and the dash-board. This has the added advantage of also taking the weight of the unit and stops the suction to the windscreen failing as often as it normally does and If I use a bit of black cloth, it stops a lot of the reflection in the TT screen. |
Thanks - hot climates do not seem to help. I'm going to try a few things such as sticking it in the freezer overnight and seeing what happens...
Will advise if anythng does... |
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mikealder Pocket GPS Moderator


Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Sun Sep 27, 2009 9:21 am Post subject: |
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Have a look at the TomTom web site, they make a new type of mount for the x20/ x30 devices known as the "Easy Port" it might be worth considering changing to one of these, I would also talk to Customer Support as the mount shouldn't be going soft in this way - Mike |
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Trevor1234 Frequent Visitor

Joined: Apr 30, 2005 Posts: 810 Location: Milton Keynes
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Posted: Sun Sep 27, 2009 11:17 am Post subject: |
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Hi mightyyid
I purchased an alternative mount for my 720 shortly after getting my device. The original mount has only been used twice. If you let me have your address I will pop the original into a jiffy bag and post it to you. No charge. It will be my good deed for the year. _________________ Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G |
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Robbo66 Occasional Visitor

Joined: Jan 21, 2006 Posts: 37 Location: Surrey
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Posted: Sun Sep 27, 2009 9:27 pm Post subject: |
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Trevor1234 wrote: |
If you let me have your address I will pop the original into a jiffy bag and post it to you. No charge. It will be my good deed for the year. |
What, all the way to Melbourne Trevor?
That really is the action of a true samaritan. Good on yer! _________________ TT 720 Go
Application version 8.351
WE Map version 855.2884
4Gb SDHC card |
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Trevor1234 Frequent Visitor

Joined: Apr 30, 2005 Posts: 810 Location: Milton Keynes
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Posted: Sun Sep 27, 2009 10:07 pm Post subject: |
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Quote: | What, all the way to Melbourne Trevor?
That really is the action of a true samaritan. Good on yer! |
Hi Robbo66
B----y hell, I dropped a bit of a clanger there.
Hi mightyyid, the offer is off. Sorry. _________________ Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G |
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mightyyid Pocket GPS Verifier


Joined: Apr 04, 2006 Posts: 83 Location: Melbourne, Australia
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Posted: Mon Sep 28, 2009 4:53 am Post subject: |
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Trevor1234 wrote: | Quote: | What, all the way to Melbourne Trevor?
That really is the action of a true samaritan. Good on yer! |
Hi Robbo66
B----y hell, I dropped a bit of a clanger there.
Hi mightyyid, the offer is off. Sorry. |
Well, that is just rude.
Not a problem and many thanks for the offer. It's certainly not worth it, but you can send it to my parents in the UK!
More so, I suspect this must be happening to other units so I am hoping for a quick fix that sorts this and will keep trying. Freezer the first attempt - to be tried tonight.
Cheers again fella... |
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AliOnHols Pocket GPS Verifier


Joined: Oct 15, 2008 Posts: 1942
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Posted: Mon Sep 28, 2009 5:59 am Post subject: |
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I took mikealder's advice and e-mailed TomTom Support with my "Challenge". I shall let you know of any progress. _________________ Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20. |
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mightyyid Pocket GPS Verifier


Joined: Apr 04, 2006 Posts: 83 Location: Melbourne, Australia
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Posted: Mon Sep 28, 2009 7:24 am Post subject: |
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AliOnHols wrote: | I took mikealder's advice and e-mailed TomTom Support with my "Challenge". I shall let you know of any progress. |
Thanks - let me know how it goes as I'd be interested if they care enough to worry about it. It's one of those annoying things that you want to chnage but at no cost... |
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Trevor1234 Frequent Visitor

Joined: Apr 30, 2005 Posts: 810 Location: Milton Keynes
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Posted: Mon Sep 28, 2009 9:50 am Post subject: |
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Hi mightyyid
If you leave your parents address in my messages I will post the mount to them. It may come in handy for you and it will leave me looking a less of a Scrooge than it first appeared.
Ba! Humbug. _________________ Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G |
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AliOnHols Pocket GPS Verifier


Joined: Oct 15, 2008 Posts: 1942
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Posted: Tue Sep 29, 2009 6:28 am Post subject: |
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mightyyid wrote: | ....let me know how it goes ... |
I recieved an e-mail from TTSupport yesterday (10/10 for the very quick & positive response) asking to see proof of purchase. I shall send that off to them today and see what happens. _________________ Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20. |
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mightyyid Pocket GPS Verifier


Joined: Apr 04, 2006 Posts: 83 Location: Melbourne, Australia
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Posted: Wed Sep 30, 2009 11:17 pm Post subject: |
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Thanks for that. being in Australia makes things harder but having looked at my mount now, and not sure why I have not noticed this before, but it actually has to small chunks out of the plastic where the ball joint is. Given the location it's not as if dropping could do it, and it's fairly thick plastic so I suspect it could be due to heat or something - after all, what does the mount do other than stick to the window.
Anyhow, I tried the freezer trick. Some trick - held it in place for a while until the temp rose and then dropped again.
So I'll get another one from somewhere and get it sorted. I suspect TT will not case given the age of my 720 and with the chunks missing have a perfect get out clause.
Thanks |
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psyskiesman Lifetime Member
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Joined: Jun 22, 2004 Posts: 322 Location: Swindon, Wiltshire
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Posted: Fri Oct 02, 2009 4:00 pm Post subject: |
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My 720 mount disintegrated in the same way. Started as small hairline cracks and then chunks of plastic missing; I contacted TomTom and they asked me to attch a copy of my purchase receipt to an email. They sent me a new mount by return. Could be worth atry, espacially if your receipt, like mine, is very feint. I doubt if they could have read the purchase date. |
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Andy_P Pocket GPS Moderator


Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Fri Oct 02, 2009 7:20 pm Post subject: |
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Same thing happened to mine.
I sent them these pics and they sent a replacement, no questions asked.
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