Unusual greeting from TomTOm

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

TT's explanation of the error seems to be completely plausible to me ( a retired programmer IT manager) so that English Bas is a key to instruct the program to produce the email from the English database. The fact that it leaked out to customers clearly indicates the very poor standards of program testing, as something as basic as this should never have managed to get past the very first test, so I can only assume it was not tested at all?

Perhaps the same standards are used for most of the other software development that would explain why many things go wrong with updates from TT.

Lincslad · Lifetime Member Joined: Oct 09, 2004 Posts: 20

trooper · Occasional Visitor Joined: May 01, 2005 Posts: 37

There are no new maps - there will be in about two months. These emails, so I am told, were sent out in error.

Ian

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

I just got the original "Dear English Bas" email - hours after the apology email was sent. Rolling Eyes

Jesus wept, what a way to run a railroad.

keithjeffrey · Posted: Sat Sep 12, 2009 1:53 pm Post subject:

richard345 · Posted: Sat Sep 12, 2009 3:59 pm Post subject:

My support ticket says I have the latest map and that the first e-mail to 'English Bas' was a test that had gone out in error.

The fact that they sent a second e-mail apologising for the first and then reiterated the offer of a new map beggars belief!
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Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

Andy_P · Posted: Sun Sep 13, 2009 10:03 pm Post subject:

Mothballs · Posted: Sun Sep 13, 2009 11:34 pm Post subject:

I wonder whether the invitation wasn't actually for a new map after all, but to some kind of social event at a brewery. It would be a shame to see such organisational skill going to waste.
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The style of my clothing should not be taken to indicate that I am employed by a circus in any capacity whatsoever.

KerrAvon · Occasional Visitor Joined: Jun 08, 2008 Posts: 22

I took this message in two ways,

1 miss addresses, ok that happened i can live with that

2 Miss Representation, i Think they are trying to get people to renew their subscription now when there is no new map. most of us took advantage of the subscription service last year we all got the new map a few weeks ago and if you’re like me have not renewed your sub and are not planning to until a new map is avail ( they are not getting my money until they have something to sell )

So they got desperate or greedy and tried to con us with claims of a new map that just is not there. I have written to them advising them i will be reporting them to Trading Stds, Watchdog ect if they don’t make me an offer of compensation

Please do the same if you can see my point of view

PaulB2005 · Posted: Mon Sep 14, 2009 8:26 am Post subject:

I got an apology even though my email was correctly addressed "Dear Paul"

JockTamsonsBairn · Posted: Mon Sep 14, 2009 9:20 am Post subject:

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