Unusual greeting from TomTOm

MrT · Posted: Fri Sep 11, 2009 1:53 pm Post subject: Unusual greeting from TomTOm

I received an email today from TomTom telling me that a new map was available for download. It had an odd start to the email:

"Dear English Bas"

I wonder if I have upset them?
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Drivelux

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Was there a link?

Does that link go to Tomtom?
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MaFt · Posted: Fri Sep 11, 2009 2:18 pm Post subject:

...tard...?!

sorry, pretty certain my email had a random name for the greeting too!

MaFt

Daggers · Posted: Fri Sep 11, 2009 3:18 pm Post subject:

I had exactly the same greeting. I too was beginning to wonder whether to write a stern letter to their customer relations department.
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furryfred · Posted: Fri Sep 11, 2009 3:30 pm Post subject:

I had the same thing with "English Bas".

I checked the email by getting the online version of the letter and this took me to http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/doc_view.php?1=AvcC~wpIGv8SA4AUGgAe~yL~Jvsq~3v~

I also checked the link on this for the download and this gave me tyhe url http://addto.tomtom.com/api/home/v2/task?task=update&apikey=a9926c53-511b-4d35-9831-c59ae45e9254&logo=http://www.tomtom.com/lib/doc/addto/rtl/description.jpg&Lid=1

It looks OK - but whats al this about "English Bas"??
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Furry Fred

(a very very nice, handsome and generous gentleman who is really rather modest, shy and retiring!)

They didn't make many like him - and now they've lost the mould!

dorsetwurzel · Posted: Fri Sep 11, 2009 3:31 pm Post subject:

I had that greeting too Question

PaulB2005 · Posted: Fri Sep 11, 2009 3:32 pm Post subject:

Mine said Dear Paul Crying or Very sad

From Snopes

The bit about the complaint is quite funny...

WARNING: Mild Swearing

Mothballs · Posted: Fri Sep 11, 2009 4:49 pm Post subject: Uncle TomTom's Cabin?

I'm afraid I had a massive sense-of-humour failure at what I initially took to be some kind of bizarre racist slur. So I dropped them a line, to which they replied as follows.

"Hi there, We are aware of the marketing E-mail that was sent with incorrect wording for the UK market. We are a Dutch company and the the word BAS is an adjective of BASE in Dutch Language. Thus English Base or base/ registered customers.

Apologies for the confusion."

I almost believe them. Wink

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shires999 · Lifetime Member Joined: Nov 09, 2006 Posts: 96

I'm an English Bas as well !!!

So is there a new map available as I only downloaded a new one a few weeks back ?? Haven't plugged in my tomtom yet to check

MrT · Posted: Fri Sep 11, 2009 4:59 pm Post subject:

TomTom have apologised:

You have just received an email which was not up to the standards of TomTom. The greeting (Dear English Bas) was in fact specifying the language of the mail followed by my first name, this should have been personalised with your name.
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Drivelux

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

I got the apology, but not the original email. The daft sods. Laughing

New maps so soon? Or is this email a fortnight late? In which case, a double cock-up! Rolling Eyes

flyingfuzz · Posted: Fri Sep 11, 2009 5:28 pm Post subject:

Has anyone downloaded this new map?

I got the email but TT Home does not offer me the map!
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PaulB2005 · Posted: Fri Sep 11, 2009 5:46 pm Post subject:

flyingfuzz · Posted: Fri Sep 11, 2009 6:16 pm Post subject:

I downloaded this map weeks ago (or so it seams)

As TT do not put the map version on the email I did not think that TT could be that far behind with their email and another new map was ready Shocked

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Using Traffic TMC (round pin) & PGPS speed cameras.

Mothballs · Posted: Fri Sep 11, 2009 11:56 pm Post subject:

So TomTom have now apologised - fair enough. However, since the explanation given in their apology differs from the explanation they gave in their original excuse, would it be terribly uncharitable of me to assume that at least one of those explanations must be a lie?

I could forgive a little bit of creativity from their PR department after such an almighty b*lls-up, but it now seems that even the new map they were announcing was also nothing more than a figment of someone's fevered imagination. What the hell are we dealing with here - Muppet Labs?

I'm not giving TomTom any more of my hard-earned cash while they keep spending it on that stuff they're smoking.
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