New TT 740 - HD traffic not working?

[wakaday]

Recently brought a TT 740 Live to replace my TT 720. I was particularly wanted the Traffic HD service. I fired the unit up from new and traffic started working as expected. Carryed out updates and it’s never worked since. Advised TT technical who gave me a reset procedure, which I’ve followed several times, but no luck. I even took out a month’s subscription to traffic, although 1st 3 months are free. Had the unit almost 2 weeks, still awaiting advise from TT? It appears I’m not subscribed to the service. Other Live services work OK. I’m a bit hacked off the unit and thinking of taking it back to Halfords. Anyone had similar experience?

[PaulB2005]

Did you use a different email address to register the 740? If you reuse the email address you use with the 720 it can cause problems.

Touch screen, LIVE Services.

Is your email address at the bottom left of the screen?

Touch Screen, Change Preferences, Screen 7 of 8, My TomTom Account

Make sure your Username and Password is correct.

[wakaday]

I've carried over my 720 email & password. That's a good idea , I'll try that tonight. Can't understand why TT technical haven't thought of that?

[mikealder]

If changing the account e-mail doesn't work try the following:

If you have recently updated the map for the v835 release use Windows Explorer to view the contents of the Western_Europe map folder and check the file size of the following files:

traffic.dat
tmccodes.dat

If these are showing as 0KB you need to unzip the map download on the PC then use Windows Explorer to copy these two files to the Western_Europe map folder replacing the faulty 0KB ones - Mike

[wakaday]

I changed accounts and didn't work.

Yes , the traffic files were empty.

I've traffic on now.

I think I may of over filled the map directory with tt cameras & pocket gps cameras.

I've now deleted the tt cameras

Thanks very much

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