New Map 835.2419 Released

lazyjustme · Occasional Visitor Joined: Aug 24, 2009 Posts: 1

Just bought a 540 live for £200.

Updated it, HD Live services didn't work from the word go.

Called Tomtom, got the standard cut and paste email. Didn't work.

Called Tomtom again, got my problem sent to the "2nd line of response" (an mysterious team that is located in a secure bunker away from telephones or computers or access to the outside world)

Had no response for days.

Found this forum.

Located the two files in my Tomtom home UK map folder (traffic.dat & tmccodes.dat) and replaced the 0kb ones on my Tomtom...

Bob's your uncle. HD Traffic services now working

Now why couldn't Tomtom tell me this? or better still make sure that their own updates don't screw up their own devices.

Thanks guys...

Matt865 · Regular Visitor Joined: Dec 30, 2006 Posts: 92

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

Privateer · Posted: Wed Aug 26, 2009 2:28 pm Post subject:

Hi lazyjustme,

jimbo_hippo · Frequent Visitor Joined: May 18, 2005 Posts: 444

Robbo66 · Posted: Wed Aug 26, 2009 5:41 pm Post subject:

AndyVaughan · Posted: Wed Aug 26, 2009 7:26 pm Post subject:

AndyVaughan · Posted: Wed Aug 26, 2009 7:50 pm Post subject:

To everyone having problems with this map update can I suggest the following as a fix.

Take a FULL Windows Explorer backup (see FAQ).

Locate your newly downloaded map on your PC/Mac. It will be in your My Documents/TomTom/HOME/download/complete/map folder on a PC unless you have changed the Preferences to save the file somewhere else. On a Mac, sorry don't have a clue but no doubt it is a similar path. You can check in your HOME preferences.

Close HOME completely (no icon in the taskbar).

In this folder you will find one or more folders with similar names to your map eg United_Kingdom_and_Republic_of_Ireland

Go into the most recent folder - you will find 5 files - a toc file, two gif files, a cab file and a zip file.

The zip file contains your map and the cab file contains your activation file.

Create a folder on your desktop or elsewhere to extract everything to.

Use WinRAR or WinZip on PCs (preferably WinRAR) to extract the contents of the zip and cab file to the folder you just created. This is the complete map now all in one place. If you get any errors then you know your download is corrupt - delete the folder that contains the 5 files and then redownload through HOME.

If your device does not support voice recognition then delete all of the cspeech files from the folder you have just extracted everything to as you do not need them.

Connect your TomTom and browse to the map folder on the device. Copy all of the files from the folder on your desktop in to the corresponding map (eg United_Kingdom_and_Republic_of_Ireland) folder on your device and overwrite all of the existing files. If you get any errors then a reformat and reload from backup will be needed.

If you don't mind losing your favourites (you should be using POIs instead anyway) then delete the mapsettings.cfg file from within the map folder on your device. Go to the root of your TomTom (eg Drive E or whatever your TomTom is when connected to your PC) and delete currentmap.dat. If there is a folder called map on your TT the delete the contents of that as well. If you have a folder called gns on your TT then delete the gnsdata file in there as well. If you don't mind setting up your TT from scratch then delete the settings.dat file in the root of your TT. If you get any errors when deleting these files then guess what - format and reload from backup needed.

Now safely eject your TT - Windows users right click the drive letter for your TT and choose eject. Mac users, again sorry don't have a clue but no doubt you already know Smile

When the TT reboots choose NO when it prompts you to connect to your computer. Turn off the TT. Disconnect the USB cable. Power up and check all is well.

It appears that HOME is not extracting and installing the map correctly, so to be sure do it the manual way described above if you are having problems (constant reboot cycle, traffic services not working, etc). If this still doesn't work then connect the TT again and delete the entire contents of your map (eg United_Kingdom_and_Republic_of_Ireland) folder before manually copying over the files. You will lose all of your custom POIs but you can copy them back from a backup once you have the device working.

Edited to correct cspeech files are for ASR, not TTS Smile

cabmanuk · Lifetime Member Joined: Sep 20, 2005 Posts: 77

Hi hope someone can help.With my old map on my TT720 it says i have a new map update ready so i delete the old map then it says no new updates available Shocked

IvorTomTom · Occasional Visitor Joined: Mar 15, 2008 Posts: 5

Just got the latest map for my TomTom One V3. Seems to work OK but just wondering how long it's going to take to include Westfield shopping centre in Shepherd's Bush. Lots of new rand confusing roads round there.

AndyVaughan · Posted: Wed Aug 26, 2009 9:05 pm Post subject:

cabmanuk · Lifetime Member Joined: Sep 20, 2005 Posts: 77

gatorguy6996 · Posted: Wed Aug 26, 2009 10:18 pm Post subject:

Excellent and thorough explanation on how to deal with map update issues Andy. Thanks for taking the time for that detailed post. Cool

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