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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
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 Posted: Fri Aug 21, 2009 6:08 pm Post subject: |
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The 835. part is consistent from model to model. As you correctly point out, the digits after the decimal point vary from model to model to denote the different 835 maps that have released for the respective models.
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Fri Aug 21, 2009 6:36 pm Post subject: |
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Whatever the latest version of HOME is - 2.7 something.
XL LIVE IQ Routes running 8.417.1255 as you already know Mike  |
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pat100701
Occasional Visitor
Joined: Jun 16, 2009
Posts: 5
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| Posted: Fri Aug 21, 2009 6:38 pm Post subject: |
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| Seamaster wrote: | | dbarfoot wrote: | | pat100701 wrote: |
My 540 has the same problem. No HD Traffic after updating the map. Can you get Google, Weather and update mobile cameras? Only Traffic is missing on mine. |
Exactly the same here TomTom 540, HD traffic missing all other services working. I've called TomTom and have been taken through factory resets, manual deletion of the app. and now they are emailing me details of how to extract some information from the device to send them. |
In exactly the same boat.  |
It is a bit of comfort that I'm not the only one with exactly the same problem. Really annoying that we aren't getting the HD Traffic service we have paid for.
Bet we don't get any money back until they have it fixed! |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Fri Aug 21, 2009 6:44 pm Post subject: |
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| Has anyone with HD Services problems tried a reset or re-entering their Username and Password into the unit? |
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Seamaster
Frequent Visitor
Joined: Jun 05, 2006
Posts: 331
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| Posted: Fri Aug 21, 2009 6:47 pm Post subject: |
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| PaulB2005 wrote: | | Has anyone with HD Services problems tried a reset or re-entering their Username and Password into the unit? |
Yes, TomTom Support took me through every permutation of reset, restore, password re-entry etc. No joy. |
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pat100701
Occasional Visitor
Joined: Jun 16, 2009
Posts: 5
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| Posted: Fri Aug 21, 2009 7:02 pm Post subject: |
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| Seamaster wrote: | | PaulB2005 wrote: | | Has anyone with HD Services problems tried a reset or re-entering their Username and Password into the unit? |
Yes, TomTom Support took me through every permutation of reset, restore, password re-entry etc. No joy. |
I've started a new topic on this. And like I said in previous replies other Live services work so it can't be a user name/password issue. The only Live service missing is HD Traffic.
Patrick |
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aerotec
Regular Visitor
Joined: 27/07/2003 22:05:35
Posts: 130
Location: United Kingdom
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| Posted: Fri Aug 21, 2009 7:06 pm Post subject: |
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| pat100701 wrote: | | Seamaster wrote: | | PaulB2005 wrote: | | Has anyone with HD Services problems tried a reset or re-entering their Username and Password into the unit? |
Yes, TomTom Support took me through every permutation of reset, restore, password re-entry etc. No joy. |
I've started a new topic on this. And like I said in previous replies other Live services work so it can't be a user name/password issue. The only Live service missing is HD Traffic.
Patrick |
Has anyone with this problem tried to restore to the previous version to get HD working again? |
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dbarfoot
Occasional Visitor
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Joined: Mar 01, 2006
Posts: 17
Location: Chard, Somerset
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| Posted: Fri Aug 21, 2009 7:11 pm Post subject: |
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| aerotec wrote: |
Has anyone with this problem tried to restore to the previous version to get HD working again? |
I've just restored from my backup and HD traffic is back (although you have to make it check with the server to get it to re-enable it by the looks).
Dave. |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Fri Aug 21, 2009 7:13 pm Post subject: |
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| Or even tried re-installing the NavCore? |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Fri Aug 21, 2009 9:03 pm Post subject: |
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Great, isn't it? New maps released yesterday morning and the topic is up to six pages already - not a lot of praise either.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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darrenintheeast
Regular Visitor
Joined: Sep 18, 2008
Posts: 78
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| Posted: Fri Aug 21, 2009 9:25 pm Post subject: |
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must admit my TomTom ONE XL updated with no problems ( so far )
darren |
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moshchops27
Lifetime Member
Joined: Jan 21, 2008
Posts: 45
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| Posted: Fri Aug 21, 2009 9:47 pm Post subject: |
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The map update has killed my tomtom XL IQ. Downloaded fine then got stuck installing. Tried a restore and it couldn't cope. After various attempts and reading much guidance I am now trying the 'format internal memory' option as suggested by TT Support Q&A. It has already failed once doing this so I suspect that the internal memory has screwed up.
The most annoying thing was I am going on holiday tomorrow and will have to dig out my Navman F20. Although this is two years old it never failed on me.
Are TT's just too sensitive even when used in strict accordance with their instructions? |
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andy-c1
Lifetime Member
Joined: Feb 05, 2005
Posts: 1039
Location: East Sussex
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| Posted: Fri Aug 21, 2009 9:57 pm Post subject: |
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all you really need to do is to delete the map folder and return your BACKUP UP map folder in the same place then all should be OK
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Fri Aug 21, 2009 9:58 pm Post subject: |
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| moshchops27 wrote: | | Are TT's just too sensitive even when used in strict accordance with their instructions? |
I presume you mean TomTom's instructions!!
Do you have a backup - I mean a PROPER backup created by using Windows Explorer, not the backup "feature" of Home?
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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moshchops27
Lifetime Member
Joined: Jan 21, 2008
Posts: 45
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| Posted: Fri Aug 21, 2009 10:01 pm Post subject: |
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Hi
I do have a proper backup - but it gets stuck trying to install it. At one point it was saying 13 hours and stopped.
I think the internal memory has pegged it! |
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