my tomtom one freezes on startup

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

i've done that a thousand times already..the problem is that after the update it still doesn't work and when i go back into tt home to check it shows that the new software installed size is 9MB whereas the original file size downloaded is 19MB ( if you know what i mean). so there is some problem with the installation. I even tried unzipping the file from tomtom home's download folder and copying onto the device folder but still it shows 9MB..i don't know if it's normal or not? but my guess is the software is not installing properly.....

Oldboy · Posted: Thu Aug 06, 2009 7:04 am Post subject:

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

ok so that means it's ok bcoz thats what i'm saying...that when home downloads the software it shows 19mb and after installing onto the device it shows 9mb...

Pocketgps · Posted: Thu Aug 06, 2009 3:39 pm Post subject:

Not sure it will make any difference, but have you tried a full system reset.

To do that you hold down the ON/OFF button for about 15 - 20 seconds. You will see a TomTom screen appear and a Drum roll should be heard if it has worked.

Being as the ON/OFF switch is not the best you need to be quite firm with it so to make sure that it is held down for those 15 - 20 seconds.

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

already tried that as well but i'll give it another try again...by the way i've seen one of the post here long time ago which has some guy's phone no. who repairs sat nav systems. if possible pls give me the no. as i can't find it on the forum. tks

Pocketgps · Posted: Thu Aug 06, 2009 5:19 pm Post subject:

Okay, let me have one last think about this.

If you are still missing the ttgo.bif file let me see if I can find a way for you to create one and load it to your ONE.

Pocketgps · Posted: Thu Aug 06, 2009 6:16 pm Post subject:

I will have a look for the TT repair companies. Is your ONE out of Warranty Question

EDIT - Information removed by PocketGPS

Pocketgps · Posted: Thu Aug 06, 2009 6:38 pm Post subject:

I have not used this company. Prices can be quite expensive.

There must be lots of others.

HERE

I would personally contact TomTom, and get them to fix it.

I WOULD REMOVE THE ttgo.bif FILE IF IT HAS NOT FIXED THE PROBLEM BEFORE SENDING IT FOR REPAIR.

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

Thanks so much for your efforts..i've added the file ttgo.bif and tried but still no luck.
yes my tt one is out of warranty..see if you can find the no. for the repair guy pls....tks

Pocketgps · Posted: Thu Aug 06, 2009 11:25 pm Post subject:

You can contact TomTom UK on:

08451610009 Monday - Friday: 9:00 a.m. to 6:30 p.m. GMT

Andy_P · Posted: Fri Aug 07, 2009 3:46 am Post subject:

The repairer most often recommended on here is
http://www.satnav-shop.com/ (run by "Eldar" on the forums).

I've used them before and they were excellent.

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

thanks very much fellows for all your time and help, really appreciate.

	PocketGPS
	Web