Garmin 765T getting bricked in NA?

dhn · Posted: Fri Jun 26, 2009 9:23 pm Post subject:

If you read the last few pages of the link I provided on page one of this thread, you'll see a solution that takes 5 minutes and a #5 torq screwdriver. (No need to return your unit).
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David

Galapagos · Occasional Visitor Joined: Oct 21, 2008 Posts: 23

Had email from Garmin at 2100 saying there was a mandatory update to fix the problem for those who can switch on.

PaulB2005 · Posted: Fri Jun 26, 2009 11:44 pm Post subject:

A guide for resetting bricked units has been posted here, if you wish to go down that route.

gatorguy6996 · Posted: Sat Jun 27, 2009 12:01 am Post subject:

Nice work too Paul. Excellent pics are a big help.
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Garmin 1695 / 255 / 760 w/MSN - Droid w/Google nav + Navigon - Navigon 8100T - Dakota10 - GPSMap76C - GeoMate Jr.

citron · Posted: Sat Jun 27, 2009 7:10 pm Post subject:

Thanks Paul and DHN but mine was on its way back to Garmin before
I discovered that the fault was not confined to my mine !!!!
Ron

PeterB · Regular Visitor Joined: 04/10/2002 16:38:07 Posts: 195

For me this is the last straw after a long series of teething problems.
Mine is on its way to Amazon for a promised refund.

The one thing we do need in a GPS is reliability!!!!!!!!!!!!!!

The way that Garmin are treating the issue i.e. describing it as a 'mandatory update' rather than admiting to a software failure demonstrates their real attitude to customer service!!!

xtraseller · Posted: Tue Jun 30, 2009 8:22 pm Post subject: Garmin

Posted my bricked Nuvi back on Thursday, Garmin received it Friday, I received my same unit back in working order 9am Monday morning - so, all things considered, couldn't be happier with their service when something goes wrong - as it does for us all from time to time!

xtraseller · Posted: Tue Jun 30, 2009 10:11 pm Post subject: Update

And my 3.60 unit software updated again from the Garmin Dashboard this evening (yesterday it said it was up to date). Unit software remains at 3.60, so don't know changes that were made today

gatorguy6996 · Posted: Wed Jul 01, 2009 2:33 am Post subject:

PeterB · Regular Visitor Joined: 04/10/2002 16:38:07 Posts: 195

Reply from Garmin took SEVEN (7) days!

'--caused by a problem with the units software version'

No use of word 'SORRY' for the problem OR delay in response!!!

Given 2 options:-
1) fastest: Send by registered post at my expense
2) They will send a courier to collect, advise prefered day!

I must pack securely as Garmin are not responsible for items lost in transit!

From my personal experience, TomTom send packing and prepaid label, and my repair arrived by return

In my view, 'no pain no gain', Garmin are clearly responsible, should pay ALL costs, appologise and compensate, e.g. free map or camera update!!!!!!!!

xtraseller · Posted: Thu Jul 02, 2009 3:25 pm Post subject: Returns

Surely offering you a courier to pick up your item is the very best service someone could offer - and as with all services of this kind, repackaging is done by the customer, not the courier as they don't have time to do this kind of thing

Of course it would have been great if this error didn't happen to the 765s but it did, and am sure it has cost Garmin a small fortune

But they have acted both responsibly and quickly in sorting out a solution, and putting right defunct units

But I guess thats not good enough for perfect people in this perfect world

PeterB · Regular Visitor Joined: 04/10/2002 16:38:07 Posts: 195

Very sorry that some people STILL accept a less then perfect response from their suppliers!

Having lived and worked in France I do believe that the standards of French restaurants relies on the objective response from their clients and that this reflects on ALL consumer response to bad performance.

I am very pleased to report that AMAZON, champion of consumer power, have agreed to credit the full purchase price plus return postage to my account in recognition of THE PRODUCT FAILURE of my Nuvi 765T.even after 3 months use!!!!!!!!!!!!!!!!!!!

Far from being perfect myself I still demand that products shall conform to that basic consumer right ' suitable for purpose'!

PLEASE do not accept any 'fob off' from so called 'market leaders'

I was with Pocket GPS in the very early days and believe that we can have a significant influence on supplier performance.

Thanks

xtraseller · Posted: Thu Jul 02, 2009 8:02 pm Post subject: Angry Man

Its not a case of being "fobbed off", but it more a case of some ignoring the facts

Garmins product failed - a major annoyance for their customers, knocking our confidence in an otherwise respected GPS company

However their response was to act swiftly and update unaffected units within 24 hours or so with a patch, and return other returned units quickly

I use my GPS units every day with my job, so my unit going back resulted in me using my Navman S100 and TomTom 720 - neither as good an experience as my Garmin 765 with NuMaps

So I was as disappointed as anyway with the Garmin fault - I just respect their actions which were all you could ask, and pleased to ditch both the Navman and TomTom and get back to using the Garmin

Well done Amazon for refunding you money - I guess you've a right to it, and I'm not arguing that point. But most of us just want our faithful and otherwise reliable nuvi back, and quickly. Garmin surpassed my expectations with that

So take your money and run angry man, you obviously didn't like you Garmin anyway, so it was a good excuse to get a refund. Well done you

Goldmaxx · Occasional Visitor Joined: Jul 19, 2005 Posts: 4

I have to say that I am extremely pleased with the customer service of Garmin Europe, yes the unit went down but, they received my 765T on Monday AM and had it back in my hands repaired this morning (Thursday). Considering the volume of returns they will have had I consider this service to be exemplary by any standards. Total cost to me was £7.50 because I chose to return the unit by guaranteed next day delivery. A small price to pay for having my unit back so quickly. The moaning minnies will always find something to complain about but I for one applaud Garmin Europe on such a fine service.

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