Garmin 765T getting bricked in NA?

PaulB2005 · Posted: Thu Jun 25, 2009 12:12 pm Post subject:

Thanks. I was reading through it after i posted the question.

I wonder if Garmin will just do that or if they will really replace all these units?

gatorguy6996 · Posted: Thu Jun 25, 2009 1:15 pm Post subject:

Please consider application update 3.6 mandatory for those with nuvi 7x5's.

@Paul, yes, disconnecting the battery for about 30 seconds has revived every device so far according to user posts. Important to then immediately apply the update. To be clear, I am not recommending that owners crack open their pnd and disconnect the battery. That's up to the comfort level of the owner. Garmin is exchanging dead devices for refurbs, or new if less than 60 days old if I understood correctly.

Also perfectly safe after that to re-flash the Chipset M update if offered.
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Garmin 1695 / 255 / 760 w/MSN - Droid w/Google nav + Navigon - Navigon 8100T - Dakota10 - GPSMap76C - GeoMate Jr.

G300PBV · Posted: Thu Jun 25, 2009 2:39 pm Post subject:

OK. I took the plunge and cracked open my unit, although as other posters have said, this is not an encouragement for others to do so.
Luckily I had a set of opticians screwdrivers and one was small enough to fit snugly into the slot of the screws. Once the screws were out, I then resorted to a kitchen butter knife with a piece of paper wrapped around it to stop it marking the case. I managed to gingerly prise the case apart, disconnect the battery, wait 20 seconds and then reconnect it.
Whilst the unit was disconnected I fired up Webupdater and once I reconnected I plugged the unit into the USB port. I immediately downloaded the 3.60 update.
However, other posters recommended Safely Ejecting the device. That didn't seem to work for me (I have Windows 7 RC, if that makes any difference to things). So, I simply unplugged the unit from the USB and fortunately it went through the update cycle and then switched on.
After the update, I took the outside so it could acquire satellites and everything seemed ok. I carefully snapped the case back and replaced the screws and everything seems fine.
I'm just going to take it out for a quick spin.

Thanks to the posters who outlined this method to get the unit back.

dougproctor · Posted: Thu Jun 25, 2009 6:53 pm Post subject:

Well mine has gone back to Expansys as Garmin offered to repair it for me! For a 8 day old unit, not good enough. Pretty quick with the mail to me though.
Have now bought a Nuvi 775T which Garmin told me to update through Webupdater as soon as I get it. Don't let it get to the satellites!
So we shall see. This is all a shame really as I was enjoying this unit after using and selling a Navigon.
Doug
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Returned to a proper Garmin although still have Co-Pilot on a Galaxy S3!

Lost-by-Satnav · Posted: Thu Jun 25, 2009 9:02 pm Post subject:

Mine went back to the distributors today under an RMA and they are supplyling me with a 865T to compensate for my problems which will be with me tomorrow.

Dragged my old TT G700 out of the recycle bin to get me through the "dead zone" and despite no map upgrades for a couple of years it never missed a beat and the hands-free is still my favourite.

I suppose I'll have a different set of problems now...

Ken

Burn180 · Regular Visitor Joined: Sep 02, 2007 Posts: 117

I rang Garmin and they said to send it back using an RMA number. They also said they would just replace it for a Refurbished 765t
_________________
Garmin Nuvi 3790T Firmware 4.30
Also Owned
Garmin Nuvi 200W, 760, 770, 765T

shinydoc · Posted: Fri Jun 26, 2009 8:20 am Post subject:

gzkbbx · Occasional Visitor Joined: Apr 12, 2009 Posts: 13

Calling Garmin UK this morning they claim no problems with the 765t only suggestion is to try soft reboot (failed). Now I must return the unit to Southhampton at my cost (see small print in the manual)

As originally supplied by Amazon I shall try them, if I had bought at Costco I would have no problems as they know how to deal with bad suppliers.

Pity I havent my jeweller tools as it looks like theere are only two screws holdit together

expats · Occasional Visitor Joined: Aug 03, 2006 Posts: 12

My 765T bricked yesterday as well. I am also not happy about sending mine back at my cost (as it would need to go special delivery as well).

I have had 2 laptops needing repair jobs, one of which cost considerably less to buy, but would have cost more to produce, and both manufacturers arranged a courier to pick-up.

I find it disgusting that such a cheap to produce item (only in my opinion as I have worked in the electronic trade in the past), which costs so much to purchase, should require extra expense to fix when less than 6 weeks old.

Mine's going back to the retailer for a refund.

Urb · Occasional Visitor Joined: Aug 01, 2006 Posts: 8

Got new 765T last week from Halfords
(had a twice replaced 360T - faultless for over last three years).
Lasted just 5 days - gave up the ghost completely.
Replaced by Halfords with another - lasted less then 1 day.
Changed at Halfords for a 730 TomTom, horrible (would not play mp3 or .aa files, problems with post-codes) returned the next day, no argument, refunded.
I have now let them know the problems with the Garmin.
Looked at the new 1390T (has less features for more money??)
Now Halfords is the one, what service, the customer treated as someone special.
Have I moved Countries?

timjrob · Posted: Fri Jun 26, 2009 12:58 pm Post subject:

With reference to the comments about Garmin saying that bricked units have to be returned at their owner's own cost, surely this is not legal.

Under the Sale of Goods Act, products sold have to be of "Satisfactory Quality".
This means that Goods will be of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory. It is a relative standard dependant on matters such as price and description. Aspects of quality include durability, safety, appearance, and freedom from minor defects.

Thanks to the new European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months. The assumption is now that if it breaks down within this time period it cannot have conformed to the contract specification when purchased and you have the right to an automatic repair or replacement.

I would have thought that any costs relating to such a replacement or repair should be met by the manufacturer, in this case, Garmin.

Anybody know any more about this?

Sources;

http://www.elc.org.uk/pages/lawlegalglossary.htm

http://whatconsumer.co.uk/how-long-should-it-last/

citron · Posted: Fri Jun 26, 2009 8:06 pm Post subject: Mine's gone now.

OH DEAR,

I wish I had read this a few days ago, Switched mine on last night, it couldnt find sattellites, then it did an Auto update then it went as Dead as a DoDo. Rung Garmin this morning and they gave me a return number, they say it will take 10 working days to replace. That doesn't help me as I am going abroad next Thursday. Guess I'll have to find my old Street Pilot III and remember how that worked At least I have all my favorit POI's backed up and can load them onto that even if the maps are 5 years old!

I think Garmin should consider giving us all a new 800 series model as a relacement/ compensation as that seems to be fault free. Any one agree? What are the chances????? Pigs might fly as they say !!

Dabri · Lifetime Member Joined: Aug 30, 2006 Posts: 152

Fortunately, I bought my recently deceased 765T from Halfords about 3 months ago so I took it back. They replaced it with a new 765T Very Happy

and after 90 minutes up registering, updating maps, etc. it is up and running (in the house). Much quicker than waiting for Garmin to eventually send me a reconditioned unit. The unit has pin-pointed my house (so it is receivng signals), but I haven't yet been out for a drive with it. So far I have also chickened out of updating the chip software, which I plan to avoid unless the unit has problems. Is there a need to update the chip software? Happy with Garmin again.
_________________
Dabri.
Navman iCN530T; Garmin 760T v4.80; Garmin 765T v4.00; Garmin 2460LMT v3.60; Samsung S3;
Garmin 3598LMT-D v5.50; Samsung J6; Garmin DriveSmart76 LT-D v6.80; Samsung A52.

PaulB2005 · Posted: Fri Jun 26, 2009 8:20 pm Post subject:

I have updated it and there's no problem. It seems it was the Firmware and not the chipset that was the issue.

Dabri · Lifetime Member Joined: Aug 30, 2006 Posts: 152

Thank you PaulB2005.
_________________
Dabri.
Navman iCN530T; Garmin 760T v4.80; Garmin 765T v4.00; Garmin 2460LMT v3.60; Samsung S3;
Garmin 3598LMT-D v5.50; Samsung J6; Garmin DriveSmart76 LT-D v6.80; Samsung A52.

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