New 740 Live how do I get free trial for HD Traffic etc.

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

I Have just bought a 740 Live to replace my 910 which won't charge anymore but how do I get the Live Services activated. I can't find anything in the manual or on TomTom's website other than paying for it.

I keep getting the error 'Unable to connect to server'.
Is there something I am missing?

Peter

dlpruk · Posted: Thu Jun 11, 2009 3:40 pm Post subject:

Have you registered the 740 to a NEW email address? (I don't think the one you used for the dead 910 will work without TT's intervention, which isn't as easy to get.)

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

No I didn't change address details, just converted from my 910 acc, as per instructions in Home.

Peter

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

Oh, and I have written to TomTom....

peter

PaulB2005 · Posted: Thu Jun 11, 2009 4:08 pm Post subject:

The LIVE Services will automatically activate once they get Vodafone signal. Do you know what the coverage for Vodafone is like near you?

Have you checked the user-name and password have been transfered to the 740?

Tap Screen, TomTom Services.

Is your email address shown at the very bottom left of the screen?

Check under

Tap Screen, Change Preferences, goto Menu 7 of 8, MyTomTom Account

you should be able to enter your user-name and password there (same as your TT Account)

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

PaulB2005 · Posted: Thu Jun 11, 2009 9:15 pm Post subject:

Did you try this....?

JockTamsonsBairn · Posted: Fri Jun 12, 2009 12:12 am Post subject:

PaulB2005 · Posted: Fri Jun 12, 2009 7:14 am Post subject:

Hmm... I've always had my account details there, on both the units i had. In fact in the first week i had this one i lost the HD Traffic for an hour before i remembered I'd changed my password. Entering the new password and everything came back.

However i do seem to remember some people saying they had "Anonymous" (???) as their account details.

MrT · Posted: Fri Jun 12, 2009 7:50 am Post subject:

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

I have now tried all suggestions and also have had a reply back from TomTom they say:-

'Please note that you do not need to enter any account information into your TomTom to use the free trial of Live Services. If you do so, it may prevent the free trial from working correctly.'
'And that it will work straight out of the box'.

Anyway, they have suggested I reset it with a factory reset and start again. But it certainly didn't work out of the box, I bought it in Colchester and went all the way home to Bicester in Oxforshire and all the time the traffic never connected, with a message 'Unable to connect to server'

On the Network button I do get a status of connected with one or two bars at home.

I'll go out later on and give it another try.

The satnav, other than the above, works fine.

Peter

PaulB2005 · Posted: Fri Jun 12, 2009 9:05 am Post subject:

Try a "soft" reset. Switch it off, wait a few seconds and hold down the power button (can take upto 30 seconds) until the unit comes on and plays the TomTom sound. It may take a bit longer than normal to start after that. Then place it near a window or out in the open and see what happens. The traffic bar should be grey and have a "wheel" that's spins round until it turns blue. It might also help to have it in the TT Dock so it gets power too.

Note: HD Services shut down if the battery gets low...

Even with poor Vodafone signal here it usually only takes less than a minute to get locked.

After that a Factory Reset might be in order...

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

After all this I still cannot get Traffic to work. I can only think from reading other posts here that the problem lies in connecting up the unit in Home and transferring my reg details from the 910 to the 740.

Even though this seems like a straight forward process and obviously set by TomTom themselves so it must be ok to do, it doesn't appear to work and messes up the system. I get an 'Error occurred on the TomTom server, please try again' message. So I presume I am connected ok.

I await TomTom support's reply.....

Peter

TomTom 740
TomTom 910

mikealder · Posted: Sun Jun 14, 2009 1:52 pm Post subject:

Phone TomTom in the morning and explain to them that you have re-used the same e-mail address for the 740 as previously used on the 910 the number is 0845 161 0009

This will be whats wrong, I wouldn't even try to swap the e-mail from the old unit to the new one, simply create an e-mail address out of thin air and use that, as long as its in the normal e-mail format "something@somethingelse.co.uk" the device and TT Server will accept it.

I messed up my 940 by doing similar, its an easy mistake to make but at least 50% of the responsibility for this error resides with TomTom for having such a pathetic registration system - Mike

sausage27 · Occasional Visitor Joined: Dec 13, 2006 Posts: 29

Many thanks Mike, I'll give them a call.

I put it down fully to TomTom, it's their system so it should work properly and be foolproof. I probably would have been ok as a new customer but this is my 4th TomTom GPS device so you would think they would have made sure loyal customers are catered for. (but perhaps not!)

I know it's only a small part but since they laud it up.... well, you know what I mean.

Peter

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