Home will not install new maps

MrT · Posted: Tue May 19, 2009 1:19 pm Post subject:

You can install all the speech files if you want but I think you will only need the GBR in mainland EW&S but the IRL for Ireland, I used both just in case.
Just ignore the other cspeech files for the UK.

You will need all the other files from the zip.

The meta.dct activation file from the cab is needed in the Western Europe map folder to activate the map.

Home will not recognise this installation but the Go will.

I have tried different PCs, different broadband and installing to various versions of system and map backups on an SD card and I am now convinced it cannot be anything specific at my end. There must be an error in the files and their activation or encryption or on my account on the server.

TomTom say there is no known fault and thousands are downloading successfully this map to the 9 series Go and it cannot be an account issue otherwise it would not be offered to me as a download. I have sent a full dump off to them with some files.
_________________
Drivelux

tkerby · Posted: Tue May 19, 2009 1:57 pm Post subject:

I get exactly the same problem both at home on vista and at work on xp Sad

BarryUK · Occasional Visitor Joined: Jun 05, 2006 Posts: 16

tkerby · Posted: Tue May 19, 2009 2:15 pm Post subject:

A google for the error revealed a French forum explaining it was a problem with Home 2.6 and restoring an earlier version of home fixed it. I've just noticed the second update to home today has been released and I'm downloading that in the hope it fixes the bug

MrT · Posted: Tue May 19, 2009 2:48 pm Post subject:

I have tried using the already downloaded files with Home 2.4 and no difference, I will try and download again with 2.4 and see if that works.

Home 2.6 worked fine for the 8.30 UK & Ire maps on the 530.
_________________
Drivelux

MrT · Posted: Tue May 19, 2009 3:29 pm Post subject:

Home was not the issue, just downloaded again using 2.4 and the files were identical and would not install.
_________________
Drivelux

AndyVaughan · Posted: Tue May 19, 2009 4:54 pm Post subject:

I had to install manually as well as HOME kept throwing up the same error.

I have logged it as a support call but don't hold your breath ......

MrT · Posted: Tue May 19, 2009 5:16 pm Post subject:

My incident has been sent off to "research". From searching the Internet using Google translate I can see that this is a common issue and seems to be affecting the Go9xx units. I think it is an issue with Home and the Durham encryption.

Has anyone actually successfully updated W&CE on a Go9xx to the 2061MB 8.30.2305?
_________________
Drivelux

nashmills · Regular Visitor Joined: Nov 10, 2006 Posts: 131

MikeMcr · Occasional Visitor Joined: May 01, 2006 Posts: 11

I have the same problem with a new 940 using the Latest Map Guarantee. Interestingly, the new North America map downloaded and installed without error. However, it refuses to install the Western & Central Europe Map, giving the same errors already mentioned Mad

robbooth · Lifetime Member Joined: Jul 18, 2006 Posts: 162

wilfuerdo · Posted: Tue May 19, 2009 10:44 pm Post subject:

920T here, smae error message, hope theres a fix soon

Andy_P · Posted: Tue May 19, 2009 11:45 pm Post subject:

NickV · Occasional Visitor Joined: Nov 23, 2005 Posts: 1

I have also experienced this issue with a brand new 940 when I ran the latest map guarantee. Now I have no Western European maps on it. Have tried 3 times. Same result every time.

I will follow instructions to manually install maps.

I have also posted a support ticket. If I hear anything useful before anyone else posts, I will post it here.

	PocketGPS
	Web