Home will not install new maps

MrT · Posted: Mon May 18, 2009 2:43 pm Post subject: Home will not install new maps

When I try and install the new maps I get the following error, I can manually extract the maps and install them but Home then removes them on the next update.:

Item was not valid after installation; Western_and _Central_Europe

ERROR: DesktopLib/InstallToDevice/Install/NoValidItem: Item was not valid after installation: Western_and_Central_Europe
@ .\framework\InstallToDeviceThread.cpp(657)

in .\framework\InstallToDeviceThread.cpp:657
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:84
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1032
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:81
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Mon, 18 May 2009 13:38:27 GMT
_________________
Drivelux

BarryUK · Occasional Visitor Joined: Jun 05, 2006 Posts: 16

Not much help I'm afraid, but I get the same error on my TomTom 940. Very frustrating having tried it twice and the download is over 2GB!

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

Getting the same here on a Go930T very frustrating. Thank god I made a back up beforehand. Trying TT support but they are BUSY. Must be all the customers complaining about this update. Confused

dhn · Posted: Mon May 18, 2009 3:47 pm Post subject:

Probably not the probem BUT....

Check in Add Programs of Control Panel whether you have dot net framework installed on your computer.

If not, you can get it from here
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David

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

Have all versions of .net framework on the machine. Has always worked ok until this map update so would suggest a problem at TT with update.

MrT · Posted: Mon May 18, 2009 4:24 pm Post subject:

I doubt it is my PC as I have updated many times before on the 940 and the 530 updated without issue.
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Drivelux

MrT · Posted: Mon May 18, 2009 5:58 pm Post subject:

It gets worse, now Home wants to charge me £74.95 for the map when I am on the map update service.
_________________
Drivelux

mikealder · Posted: Mon May 18, 2009 6:05 pm Post subject:

This is probably something you have checked but worth asking, you are logged in to TomTom Home with the correct account applicable to the device you have connected? - its easy to miss when you have mulitple devices - Mike

MrT · Posted: Mon May 18, 2009 6:53 pm Post subject:

Yes logged into the right account, Home does that automatically when you connect and start in the last few releases (I got another release today 2.6.3.1609).

Removing all the existing download files enabled the download to start again but whether it will install again I will not know for a few hours.

I can manually extract the files from the W&CE.zip and activation.cab files and they work on the Go940. All that seems to be missing on the Go is the map details in the "GO:\maps" directory called Western_and_Central_Europe.tlv.
_________________
Drivelux

MrT · Posted: Mon May 18, 2009 10:34 pm Post subject:

Well I have totally restored the 940 to earlier times tried to install again and to no avail.

I have taken a backup pre the last maps and restored that to an SD card, put TT Home 2.6.3.1609 on a new computer and tried to update that way using a card reader and still the same result.

The map will work when manually extracted and copied to the Go but Home just will not install it. Obviously it is downloading for my device otherwise the map would not activate on a manual install. It did not like the previous configuration file which if restored causes endless reboots, so I have a new one. Otherwise the map works.

This map is unique to the "go920, go930_4096, go940_4096_t_weu & go7000" range, so has oneone with one of these models managed to update to the 8.30.2305 Central and Western European Map?
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Drivelux

Andy_P · Posted: Mon May 18, 2009 10:43 pm Post subject:

I understand how annoying it is when home won't play ball, but if you are able to install the map yourself (you said only the .tlv file which Home uses was duff), does it really matter?

strickers · Occasional Visitor Joined: Oct 27, 2005 Posts: 35

Ditto

Home to 940 install fails, just restoring a backup at the mo.

MrT · Posted: Mon May 18, 2009 11:02 pm Post subject:

nashmills · Regular Visitor Joined: Nov 10, 2006 Posts: 131

I left my machine downloading the map update overnight and got the error this morning. Tried again to no avail. I then switched off my 940 and turned it back on again only to find I only have a North America map on the device!

This device is so going to be the last TomTom I buy.

MrT · Posted: Tue May 19, 2009 8:29 am Post subject:

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