Free 2 year map update voucher activation

GerryJ

I purchased a GO 530 on Saturday which came with a free 2 year map update voucher. After installing all the updates I tried to activate the free 2 year map update voucher but I keep getting the following message.

"The activation code you entered is valid but the associated product doesn't work with your device type or with the version of the application you have installed on it. Please install the latest version of the device application by clicking 'Update my device' in the main menu. Then enter your activation code again.
As soon as you activate your code, the associated product will be available for download and/or use. "

Any ideas anyone?

Darren · Posted: Mon Mar 09, 2009 7:47 pm Post subject:

I've never heard of a 2yr map update voucher? You'll have to contact TomTom to query this.
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Darren Griffin

mikealder · Posted: Mon Mar 09, 2009 8:09 pm Post subject:

Where did you purchase the device from?

There has been at least one other post recently that mentioned a 2 year map update scheme see Here it was made in the last week or so, I wonder if this is something new with certain devices from specific suppliers.

To contact TomTom give them a ring in the morning on 0845 161 0009 - Mike

asperion · Occasional Visitor Joined: Jan 15, 2008 Posts: 20

There appears to be an offer on selected GO models at the moment, with a free 2 year map update.

Halfords selling a GO530 as an example here.

dhn · Posted: Mon Mar 09, 2009 9:48 pm Post subject:

In another forum a user in Switzerland says he was just offered 2 years of free maps for 730T's and 740's.
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David

Andy_P · Posted: Tue Mar 10, 2009 12:15 am Post subject:

I wonder if these are accidental (or intentional) "grey imports" intended for another country?

gatorguy6996 · Posted: Tue Mar 10, 2009 12:27 am Post subject:

I imagine they're just trying to clear some warehouse space. TT is still seriously overstocked.
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mikealder · Posted: Tue Mar 10, 2009 12:38 am Post subject:

GerryJ · Posted: Tue Mar 10, 2009 8:48 am Post subject:

I purchased the GO 530 in my local branch of PC world and was giving the voucher. There is a promotion on at the moment on the GO's 530, 730 and 930 for the free map updates. I have emailed TomTom on Sunday, still waiting for their reply. I posted on here in the hope that somebody had an answer, I don't know how long TomTom will take to reply?

mikealder · Posted: Tue Mar 10, 2009 8:51 am Post subject:

Give them a ring 0845 161 0009 if you do hear anything from them please keep us informed, map updates for two years is a new concept never seen until these last couple of days - Mike

GerryJ · Posted: Fri Mar 20, 2009 2:38 pm Post subject:

Just to let you all know I am still waiting for TomTom support to resolve my activation problem.

MrT · Posted: Fri Mar 20, 2009 3:01 pm Post subject:

The two year maps seems a standard option now.

2 year map update
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Drivelux

dhn · Posted: Fri Mar 20, 2009 4:58 pm Post subject:

Sadly, just in Europe Crying or Very sad

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David

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

Very confusing this one. I just bought a GO930 from Currys and didn't receive a voucher even though they have it advertised as Free 2 Years on the website. Called customer services at Currys and they have told me that once I register on TomTom they will send a voucher out.

Has anyone else bought from Currys and what did they say?

GerryJ · Posted: Fri Mar 20, 2009 5:28 pm Post subject:

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