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NeilRitchie Occasional Visitor
Joined: Nov 11, 2006 Posts: 13
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Posted: Thu Mar 05, 2009 7:57 pm Post subject: |
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Just to really rub it in I have now received an email from TomTom
saying "Your new map is ready for collection."
For a minute I thought it was a fix for the "You Cannot use this map on this device: Western_Europe_1GB" problem but there was nothing to download except the quick GPS fix.
So several days on I am still waiting for a fix from TomTom.
Has anyone else heard anything? |
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zzr1200 Lifetime Member
Joined: Jun 05, 2005 Posts: 205 Location: Gloucestershire
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Posted: Fri Mar 06, 2009 9:30 am Post subject: |
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Can somebody please give me the UK phone number for TT customer care?
Thanks |
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Oldboy Pocket GPS Moderator
Joined: Dec 08, 2004 Posts: 10642 Location: Suffolk, UK
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Posted: Fri Mar 06, 2009 12:04 pm Post subject: |
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zzr1200 wrote: | Can somebody please give me the UK phone number for TT customer care? | 0845 161 0009 _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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zzr1200 Lifetime Member
Joined: Jun 05, 2005 Posts: 205 Location: Gloucestershire
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Posted: Fri Mar 06, 2009 12:08 pm Post subject: |
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Thanks,
Just called them and they have confirmed that this is a certificate issue on the W&CE map.
They are still working on it but will probably have to send me a seperate file. |
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NeilRitchie Occasional Visitor
Joined: Nov 11, 2006 Posts: 13
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Posted: Fri Mar 06, 2009 4:52 pm Post subject: Resolved!! |
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Finally sorted - I received an email today asking me to copy the attached file to my map folder. The only problem - there was no attachment. However on phoning TomTom they pointed me towards TomTom Home. The file was at the very bottom of my question history. Looks like its working OK now. |
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Gee-Pee Lifetime Member
Joined: Feb 10, 2005 Posts: 1951 Location: Mostly somewhere in Essex
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Posted: Fri Mar 06, 2009 5:04 pm Post subject: |
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Andy_P wrote: | Trust me, it's nothing to do with MapSettings.cfg |
Andy, Do you have a fix for the problem? I obtained the update to 825 two days ago and installed it yesterday onto my flash card and left the original maps on the hard drive. I now have the option of using the old v815 (which, for the time being, I am) or the new one. However, when accessing the Maps options via Manage Maps, Switch Maps, to change to the new maps, I am told that "Problem with Map. You cannot use this map on this device: Western_and-Central_Europe_2GB-26" _________________ Gee-Pee
Lifetime member PGPSW - time rapidly decreasing |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Fri Mar 06, 2009 5:09 pm Post subject: |
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Gee-Pee is the activation code in your map folder? have a look for the following file:
Western_and_Central_Europe_2GB-26.meta.dct
- Mike |
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Gee-Pee Lifetime Member
Joined: Feb 10, 2005 Posts: 1951 Location: Mostly somewhere in Essex
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Posted: Fri Mar 06, 2009 5:23 pm Post subject: |
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mikealder wrote: | Gee-Pee is the activation code in your map folder? have a look for the following file:
Western_and_Central_Europe_2GB-26.meta.dct
- Mike |
Yes, Mike, the .dct file, together with the .meta & .pna files are where they should be _________________ Gee-Pee
Lifetime member PGPSW - time rapidly decreasing |
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themoonismadeofbluecheese Occasional Visitor
Joined: Oct 09, 2005 Posts: 6
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Posted: Fri Mar 06, 2009 9:43 pm Post subject: TOM TOM SAFETY CAMERA DATABASE TOO CLEVER FOR IT'S OWN GOOD |
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Am I the only one who has found numerous mistakes in the tomtom camera database after updating the map on my 720?
I travel regularly on the Wirral, Liverpool, Cheshire and North Wales.
So far I have come across 17 cameras that are either on the wrong side of the road, missing or are reversible cameras that are not listed as working both ways.
It seems the Tomtom database is trying to be too clever for its own good, it does not show cameras unless it decides they are on your route, and there is no way of just looking for the cameras on the map.
Even when I update the database the 720 does not recognise it has been updated.
Shambles, steer clear. |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Fri Mar 06, 2009 11:49 pm Post subject: |
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Gee-Pee wrote: | Andy_P wrote: | Trust me, it's nothing to do with MapSettings.cfg |
Andy, Do you have a fix for the problem?" |
Only that whenever this problem has occured before it has ended up being that the .dct certificate is wrong, so TomTom have to provide you with a new one. |
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Ratspom Occasional Visitor
Joined: Jul 29, 2005 Posts: 27 Location: Gosport
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Posted: Sat Mar 07, 2009 8:40 pm Post subject: |
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Well the problem seems to have sorted itself out, basically I plugged my device into the docking station to update any map correction files on the WCE map that I was using. Top of the list was the updated map for the UK & Republic of Ireland v825.2157 again, so I thought what the hell and let it do its thing. After updates were complete I was able to select the UK & Rep of Ireland map on my 920T device and all is well.
Many thanks for all the help in trying to sort the original problem of "not being able to use the UK & Rep of Ireland on this device fault"
Ta
Mac _________________ IPAQ 3950 + TT5 Ver 5.21
GO 920T v8.301
Map Western & Central Europe v710.1576
Map UK & Rep Of Ireland v825.2157 |
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Gee-Pee Lifetime Member
Joined: Feb 10, 2005 Posts: 1951 Location: Mostly somewhere in Essex
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Posted: Mon Mar 09, 2009 11:36 am Post subject: |
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Andy_P wrote: | Gee-Pee wrote: | Andy_P wrote: | Trust me, it's nothing to do with MapSettings.cfg |
Andy, Do you have a fix for the problem?" |
Only that whenever this problem has occured before it has ended up being that the .dct certificate is wrong, so TomTom have to provide you with a new one. |
Sorry Andy, I missed your response on Friday. I have contacted TT and suggested that my problem could be the wrong dct file/certificate, so now I am waiting on their response. They don't work at the weekend, so guess I might hear today. _________________ Gee-Pee
Lifetime member PGPSW - time rapidly decreasing |
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