D-Day Tomorrow For Route Planner

Borichar · Occasional Visitor Joined: Jan 14, 2009 Posts: 4

Come on everyone....let's be patient and give SatMap a break!

Their punctual email response above more than clarifies things. I for one, would rather SatMap get it right than recklessly bow to pressure from a very small number of impatient forum users who are acting like children asking for their birthday present NOW!

It is plain that OS dictated the date 9/2/09 that SatMap could start the ball rolling. They have now got the ball rolling.

The Route Planner is coming.....not today....not tomorrow but in a few days. It wasn't ready on 9th February. SAtMap never said it would be. Get over it!

4ndynorfolk · Posted: Fri Feb 13, 2009 12:47 pm Post subject:

Gibbo10 wrote:
"I use the contact us link at the bottom of the home page on the right."

That is how I always contact them, though I have never had a reply. It seems that I am not alone in this.

I am registered, and get the circulars about software updates, so I am guessing it is not an oversensitive spam filter.

Satmap said:

"...add that to the
fact that we have had some overzealous customers trying to access the
route share site without our permission, thus meaning our guys had to
spend 2 days of software planning adding extra security to our site."

I am sure that Mikeealder is to modest to say "I told you so", but he did.

mikealder · Posted: Fri Feb 13, 2009 9:45 pm Post subject:

Just in case you miss the announcement why not point your browser at This Thread, read the instructions for access and enjoy.

Please pay attention to note about feedback and NOT posting comments about the planner in this forum during the test - Mike

Martin-R · Occasional Visitor Joined: Jun 09, 2008 Posts: 9

Satmap having been promising the route planner for ages. If the OS licensing was the problem, would it have been a major issue to tell us this was the hold up? As to the "over zealous" users, well, it's not hard to find the login page in Google, which means they haven't set up their robots.txt properly, nor is securing a website a couple of days' work...

While I love the product, the company and its communications with its desperate-to-be-loyal customer base leave a lot to be desired.

mikealder · Posted: Fri Feb 13, 2009 9:50 pm Post subject:

I take you haven't tried clicking the link in my previous post which takes you to an announcement offering access to the route planner etc - Mike

barny_100 · Occasional Visitor Joined: Mar 05, 2007 Posts: 18

90% of the gripes could be solved by Satmap spending 1% of the time they spend replying to emails individually on a Corporate Blog/News Page for general consumption. It would stop the vast majority of queries they receive and allow them to get on with what they need to do. For example the email reply on the previous page is an excellent communication, but they have only sent it to 1 customer! Why not post in on the website and reach all their customers?

It honestly flummoxes me that they don't do this - plus they could update from anywhere in the world via the 'net so they could even do it while snowed in!

Bosun · Posted: Sat Feb 14, 2009 5:27 pm Post subject:

cosmiccowboy · Occasional Visitor Joined: May 20, 2008 Posts: 22

I would like to take the opportunity to thank the people at Satmap and in particular Jason.

I have had a problem logging on to the new route planner, I sent Satmap a email detailing the problem I was having at about 6pm, I rec'd a reply from Jason at 9pm same night, and rec'd follow up emails next day.

First class product along with first class service.

cosmic.

chrissyboy2241 · Occasional Visitor Joined: Nov 05, 2007 Posts: 35

I just need to agree with the Cosmic Cowboy. I had a problem with the log in too and emailed satmap. Extremley quick response direct from Lewis Price. The product just keeps getting better and better because the company listen to us. And their customer service cant be matched.

4ndynorfolk · Posted: Thu Feb 19, 2009 10:55 pm Post subject:

As I have said elsewhere in this forum, I have never received a reply to any of my emails to Satmap.

I have tried using info@satmap (the contact us button) as well as support@Satmap

I even tried using my other email account, in case they have an over zealous spam filter. Still no reply yet, although it has only been two days.

I am therefore confused as to why some people are getting extremely fast responses, while other people, including myself, get no reply at all.

I am not knocking Satmap, in all other respects the service is exemplary. I am just trying to resolve an apparent communication problem for the mutual benefit of Satmap and (some) of it's customers.

Does anyone have any idea why the email process is so inconsistent?

If someone from Satmap reads this, perhaps they could pm me to try to resolve this issue.

AlexWatford · Occasional Visitor Joined: Jan 07, 2009 Posts: 6

I have always had very quick responses to e-mails I have sent to Satmap - never more than a few hours wait and sometimes within a couple of minutes. However, I have always asked very specific questions and tried to make my e-mails very short and to the point. And my questions are probably quite straightforward to answer!

I don't know if they have more difficulty replying to e-mails that might need a bit more looking into before they reply - perhaps they get a bit 'lost' amongst the other stufff they get in.

Not that it is any reason for them not to reply. Nor is it necessarily anything to do with it. Just thinking out load (via the keyboard anyway...).

chrissyboy2241 · Occasional Visitor Joined: Nov 05, 2007 Posts: 35

4ndynorfolk, phone them up with your questions then you may get an immediate answer. Try putting your questions on this forum and another user may be able to answer them if they have had the same problem.

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