tomtom one XL and the latest maps guarantee..i need help

[Pocketgps]

[sam1970]

[mikealder]

If you purchase a blank 2GB card then copy the contents from the existing card or built in memory to the new card there will be sufficiant space to add the Aussy map to the same card.
You switch maps on the device by selecting Change Preferences/ Manage Maps/ Switch Map, you then select the map you want to use from the presented list.

Some TomTom Map cards have the map locked to the specific card they are supplied on, IF this is the case with the e-bay maps then they will be of no use to you as you wouldn't be able to add the files required to get the device working correctly - Mike

[sam1970]

thank you all guys...you have been very helpful. now another question please.. where is the best place to get POIs and what is the maximum number of POI the one xl will handle?

[mikealder]

There are plenty of accurate POI files available on This Page, I don't know the exact quantity of custom POI categories a One XL can use, the Go devices are limited to around 169 but this varies depending upon the software version installed - Mike

[Andy_P]

Thanks for the info on the model Sam.
You've got a good one!
I didn't think that model was still available, but with the wide-screen AND an SD card slot it's a cracker!

[Thar]

Hi sam, I have just purchased the same version of the XL as you...mine is a refurb from TotalPDA but it's like new. I got the same voucher and found like you that I wasn't asked for the code when I connected to the TomTom site via Home.

I thought I had downloaded the latest maps but now realise that it was the app version that had updated rather than the maps even so I have map v715.1689 apparently, which seems to be a newer version than you have.

I am going to try again in the 30 days until my guarantee runs out but would appreciate it if you let me know via this thread if you are successful in updating yours.

TIA

Just tried a couple more times and getting an "internal server error"

[Thar]

Update- I just persevered and got there in the end. Now running v8.15 maps, hope you got yours updated sam.

[sam1970]

thanks thar..sorry but i didnot check the thread for few days. i am still stuck with the old maps. i contacted tomtom who asked me to delete the maps and trying the LMG but that did not work. they tried other things which also diid not work. finally they asked me to email them proof of purchase which i did 3 days ago and i heard nothing since then. to be honest i am a bit annoyed that i am wasting time sorting out this mess on a brand new device.

[Pocketgps]

[sam1970]

i had an email from tomtom yestarday saying that they could not sort out the problem with my device and they moved the matter to a higher team!!!what does that mean? how long will it take them to sort this out?

[Pocketgps]

[superplum]

I had (have) the same problem in that Home doesn't recognise the new models (mine is XL31). It took 7 days (12-19 Jan) going through the motions of the email reporting system before I got an assurance that my LMG would be honoured regardless of time - IE, when the system is upgraded and also that they would keep me informed (I'm still watching them!).

[Royston]

[revmrf]

Here in the U.S., I've been on the phone three times with TT Support regarding getting an updated map on a refurbished model. Without the green card, they will not honor the NMG. See: http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_adp.php?p_faqid=7952&Lid=4

I'm sending my device back. Shameful marketing as I can get a new XL-S for less total money than paying to update my maps.

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