x20 and x30 TTS voice stutter and map lag petition

mikealder · Posted: Mon Feb 16, 2009 11:59 pm Post subject:

Lets keep this on one level please, the goal is a working TomTom sat Nav, having a pop at other forum members isn't really going to achieve anything - Mike

dinger19 · Occasional Visitor Joined: Feb 15, 2009 Posts: 1

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I purchased this as i thought you cant go wrong with a Tomtom........Well you can as this is the biggest pile of poo i have ever bought not as half as good as the wifes Snooper Indago.

Now they've sent me an email asking me to fill out a questionire on how good there service was. Mad

mrfreeze · Posted: Tue Feb 17, 2009 3:35 pm Post subject:

piergino · Occasional Visitor Joined: Feb 11, 2009 Posts: 11

TT has just offered to me a free update of speed cameras for 1 month with the concept of compensation...

far too low..... but I want to be optimist and I think TT is starting to yield and admit their responsibility

piergino · Occasional Visitor Joined: Feb 11, 2009 Posts: 11

grimmers · Occasional Visitor Joined: Jul 10, 2008 Posts: 3

I too have had it with TomTom, have e-mailed BBC Watchdog with the details.
Hope they name and shame TomTom who, to me, are selling a device that is not doing 'what it says on the tin'!

Malouff · Occasional Visitor Joined: Dec 15, 2008 Posts: 30

AndyVaughan · Posted: Tue Feb 17, 2009 8:19 pm Post subject:

A support case is a support case as far as I am concerned, regardless of country of useage/origin.

Perhaps anyone who frequents similar forums in other countries can link to this thread to spread the word ...........

Yes, Watchdog is the BBC - sorry!

I don't think there is any need for everyone to contact Watchdog individually, but it may help!

I would just like to make clear to anyone reading this thread (cough cough TomTom) that this is not an endorsed action by PGPSW, it is purely a gathering of disgruntled end users trying to make TT sit up and take notice.

I am sure that if TT offered every single one of us a consistent coherent reply and a realistic timescale for a fix, as well as suitable compensation (hint extension to the map upgrade service) then we would all be satisfied and feel that our collective efforts were productive.

Can we keep the thread on topic without personal attacks/accusations - I don't like being accused of being a trade unionist, I am just a disgruntled punter. I strive in my work life to provide customer satisfaction with products significantly more complex and expensive than a TT, and it annoys me when other companies just get away with consistently poor customer service to the extent of arrogance.

Keep logging those calls - I am sure that by now someone has noticed this thread and results may be seen in the coming weeks!!!

Andy

mrfreeze · Posted: Tue Feb 17, 2009 9:10 pm Post subject:

AndyVaughan · Posted: Tue Feb 17, 2009 9:18 pm Post subject:

I agree with you and wasn't having a dig, I just don't want this thread to drift off topic - some people may not agree with my approach but if it gets a result that many of us have been waiting for then all the better.

Still weird how some people suffer from the stutter and others don't though.

Still have some way to go to beat your thread length - 3 months and still going strong!

Are you an active member of any other forums where you could publicise this?

Andy

mrfreeze · Posted: Tue Feb 17, 2009 10:48 pm Post subject:

No i know you wasn't having a dig at me. I was just annoyed at the comment the guy made.

Yes i'm on a US based forum as well, not as much as here.
I'm not too sure if they would appreciate linking to another forum but i could try.
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GPS_fan · Posted: Tue Feb 17, 2009 11:42 pm Post subject:

danart · Occasional Visitor Joined: Nov 12, 2008 Posts: 10

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Trevor1234 · Posted: Wed Feb 18, 2009 3:49 pm Post subject:

Hi mrfreeze
Wow! I have a feeling that this Topic will beat the British And All comers Record for the marathon. It will be a shame when (if) Tomtom resolve the issue, things just wont be the same again.
What will you do with yourself?

By the way, I still haven’t been able to get Kate to stutter. I am as puzzled as to why she will not stutter as you are puzzled as to why she does stutter. It must be hardware. I must be using less recourses than the suffering users. It cant just be software because we all downloaded the same updates. Another thing that makes me think its not software is the fact that I’m sure Tomtom would have found a patch by now.
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