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Voice problem after 8.3 on 720
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shenkerp
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Joined: Feb 25, 2004
Posts: 10
Location: Italy

PostPosted: Tue Feb 03, 2009 2:08 pm    Post subject: Reply with quote


Ciao to everybody,
this is my first post as I'm now getting rather concerned with the replies coming out from TomTom Customer Support. I have had a Go 930 Traffic (top model in Italy at the moment) for a few months now and it was upgraded by TomTom Home to the 8.3/8.15 setup. Since the upgrade it has stuttered most of the time. Short directions are all right in Italian but the longer ones very spectacularly disintegrate into garble. I have been waiting patiently for the next upgrade imaging it would solve the problem but if it is a hardware one it certainly becomes another kettle of fish. Certainly more expensive for TomTom to put right and more of a bother to us. I'm waiting for the next upgrade with interest but what do you think I should do in the meantime? Get in touch with TomTom or not.
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Trevor1234
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Joined: Apr 30, 2005
Posts: 810
Location: Milton Keynes

PostPosted: Tue Feb 03, 2009 3:19 pm    Post subject: Reply with quote

Hi shenkerp
Everyone who suffers from the ‘Stutter’ should contact Tomtom. Mind you, many have but no fix has appeared.

The consensus on this forum appears to agree that the cause is a software fault and not a hardware fault. And lets be honest, all the users who do suffer from the fault were all ok before they installed navcore 8.300 and map 8.15.
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Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
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bullyterrier
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Joined: Jun 30, 2008
Posts: 111
Location: France

PostPosted: Tue Feb 03, 2009 6:23 pm    Post subject: Reply with quote

Yes shenkerp contact tomtom, they need to know how many people this effects.
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mrfreeze
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Joined: Jul 10, 2008
Posts: 186
Location: Bath, UK

PostPosted: Tue Feb 03, 2009 9:17 pm    Post subject: Reply with quote

Hey everyone, "Like a Duracell Battery....still going" Laughing

With regard to the earlier suggestion of a Petition, i know this site has connections with TT, so would it be a conflict of interest if we say opened a new thread that just had people Print their name and model no.s so that you could then pass it on to your TT contact to highlight it is more than just one?

Would this be acceptable?
_________________
Go 720 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781
Go 920 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781
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Tom59
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Joined: Aug 05, 2006
Posts: 407
Location: Alconbury - UK

PostPosted: Tue Feb 03, 2009 9:42 pm    Post subject: Reply with quote

I tend to agree with this proposal.
Nothing has happened for months and something needs to happen.
What about it Darren?
_________________
TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

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V 1.23 Map: Western and Central Europe 2 GB V 965.7286

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V 1.1 Map: Western Europe 965.7248
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253
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Joined: Mar 05, 2007
Posts: 1058
Location: The green bit between the M40, M4 and M25.

PostPosted: Tue Feb 03, 2009 9:47 pm    Post subject: Reply with quote

There was a post on one of the other Forums today, someone has spoken with TT about the next map update. He was told there wil be new maps on the 11th Feb - I believe it was.

We have waited this long, maybe wait and see what (if anything) happens next week, and see if there are updates.

Just a thought.
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falkirk81
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Joined: Jul 07, 2006
Posts: 1649
Location: Newcastle, England, UK

PostPosted: Tue Feb 03, 2009 9:50 pm    Post subject: Reply with quote

I am involved in the Beta testing of the updated software. Under the NDA i cannot comment specifically on the new software, but lets just say that Tomtom are well aware of the 'stutter' and it is being addressed. Im sure Darren will come along and back me up on this matter.
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Tom59
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Joined: Aug 05, 2006
Posts: 407
Location: Alconbury - UK

PostPosted: Tue Feb 03, 2009 10:05 pm    Post subject: Reply with quote

falkirk81 wrote:
Tomtom are well aware of the 'stutter' and it is being addressed.


Thanks for this falkirk81, light at the end of the tunnel?
_________________
TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286

TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248
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falkirk81
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PostPosted: Tue Feb 03, 2009 10:09 pm    Post subject: Reply with quote

Can't say im afraid. Just that TT are aware of all the issues in the v8.30 update.
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mrfreeze
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Joined: Jul 10, 2008
Posts: 186
Location: Bath, UK

PostPosted: Tue Feb 03, 2009 11:05 pm    Post subject: Reply with quote

falkirk81 wrote:
Can't say im afraid. Just that TT are aware of all the issues in the v8.30 update.


Are you a politician Falkirk? Laughing
_________________
Go 720 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781
Go 920 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781
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falkirk81
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Joined: Jul 07, 2006
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PostPosted: Tue Feb 03, 2009 11:08 pm    Post subject: Reply with quote

hehe no, not a politician. just not allowed to comment on the work we do for tomtom thats all.
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Wed Feb 04, 2009 1:32 am    Post subject: Reply with quote

falkirk81 wrote:
....Tomtom are well aware of the 'stutter'
..... and it is being addressed.


Are you sure about BOTH halves of that statement Falkirk? Confused
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falkirk81
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Joined: Jul 07, 2006
Posts: 1649
Location: Newcastle, England, UK

PostPosted: Wed Feb 04, 2009 11:55 am    Post subject: Reply with quote

It was just my opinion, but no more comments from myself regarding the beta test side of it. Don't want to incurr the wrath of TT Laughing
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scotch_whisky
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Joined: Jul 20, 2006
Posts: 48

PostPosted: Wed Feb 04, 2009 2:21 pm    Post subject: Reply with quote

falkirk81 wrote:
It was just my opinion, but no more comments from myself regarding the beta test side of it. Don't want to incurr the wrath of TT Laughing


Why not? Tomtom appear to have incurred the wrath of hundreds, if not thousands, of users!
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Wed Feb 04, 2009 6:49 pm    Post subject: Reply with quote

shenkerp wrote:

Ciao to everybody,
this is my first post as I'm now getting rather concerned with the replies coming out from TomTom Customer Support. I have had a Go 930 Traffic (top model in Italy at the moment) for a few months now and it was upgraded by TomTom Home to the 8.3/8.15 setup. Since the upgrade it has stuttered most of the time. Short directions are all right in Italian but the longer ones very spectacularly disintegrate into garble. I have been waiting patiently for the next upgrade imaging it would solve the problem but if it is a hardware one it certainly becomes another kettle of fish. Certainly more expensive for TomTom to put right and more of a bother to us. I'm waiting for the next upgrade with interest but what do you think I should do in the meantime? Get in touch with TomTom or not.


Get in touch with TT.

It is a software problem, TT just don't want to admit that in 3 months they have done nothing to address this problem but have quite happily taken our money for the Map Upgrade that requires you to run 8.300. If they admit it is software related then they will have to refund everyone who bought a 8.15 map to use on a x20 or x30 as the required app for the map was inherently not fit for purpose.

Roll on next week when the next map comes out, hopefully the updated Navcore will fix the issue.

Andy
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