TomTom Home errors!

timbof · Posted: Wed Nov 12, 2008 10:14 pm Post subject: TomTom Home errors!

Hi - TTG700, was running Home 2.3, just backed up my TT before upgrading Home to 2.4, when starting home now get the error "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nslProperties.get]" - unable to report to TomTom. I can try and log in, doing so gives the error "gApplication.login is null". Uninstalled 2.4 and installed 2.3 again, getting the same errors - any ideas?

Pocketgps · Posted: Thu Nov 13, 2008 4:33 pm Post subject:

If you are running Windows XP or Vista etc, try a system restore to see if that helps. You may find your original v2.3 is there or will work again.

I try to remember to always make a restore point before adding new software or updating software.

timbof · Posted: Fri Nov 14, 2008 9:56 pm Post subject:

Hi - got plenty of restore points but none seem to work... running Vista SP1 by the way.

Will see if I can raise a support call with TT...

timbof · Posted: Fri Nov 14, 2008 10:28 pm Post subject: Fixed! TomTom Home errors!

Followed the advice from the page below, Home 2.4 now working again - just now can't seem to connect to the TomTom server to download any updates...

HOME error messages

"If you still get this error do the following:

Fully exit HOME by right-clicking its icon in the system tray (bottom right of the screen) and then clicking Exit.

Delete the folders TomTom in the following two locations:

Windows XP C:\Documents and Settings\All Users\Application Data
C:\Documents and Settings\USERNAME\Application Data

Windows Vista C:\Users\USERNAME\AppData\Local
C:\Users\USERNAME\AppData\Roaming

Application Data and AppData are by default hidden. To show hidden files and folders click Tools - Folder Options.... Click the View tab and tick Show hidden files and folders.

Start TomTom HOME again.

You should now be able to log in."

timbof · Posted: Sat Dec 13, 2008 12:26 am Post subject:

Still can't get this working - the previous trick (deleting TomTom folders from the user profile) only seemed to work once per reinstallation of HOME...

Now running HOME 2.5.2.60, getting the same error (below) when starting HOME. Also unable to report error to TomTom, get the error "The TomTom server did not understand the request". Was also unable to send a support email to TomTom but that appears to be working now, have submitted a question...

ERROR: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://tthome/content/logic/settings.js :: anonymous :: line 275" data: no]
in chrome://tthome/content/logic/settings.js:275
Stack:
0. chrome://tthome/content/logic/settings.js:275
this._dataDir = directoryService.get("Pers", CI.nsIFile);
1. chrome://tthome/content/logic/settings.js:250
this._initAppDirectories();
2. chrome://tthome/content/logic/app.js:37
this.settings.start();
3. chrome://tthome/content/ui/mainwin/mainWin.js:45
gApplication.start();
4. function onLoad chrome://tthome/content/ui/mainwin/mainWin.js:15
gMainWindow.start();
5. function onload chrome://tthome/content/ui/mainwin/mainWin.xul:1

MrT · Posted: Sat Dec 13, 2008 7:36 am Post subject:

Do you have fill access to your TomTom folders under your login and also is your Java on your PC up to date?
_________________
Drivelux

lamplight · Regular Visitor Joined: Sep 13, 2004 Posts: 130

After a recent stream of Home errors, this from their site says it all really for me (Italics are mine to point to what I mean!)

Every time you start up TomTom HOME, it will automatically detect if your TomTom device is connected and offer you any available updates. Connect often to get the latest and the gratest!

dhn · Posted: Sat Dec 13, 2008 4:29 pm Post subject:

timbof · Posted: Sun Dec 14, 2008 6:37 pm Post subject:

timbof · Posted: Mon Dec 29, 2008 11:04 pm Post subject:

Tried the fix suggested by TomTom, initially worked however subsequently doesn't (same error as original post), I personally can't be bothered to reinstall Home anytime I might want to check for updates...

MrT · Posted: Tue Dec 30, 2008 10:34 am Post subject:

It does sound like a user rights issue in that you can create files and directories (running it first time) but are not able to overwrite them (running it the next time).
_________________
Drivelux

timbof · Posted: Wed Jan 14, 2009 10:06 pm Post subject:

Thank you for your query regarding your home error.

We currently cannot offer you an immediate suitable solution for this problem. We have sent your question to our 2nd line technical department.

We hope to have an answer for you as soon as possible, please bear with us while we find a solution for your query.

With Best Regards

TomTom Customer Support Team

timbof · Posted: Fri Jan 16, 2009 10:14 pm Post subject:

timbof · Posted: Sat Jan 17, 2009 7:31 pm Post subject:

New issue - posted seperately

mcqueen · Lifetime Member Joined: Jan 17, 2007 Posts: 19

I've been having the same problem installing and running HOME on VISTA. Seems to be a problem if User Account Control is switched on. Switch this off and it runs fine. I explained this to TomTom Support who advised me to switch off UAC, rather than fixng the issue!

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