TomTom HOME 2.4 released

scointer · Occasional Visitor Joined: Sep 06, 2008 Posts: 13

Hi, sorry but this seems to have got a little bit confusing between the four updates and the 12 months. Is it a guarnteed 4 updates or is it a 12 month subscription(which i suspect). In which case do TOMTOM bring out a map update on exactly the same day on exactly the same month each year. Otherwise this could mean if you purchase a 12 month subscription close to when a new map (and you have that latest map already) has just been brought out (i.e. now) and the fourth quarter update is slightly later you may not get it as your 12 month subscription would have expired. So it sounds like you are best to purchase just before a new map comes out. Can anyone guarantee when that is otherwise if you wait too long it starts all over again. Also could anyone please clarify can you pay each quarter (obviously knowing you have to pay four amounts) or do you have to pay for the whole year in one go. Hope this makes sense. Thanks.

gatorguy6996 · Posted: Thu Sep 25, 2008 1:50 pm Post subject:

Baldack, I'm sorry to say I can't give any advice on the payment method, but you do know that if your device is new that your first map to bring it up to date is free, correct?
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ctv · Occasional Visitor Joined: Dec 11, 2007 Posts: 6

Hi all, 1st post here and a good chance to say thank you for all the helpful advice that's given by everyone.
I've downloaded Home 2.4 onto my PC and connected my 920T App 8.010 maps v710 to it. It's given me the option to upgrade to the latest map for £38.85 and 4 quarters at £12.95 each. Great news I thought so I added them to my basket and hit purchase. It then keeps immediately coming up with Error 203 can't connect to the Tomtom secure server.
So I left it for a while with still no joy so I thought I would try and purchase the traffic subscription as a test which got to the payment page fine although it still won't let me do it on for the maps Sad

Anyway, I thought it might be my installation so i installed a freah copy of Home onto another PC with the same results.
Here's where it gets good - my first experience with TomTom customer service Mad

Without going into all of the details they said there is nothing I can do and it's problably a bug in Home 'as it's a very new version' and they will feed all my details back to the tech guys to rectify it. In the mean time no new maps for me.

Anyone had the same issue or know what it might be?

Many thanks

Andy

Steven-f · Posted: Thu Sep 25, 2008 3:56 pm Post subject:

2.4 downloaded fine but when checking for updates, it came up with GPS Quickfix and mapshare - with both ticked it then threw up an error code and wouldn't do the update.

I then tried selecting just the quickfix and it downloaded that ok, then i ticked the mapshare and that updated OK.
thenn I bought the updates for 77 quid!

DanielBrookes · Occasional Visitor Joined: Sep 13, 2008 Posts: 23

scointer · Occasional Visitor Joined: Sep 06, 2008 Posts: 13

I think (I could well be wrong) that people are getting a little confused with the mapshare *free* for twelve months. I think what is meant is mapshare is always free but when a map becomes twelve months old TOMTOM stop doing any mapshare updates on it as by then they would have released 3 more maps and cannot continue to support old maps with mapshare updates forever...Therefore mapshare will always be free but any map older than 12 months will not be updated with new mapshare details at the TOMTOM server end...at least thats what I think they mean but someone please correct me if that is wrong.

Calomax · Posted: Thu Sep 25, 2008 4:50 pm Post subject:

scointer, I got it from TT Customer Services, you have to pay the year, they're only telling you the quarterly equivalent
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scointer · Occasional Visitor Joined: Sep 06, 2008 Posts: 13

Thanks Calomax, thought so just wondered why they quoted a quarterly price (just so it shows us what good value it is I suppose). Still no reply on if it is definetley 4 updates or twelve months you are paying for. I know 12 months will nearly always mean 4 updates but if you do time it wrong you could miss out. Unless someone can confirm that TOMTOM always release maps on exactly the same dates. Cheers.

carl_the_cobbler · Frequent Visitor Joined: Jul 22, 2007 Posts: 251

Scointer, hope this helps:

quotation from my correspondence with TT Support

"The map update service provides you with 4 map updates per year for half the price of the usuall full map price when they are released.

There is no end date to this service. "

Cheers

Carl

DennisN · Posted: Thu Sep 25, 2008 6:06 pm Post subject:

ctv · Occasional Visitor Joined: Dec 11, 2007 Posts: 6

Thanks Dennis that's good to know someone with far greater knowledge than me in the TomTom department is also having troubles Smile

TomTom CS did say that there had been some other callers with the same problem but wouldn't say how many.
Tonight I'm going to try again and also on a Mac but I have a feeling it might be account/device related.
Will let you know how I get on.

AndyVaughan · Posted: Thu Sep 25, 2008 6:37 pm Post subject:

turbo10 · Posted: Thu Sep 25, 2008 7:07 pm Post subject:

Managed eventually to download v8.10. After West Europe 8.10 is downloaded were is it stored on my computer hard drive? because at the moment since updating my TT freeze's on the first boot screen and I don't want the hassle of getting the download again.
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Oldboy · Posted: Thu Sep 25, 2008 7:14 pm Post subject:

In HOME go to Tools | TomTom HOME Preferences and click the Folder Preferences.

The Location will be specified under Downloads.

If you go to Add Maps, Traffic, etc., on the last page is Items on my computer. If it's there already HOME will display it and install for you.
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TT 910 V7.903: Europe Map v1045
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DennisN · Posted: Thu Sep 25, 2008 8:17 pm Post subject:

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