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cazmar
Regular Visitor
Joined: Apr 25, 2006
Posts: 82
Location: Bolton
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 Posted: Sat Sep 13, 2008 8:32 pm Post subject: trials |
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| I have taken part in both trials and have received nothing.I dont think I will take part in another as promises are broken too many times. |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14907
Location: Keynsham
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| Posted: Thu Sep 18, 2008 1:45 pm Post subject: |
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Rejoice with me!
I have now got Western Europe v8.10 Build 1907! Last night I sent TT a support grumble quoting their latest email of July, promising the new map when it became available, telling them it has been available for some weeks so it's about time they gave it to me. Or alternatively would they instead give me two years GPRS Traffic subscription for my TTNav6 on my HTC Advantage.
This morning I had two replies, first saying they had asked for it to be added to my account, second saying it had been added to my account.
Download took exactly 30 minutes (I have up to 20Mb Broadband and the router showed speeds varying from nothing up to 17.6Mb). Installation took 12 minutes.
Their instructions started with taking a backup - without actually naming Windows Explorer, that was the method described!!
The installation never mentioned about space or replacing old map.
I lost my Home location and warnings for pgpsw speed cameras. I did not feel inclined to copy my old MapSettings.cfg file, so it cost me a few minutes to set those up again.
Mapshare says I haven't updated for 52 weeks and there are 34,000+ corrections ready and waiting - they can carry on waiting, too!
For all who are waiting, I'd recommend you first try "Update my GO" in case my efforts have pushed the boat out for everybody. Failing which, grumble like I did.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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LesP2008
Lifetime Member
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Joined: Apr 05, 2006
Posts: 524
Location: Herts
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| Posted: Thu Sep 18, 2008 2:40 pm Post subject: |
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Dennis whats the ALG and IQ routings like.  |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14907
Location: Keynsham
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| Posted: Thu Sep 18, 2008 6:01 pm Post subject: |
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I dunno - I turn Reality view off and ignore the ALG and IQ Routing. And anyway, I still haven't had a job today, so I haven't driven anywhere except to the garden centre closing down sale. 
All I want is decent maps and reasonable navigation. Oh and hands free phone that works. Oh and RDS-TMC that works too.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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cazmar
Regular Visitor
Joined: Apr 25, 2006
Posts: 82
Location: Bolton
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| Posted: Thu Sep 18, 2008 7:57 pm Post subject: update |
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| please can you let me know where you grumbled to.Thank-you. |
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theripper
Pocket GPS Verifier
Joined: Feb 07, 2006
Posts: 581
Location: Medway Towns, Kent
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| Posted: Thu Sep 18, 2008 10:28 pm Post subject: |
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| DennisN wrote: | I dunno - I turn Reality view off and ignore the ALG and IQ Routing. And anyway, I still haven't had a job today, so I haven't driven anywhere except to the garden centre closing down sale.
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I drove through Keynsham on sunday evening are you sure it wasn't the Keynsham closing down sale? |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14907
Location: Keynsham
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| Posted: Fri Sep 19, 2008 7:34 am Post subject: Re: update |
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| cazmar wrote: | | please can you let me know where you grumbled to.Thank-you. |
Just the TomTom site, Support - said I'd taken part in the Beta test and was promised a new map and it is now long overdue.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Fri Sep 19, 2008 8:16 am Post subject: |
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Nice one, but a real shame they wouldn't trade the free map for 24 months of GPRS Traffic - still you can't have everything.
Just a quick reminder for others in the same position waiting for this free map following the earlier testing, the UK support contact number is 0845 161 0009 - Mike |
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lowie
Regular Visitor
Joined: Feb 28, 2006
Posts: 68
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| Posted: Tue Sep 23, 2008 2:03 pm Post subject: |
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Well. I've now started down the grumble path too. Still waiting for a response for support though.  |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14907
Location: Keynsham
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| Posted: Tue Sep 23, 2008 7:48 pm Post subject: |
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I did it through Questions on the support section of TT website.
Here's the end story (apologies for making it anonymous)
| Quote: | | Quote: | Discussion Thread
Response (Jim H. (UK)) 18/09/2008 10.59 AM
Dear Mr N,
Thank you for your enquiry. We have requested that the new v8.10 map be assigned to your account, and will be in further contact once available.
With Best Regards
The TomTom Customer Support Team |
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Customer (MrN) 17/09/2008 09.35 PM
I was involved with Beta testing Western Europe Charleston map and was promised a new map as follows ....
| Quote: | Dear Mr N,
Thank you for contacting TomTom Customer Support
Your reference for your query is 080705-00xxxx.
After consulting our testing team, your map will be assigned when they are officially available for your device. We are now closing this incident. |
As the new maps Western and Central Europe v8.10 have been available for purchase for some weeks now, I think it's about time you provided my free one.
As an alternative, would you consider giving me a two year subscription to the GPRS Traffic service on my other device, a HTC Advantage X7510 using TTN6 and map 675 under a different account? |
Two hours later they sent me an update telling me the map had now been allocated to my account. Feel free to quote the above at them and ask them to contact Jim H.
_________________
Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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lowie
Regular Visitor
Joined: Feb 28, 2006
Posts: 68
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| Posted: Wed Sep 24, 2008 9:27 am Post subject: |
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| Thanks for that Dennis. I've added that to my question on TT. The current status is in research so hopefully I'll hear something on this today. fingers crossed! |
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chrish012000
Occasional Visitor
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Joined: Sep 30, 2005
Posts: 9
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| Posted: Fri Sep 26, 2008 8:18 am Post subject: |
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I emailed support@tomtom.com 2 days ago - no reply yet
Chris |
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SpeedCam
Frequent Visitor
Joined: Mar 18, 2004
Posts: 753
Location: Biggleswade, BEDS
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| Posted: Fri Sep 26, 2008 11:48 am Post subject: |
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| I've given up with the emails, just called the technical team and they have agreed that if they escalate the map will be assigned to my account, once this is done they'll send me an email... |
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technik
Lifetime Member
Joined: Mar 18, 2004
Posts: 789
Location: Midlands UK
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| Posted: Fri Sep 26, 2008 11:37 pm Post subject: |
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I am waiting for something better than V.810.
When it comes out, I will ask for my free map then. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sat Sep 27, 2008 8:55 am Post subject: |
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| technik wrote: | | I am waiting for something better than V.810. |
Like what? - if you wait too long you might end up with the v810 map being given to you in a few months time, I would get it now while you can make good use of it - Mike |
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