Making a back up

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

I am trying to back up my Tom Tom ONE V3 to my laptop. I keep getting an error message. Any help apreciated.
Thanks

46jimbo · Regular Visitor Joined: Apr 24, 2005 Posts: 185

Are you using the Home program? Or Windows Explorer? The latter is preferred.

mikealder · Posted: Sat Sep 13, 2008 2:26 pm Post subject:

Copy the folders one at a time to try and identify which folder is causing the issue, when you have all bar the troublesome folder backed up open that folder on the device and copy the files one by one until you can identify which file is causing the problem.
Post back with the file name and we can take it from there - Mike

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

Error message reads error occured when reading file
E:\STATDATA|tomtom.
cannot write to the folder for the backup in Home preferences?

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

Firstly "novice here" How do I xfer folders one at a time.

Secondly using Tom Tom home not sure how to use "explorer"

mikealder · Posted: Sat Sep 13, 2008 2:39 pm Post subject:

Connect your device to the PC and shut down TomTom Home on the PC, Start up Windows Explorer and go to the drive letter E (this should be your device looking at your earlier post, click this and a list of files and folder will appear, this is the content of your TomTom's memory.
Select all the files and folders then right click and select "Copy" from the pop up, now go to your C drive on the PC and create a new folder called TomTom Backup, right click on the TomTom Backup folder and select "Paste"
This should copy all the contents of the device to the PC thus creating a backup, if this fails at the Statdata point again simply copy each folder one at a time from the device to the PC - Mike

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

Thanks will advise.

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

Tried that. No good. Went to E drive in my computer, clicked on it revealed the contents of E. Copied, then went to c drive made a new folder called it TomTom Backup, then tried to paste received message cannot copy file.cannot read from source file or disk?

mikealder · Posted: Sat Sep 13, 2008 5:27 pm Post subject:

Have you tried right clicking a folder on the TomTom drive and selecting Copy then paste that to the PC, repeat this operation for each folder and see what happens - Mike

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

I have now managed to copy and paste. All go in except Statdata! also I notice there appears to be a baclup in the device called Backup01? Can this be correct?

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

When I click on the Backup 01 folder already in the device a folder appears called"internal memory"

mikealder · Posted: Sat Sep 13, 2008 6:03 pm Post subject:

I wouldn't worry to much about StatData as it only contains data that TomToms servers harvest from your device if you have agreed to partake in supplying feedback data, it certainly isn't needed for the device to operate correctly, I have never seen a file on a TT device named Backup01 though, you should also copy and past all the loose files in the root of the device as these are the files required for the device to boot up and operate - Mike

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

Root of the device what's that????
the only item not in the New TT Backup folder is the Backupinfo.ini which I have just copied across. All else in the Backup01 folder is already copied. Should I delete it?????

richard345 · Posted: Sat Sep 13, 2008 8:35 pm Post subject:

I had a quick look on my laptop and have found a folder called Backup01. It's under:

C:\Documents and Settings\Username\My Documents\TomTom\HOME\Backup\GO\Backup01, so it appears to be the one createdby HOME when running a backup. In the Backup01 folder are two further folders - InternalMemory and Storage plus a Backup Info.ini file.

The OP may not be used to Windows Explorer, so I would suggest he has a read of the notes on backup at

http://www.pocketgpsworld.com//modules.php?name=Forums&file=viewtopic&p=280501#280501, particularly to assist in locating the folders.

Hope this helps
_________________
Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

chajun · Regular Visitor Joined: Sep 09, 2004 Posts: 165

Thanks. Can anybody look on their Tom Tom home folder preferences and give me the default values that they have."just to double check that nothing has altered. That's the four that are there.
Thanks from Sunny Edinburgh.

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