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Joined: Mar 15, 2006 Posts: 3219 Location: Windlesham, Surrey
Posted: Sat Aug 09, 2008 12:15 am Post subject:
DennisN wrote:
OH, Nice!! I tried nav to city centre Nottingham and got No Route Found.
I turned off "Corrections verified by TomTom" and it navigated there.
Ye Gods and little fishes - I only had my own plus TT verified corrections.
That's strange. Probably foolishly I've got all except "Corrections reported by some" selected, and I get a route to Nottingham City Centre fine! _________________ Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21
Joined: Feb 27, 2006 Posts: 14907 Location: Keynsham
Posted: Sat Aug 09, 2008 12:28 am Post subject:
Marvelous! First she wins my prize, then it's a working one, then it gets LMG without so much as a whisper, then it gets app 8.010 just for old times sake, then map v8 out of mere interest. NOW SHE GETS TO NOTTINGHAM when nobody else can and despite having all the mapshare corrections everybody else is scared rigid of downloading. Dear Heaven, how I wish I'd won it.
Does anybody know how a poor whitevanman can get his hands on a European-built GO720 like hers? _________________ Dennis
Joined: Aug 05, 2006 Posts: 407 Location: Alconbury - UK
Posted: Sat Aug 09, 2008 12:52 am Post subject:
Dennis if you ask her nicely, she might let you have it!
Maybe she would swap it for something else, you've got loads to offer. You could sweet talk her, offer her two for one, you never know, she just might be bowled off her feet and in a moment of madness, will accept.
That would make up for all the competitions that you never win. _________________ TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613
TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286
TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248
Joined: Mar 15, 2006 Posts: 3219 Location: Windlesham, Surrey
Posted: Sat Aug 09, 2008 1:00 am Post subject:
I don't want anything Dennis has got to offer, thank you very much! _________________ Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21
At least I know why the problem occurred so the query has been answered but it would be interesting to know why I can navigate via a specific address in the city centre but not when I type in 'city centre'.
Joined: Feb 07, 2005 Posts: 171 Location: Cambridge UK
Posted: Sat Aug 09, 2008 5:52 am Post subject:
jagx400 wrote:
A it would be interesting to know why I can navigate via a specific address in the city centre but not when I type in 'city centre'.
Go to Brose map, and the "find" the city centre. If you then zoom in all the way, you should see which street the POI is on and which streets around it have been blocked. It may be that the mapshare is correct and the POI is just badly placed. _________________ Tomtom Go 1005
Tomtom Go 730T
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
Posted: Sun Aug 10, 2008 5:57 pm Post subject:
JaguarV12e wrote:
[It may be that the mapshare is correct and the POI is just badly placed.
Not necessarily badly placed, just out of date...
I can see this happening more and more often when a road that was defined as the city centre gets pedestrianised.
BUT... once upon a time TomTom could update their own POIs via Mapshare. Then it broke and the feature never reappeared!
If they could get that working again AND get the "Mapshare" people to talk to the "built-in POI" people, all would be solved.
Joined: Mar 01, 2005 Posts: 1513 Location: West Mids
Posted: Sun Aug 10, 2008 6:26 pm Post subject:
All they really need to do is change the way it decides it's reached the destination. If POIs are on blocked roads, it will work out the route fine. Even when they are in the middle of a field, it will get as close as possible.
Most of the time, if you just want to get to a city, getting to within a mile would be regarded as OK - eg get to the ring road/bypass etc. _________________ Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount
Joined: Jul 07, 2006 Posts: 1651 Location: Newcastle, England, UK
Posted: Wed Aug 13, 2008 10:45 am Post subject:
Just tried to navigate from Newcastle upon Tyne to Nottingham city centre, and indeed i get no route found. Upon 'viewing' the city centre destination i can see that it is taking me to 'upper parliament street' which is blocked off in both east and west directions! I have v7.20 maps as per my sig below. _________________ Tomtom GO 1005 LIVE
Just tried to navigate from Newcastle upon Tyne to Nottingham city centre, and indeed i get no route found. Upon 'viewing' the city centre destination i can see that it is taking me to 'upper parliament street' which is blocked off in both east and west directions! I have v7.20 maps as per my sig below.
2:52hrs - 160M from Newcastle upon Tyne to Nottingham city centre using v8 maps on a TT520 with map corrections on. _________________ TomTom Go 950 Live.
App 9.054
Europe v8.50
NA 2GB v8.45
Joined: Jul 07, 2006 Posts: 1651 Location: Newcastle, England, UK
Posted: Wed Aug 13, 2008 11:02 am Post subject:
Well Hoppy, if i turn all my mapshare trust settings to unchecked, it plans the route fine. 3:02hrs and 175miles from Newcastle to Nottingham. Obviously the roadblock in question hasnt made it to your device yet via mapshare. _________________ Tomtom GO 1005 LIVE
Joined: Aug 05, 2006 Posts: 407 Location: Alconbury - UK
Posted: Wed Aug 20, 2008 1:36 am Post subject:
Well Dennis it was really worth the wait !!
Quote:
I have just tried to plan a route from Home, to Brighton City Centre and I got no route available.
Discussion Thread
Dear Mr59,
The pre-determined city center for Brighton within the map data is on a one-way street which can't be accessed by a motor vehcile; therefore, no route can be planned. This does not mean that there is a fault with your TomTom device; however, if the roads in the city center are incorrect then you will need to report this map error to our map provider via the TomTom website.
TomTom always attempts to provide the best quality to its customers. We therefore find it very important that you inform us about this and we will most definitely work with the information you supply.
TomTom and its map suppliers are dependent on local authorities and other organisations in the whole of Europe to obtain correct map data. These organisations provide TomTom and its map suppliers with the most recent information about millions of roads and streets.
On average, 5 % of the European road network changes at any given time. Our map suppliers have hundreds of persons in their employment who drive through Europe and analyse satellite images to register and implement these changes. This process takes up a lot of time and is challenging from a logistics point of view. There are but a few map suppliers in the world that offer good and qualitative digital map information.
The digital map data market is growing quickly. Thousands of kilometres of roads are being added each year as well as the information regarding the 5% of roads that change. The coverage of the map data, however, is more than 99% in most countries in Western Europe. Exceptions are, of course, possible, but the digital map information that is used by TomTom is the best data that is available on the market.
Our maps have a version number and a date. The date refers to the moment all changes are to be implemented that have been found up to this moment.
Once the changes have been implemented, the map data is compressed by TomTom to ensure it fits on an SD map. This complex process involving millions of changes and the compression of the data takes up time, which means that the maps will always be a few months' old when purchased by consumers.
Thanks to the unique compression process of TomTom and the quality of the software in combination with the map data, TomTom can now supply all countries/regions in combination with the main European roads. This means that our customers can navigate on a street level in the purchased region or country and have the option of navigating to another city in Europe without changing maps.
As already mentioned, we greatly appreciate being informed about errors in our map data through our website. We send these notifications to our map suppliers. They will deal with these notifications. This will mean in many cases that the relevant location will have to be visited to verify the error on site. We attempt to provide our customers with the best possible information in this quickly growing market segment thus ensuring we meet the high standard that we have set for ourselves.
• Follow the steps given below to make us aware of map errors:
1. Go to our web page www.tomtom.com and log in using your e-mail address and password.
2. Click "Support" at the top of the window.
3. Next, click "Report Map Feedback" in My Account.
4. Fill in the data in the form and, next, click "Submit".
Now you will have reported the map error and we will ensure that an investigation is started.
With our latest version 7 maps, it has the Mapshare feature, where users can correct minor map errors, such as incorrect or missing street names, or streets that have been blocked, or that the traffic flow has changed. Obviously this relies on other users reporting this information to us.
If you have a version 7 map with the mapshare feature on your device, and the latest mapshare updates did not correct your issue, then you can correct this map error.
1. Tap onto map Corrections - Correct a Map Error
2. Select the option you need and make the map correction.
Many thanks for your feedback. Please do not hesitate in contacting us should you have more questions or suggestions.
With Best Regards
TomTom Customer Support Team
Customer (Tom59) 19/08/2008 03.14 PM
Sorry, but I cannot report this map error! I have never been to Brighton, so I won't know if there is an error or not.
Now that TomTom are aware of it, can you not report it on my behalf please?
Response (Brennan T. (UK)) 19/08/2008 03.16 PM
Dear Mr 59,
In order to report this challenge then our map provider requires details from your TomTom device. You can navigate to a locate in Brighton; however, you will not be able to navigate to the City Center.
Is there any other problems on or with your TomTom device?
With Best Regards
The TomTom Customer Support Team
Customer (Tom59) 20/08/2008 12.42 AM
Hello Brennan,
I believe that Tele-Atlas are owned by TomTom. You work for TomTom. You know where the error is. This link http://mapinsight.teleatlas.com/mapfeedback/index.php takes you to a Tele-Atlas error reporting page.
Can you put the correct location in it please as you already know where it is. I repeat, I have never been to Brighton ever in my life, so how am I supposed to find the error, especially when my TomTom tells me that there is no route available and leaves me with a blank screen? Maybe I could browse the route on my map...no, that won't work as I wasn't given a route. So I find a map of Brighton and just report any random one way street somewhere near the centre? No wonder people complain about TomTom customer service! If you apply a little logic and common sense, you will see how ridiculous your instructions are.
Sorry about the length of this one, but they really piggin' wind me up. _________________ TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613
TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286
TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248
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