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clarky1690 Occasional Visitor
Joined: Mar 21, 2007 Posts: 5
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Posted: Mon Jul 28, 2008 12:39 am Post subject: TomTom GO720 disk failure |
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Hi
I have a problem with my go720, i get the old red cirlce/white cross problem when i start it up, BUT the big problem is when i collect it to my pc or any pc to run the known fix, it tells me it sees both the internal disk and the SD slot in "my computer" but when i try and format the internal it tells me that "there is no disk in drive E", looks to me like the internal disk is FUBAR . Is this easy to replace or does anyone know a fix?
Thanks in advance
clarky1690 |
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GPS_fan Pocket GPS Moderator
Joined: Jan 04, 2007 Posts: 2789 Location: Hampshire, UK
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Posted: Mon Jul 28, 2008 1:52 am Post subject: |
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Out of interest, what happens when you try powering on your 720 without the SD card? _________________ Andy
PocketGPSWorld.com supports Help for Heroes - Read here |
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clarky1690 Occasional Visitor
Joined: Mar 21, 2007 Posts: 5
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Posted: Mon Jul 28, 2008 2:18 am Post subject: |
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Hi
ive never had an sd card in the unit
cheers
clark |
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clarky1690 Occasional Visitor
Joined: Mar 21, 2007 Posts: 5
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Posted: Mon Jul 28, 2008 2:25 am Post subject: |
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ive just tried an sd card in the unit, it doesnt read that either |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Mon Jul 28, 2008 1:52 pm Post subject: |
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It does indeed sound like the memory inside the unit has died, how old is the device as it will have a 12 month warranty from new? if it is outside of the warranty period do you have a full backup on the PC.
What you could do (assuming you have a backup) is purchase either a 2GB or 4GB SD card (or SDHC as these work) and copy your entire backup to the memory card, insert the card to the unit and power it up.
The device will boot from the SD card and function quite happily even with a messed up flash memory, I have done exactly this with my One XL as the Flash memory did a disappearing act that Paul Daniels would have been proud of! - Mike |
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clarky1690 Occasional Visitor
Joined: Mar 21, 2007 Posts: 5
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Posted: Mon Jul 28, 2008 2:15 pm Post subject: |
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Thanks for that! i did wander if it would boot and operate from sd card, excellent. not being very experienced in the satnav game i don't have a backup. so can i just add maps etc to the sd card from the sd card, or is there config files i require?
thanks
clark |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Mon Jul 28, 2008 2:48 pm Post subject: |
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I assume it is out of warranty then?
I have just posted a similar response to someone else in a similar position to yourself, but here goes.
1/ Purchase an SD card of the required capacity, 2GB if just UK, 4GB for Wesern Europe, make sure you get a card with a fast read/ write speed the Sandisk Exteme III cards are a safe bet.
2/ Go to Oldboy's web site by clicking Here and download the TomTom Go x20 V7,221 release.
Follow the instructions to install the files to your memory card.
3/ For the HelpMe files you can download them from Here
4/ For the PostCodes to work you can download the required data direct from TomTom by visiting This Page, again unzip the download and put the resultant “zip” folder in to the root directory of your storage card.
5/ If you need some voices they can be obtained free of charge from This Page, note you must be logged in to the TomTom web site to be able to click the download option adjacent to the voice. Unzip the download and place the two files into the “voices” folder in the root directory or your storage, if need be create the “voices” folder before putting the files in to it (note no”” are required).
6/ Next step is to update the software to the latest release using TomTom Home, and use Home to purchase/ download a map, if you don't intend European travel save yourself some cash and just purchase the UK & ROI map.
7/ For the Text To Speech voice files they can be installed to the device from the disk the device was supplied with or downloaded free using TomTom Home.
8/ At this point the device should be up and working, connect it to the PC and perform a full backup to the PC, I would also consider putting your backup on to a DVD just in case the PC dies at some future point.
I hope that helps - Mike |
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clarky1690 Occasional Visitor
Joined: Mar 21, 2007 Posts: 5
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Posted: Mon Jul 28, 2008 3:14 pm Post subject: |
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Mike, i can only thank you! yes its out of warranty by about 2 weeks! i'll give all that a go tonight, and let you know
many thanks again |
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Chatel Occasional Visitor
Joined: Mar 09, 2007 Posts: 3
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Posted: Mon Jul 28, 2008 3:40 pm Post subject: |
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Hi pcworld told me my 720 had a two year return to tomtom warranty
chas |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Mon Jul 28, 2008 3:49 pm Post subject: |
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Chatel wrote: | Hi pcworld told me my 720 had a two year return to tomtom warranty
chas |
Then they are stupid, the warranty conditions are contained within a folder on the device named "licences" look at the file names, the TomTom Go-x10 range had two year warranties.
"LW-1y-English2007_NO US CAN.DOC"
Para 2 wrote: | WHAT THIS WARRANTY COVERS
1) TomTom International B.V. (“TomTom”) warrants to you that the Hardware will be free from defects in workmanship and materials under normal use (“Defects”) for a period of one (1) year from the date that the Hardware was first purchased by you (“Warranty Period”). During the Warranty Period the Hardware will be repaired or replaced at TomTom’s choice (“Limited Warranty”) without charge to you for either parts or labour. This Limited Warranty covers the replacement of the Hardware only. If the Hardware is repaired after the Warranty Period has expired, the Warranty Period for the repair will expire six (6) months after the date of repair. |
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