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Strawbs
Occasional Visitor
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Joined: Dec 30, 2005
Posts: 54
Location: Hertfordshire
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 Posted: Thu Jun 26, 2008 10:27 pm Post subject: |
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| Beer_MonsterUK wrote: | ...
I guess i'll just have to keep badgering tomtom CS to honour their guarantee commitment. It shouldn't need 2 phone calls and 6 e-mails and 2 days without even a responce though.  |
it can take 48 hrs for a response, but even that will probably be to ask for the device number! mine took 5 days from submitting my details to getting my map upgrade and I spotted the e-mail asking for the device code within 1\2 hour of them asking.
moral: give them time, you'll get it eventually.
_________________
iPhone 12 Pro
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sven1
Regular Visitor
Joined: Jun 26, 2005
Posts: 131
Location: Norwich, U.K
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| Posted: Sun Jun 29, 2008 6:41 pm Post subject: |
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| YAWN!!!!! |
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sven1
Regular Visitor
Joined: Jun 26, 2005
Posts: 131
Location: Norwich, U.K
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| Posted: Mon Jun 30, 2008 3:09 pm Post subject: |
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phoned the t*ssers this morning. was promised maps by end of day. now get this!
Can you provide us with detailed information about your configuration, so that we can troubleshoot more effectively? Please connect your device to TomTom HOME, select Help / Configuration info (version 1) or System information (version 2). Copy and paste the information in reply to this.
With Best Regards
The TomTom Customer Support Team
why can't they just give me the maps! |
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Beer_MonsterUK
Occasional Visitor
Joined: May 23, 2007
Posts: 12
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| Posted: Tue Jul 01, 2008 3:25 pm Post subject: |
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well, after a week without any response, i finally got the e-mail from TomTom and they have added the Western Europe and North American v720 maps.
I don't think it should have taken over a week to get them, but fair play, they got there in the end.
Now i just have to leave my PC overnight to download the whopping 3.7Gb files........Damn VirginMedias traffic management.  |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Tue Jul 01, 2008 4:32 pm Post subject: |
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| Beer_MonsterUK wrote: | | Damn VirginMedias traffic management. |
Going off-topic... How do you KNOW when the traffic management kicks in? |
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Beer_MonsterUK
Occasional Visitor
Joined: May 23, 2007
Posts: 12
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| Posted: Tue Jul 01, 2008 5:51 pm Post subject: |
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http://www.theregister.co.uk/2008/05/29/virgin_media_daytime_restrictions/
Couldn't find the official statement on the Virgin media website, but i'm sure it's buried in there.
Essesntially, for me on the Large package, if i download more than 2.4Gb between 10am and 3pm i get throttled for 5 hours minimum capped at 1Mb ( as i haven't had the free upgrade to 10Mb), if i dare download more than 1.2Gb between 3pm and 9pm the same applies.
I'll start the download at 9pm, and hope tomtoms servers are up to giving me my full 4Mb. I really can't rely on downloading it overnight and hoping for the best it'll work 1st time tomorrow. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Wed Jul 02, 2008 2:27 am Post subject: |
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| Thanks... lots to read and digest! |
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