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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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 Posted: Tue Jun 17, 2008 3:58 pm Post subject: |
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| scubaalan wrote: | | Its a good idea Mike, but I've read the comment from bensonboo |
If you think its a good idea why not try it out and report back what it does, I have no issue with my 930, 720, One XL or One Third Edition running Navcore 8 so it is very difficult to come up with any other idea as to why your device is behaving this way - Mike |
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G4GVB
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Joined: Jan 04, 2006
Posts: 233
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| Posted: Tue Jun 17, 2008 4:27 pm Post subject: |
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I have just had a reply from TT.
Quote
Thank you for contacting TomTom Customer Support.
In this email you will find the solution for the error on your TomTom.
It is usually caused by the software application is missing or has become corrupted. It can be fixed easily with the following Instructions:-
If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/home
If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore Backup' in TomTom Home 2.x
After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the x.
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again.
With Best Regards
The TomTom Customer Support Team
[/code]
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GO 750 LIVE v9.430 - v8.753612 EU map
XL 350 MT v9.151 - v8.75366 US Map |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Tue Jun 17, 2008 4:45 pm Post subject: |
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That's a standard reply, and basically the same as any advice we give i.e. delete the system files and re-install.
In this case it will give you back v7 software. |
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G4GVB
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Joined: Jan 04, 2006
Posts: 233
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| Posted: Tue Jun 17, 2008 5:09 pm Post subject: |
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I thought it would put back v7 so I sent a followup email to TT to ask just that. I have now got a reply and they say 8.010 will be re-installed !!!!!
My head hurts
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GO 750 LIVE v9.430 - v8.753612 EU map
XL 350 MT v9.151 - v8.75366 US Map |
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Tue Jun 17, 2008 5:12 pm Post subject: |
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Welcome to the wonderful world of TomTom's customer support 
IF you had downloaded v8 via Home, then the files would still be cached on your PC, (unless they told you to delete them in order to force a new download!)
But as you downloaded manually, it will either find a previous v7 version on the PC or download v7.481 afresh.
Last edited by Andy_P on Tue Jun 17, 2008 5:47 pm; edited 2 times in total |
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G4GVB
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Joined: Jan 04, 2006
Posts: 233
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| Posted: Tue Jun 17, 2008 5:32 pm Post subject: |
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I do have a copy of v8 so I could do a manual download, but I dont think thats going to do any good as I have already replaced all the system files (data data_li system ttsystem and libaec) with a fresh set, ie not the original files I first downloaded.
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XL 350 MT v9.151 - v8.75366 US Map |
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bensonboo
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Joined: Feb 18, 2008
Posts: 65
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| Posted: Tue Jun 17, 2008 7:12 pm Post subject: |
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Just out of interest, I did everything Tomtom suggested and......
No difference, still get two help me categories greyed out after viewing them. It did put 8.010 back on it. |
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G4GVB
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Posts: 233
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| Posted: Tue Jun 17, 2008 8:16 pm Post subject: |
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bensonboo - What TT do you have?
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bensonboo
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Joined: Feb 18, 2008
Posts: 65
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| Posted: Tue Jun 17, 2008 8:33 pm Post subject: |
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| A One XL. |
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G4GVB
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Posts: 233
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| Posted: Tue Jun 17, 2008 8:50 pm Post subject: |
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Thats why yours updated, v8.010 is current for the ONE the 720's are still on v7.481
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G4GVB
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Posts: 233
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| Posted: Thu Jun 19, 2008 6:11 pm Post subject: |
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I have now done a fresh download from HOME, first deleting all files from the root then connecting to HOME where it first loaded v7.481 then v8.010
I still have the problem.....
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