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super_claret
Occasional Visitor
Joined: Apr 15, 2008
Posts: 26
Location: UK
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 Posted: Sat Jun 07, 2008 9:14 pm Post subject: No reply from SatMap |
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Just wondered if anyone has had any communication problems with SatMap.
I emailed them over a week ago and have had no reply to a major concern I have with my unit freezing. Personally, I am less than happy with the whole situation, my unit simply does not work properly! I have to disconnect the battery once, twice maybe three times during a walk!
I find it very difficult to telephone during the day as my boss does not like employees making personal calls, therefore, I have no alternative but to use the email service on the SatMap website.
I wonder where I stand with asking for a full refund?
Mark |
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robs1972
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Joined: Mar 19, 2007
Posts: 310
Location: Plymouth
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| Posted: Sat Jun 07, 2008 10:16 pm Post subject: Re: No reply from SatMap |
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| super_claret wrote: | | ! I have to disconnect the battery once, twice maybe three times during a walk! |
How long is your walk?
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I like mapping, I like mapping, I like mapping and I like to map! |
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paul1q2w3e4r
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Joined: Mar 30, 2007
Posts: 22
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| Posted: Sat Jun 07, 2008 10:36 pm Post subject: |
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I emailed them about two weeks ago and still not had a reply!
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sat Jun 07, 2008 10:53 pm Post subject: |
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Have you tried calling, if it's an important issue that would seem to be the best route?
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Darren Griffin |
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super_claret
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Joined: Apr 15, 2008
Posts: 26
Location: UK
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| Posted: Sun Jun 08, 2008 9:31 am Post subject: |
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robs1972 - Usually between 8 & 12 miles.
Darren- As I pointed out in my original post, it's very difficult for me to phone during office ours, so email is my only option. When I first bought the unit, I emailed with a question and they answered within 24 hours. I personally believe that they don't have a solution to this problem at the moment.
Incidentally, when I emailed the shop where I bought the unit and explained the problem, he said that he would forward my comments to SatMap but I should expect the occasional crash due to it being a Microsoft operating system!!!!!!!!
Mark |
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sun Jun 08, 2008 9:51 am Post subject: |
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What firmware version are you running?
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Darren Griffin |
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robs1972
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Joined: Mar 19, 2007
Posts: 310
Location: Plymouth
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| Posted: Sun Jun 08, 2008 9:57 am Post subject: |
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| super_claret wrote: | robs1972 - Usually between 8 & 12 miles.
Incidentally, when I emailed the shop where I bought the unit and explained the problem, he said that he would forward my comments to SatMap but I should expect the occasional crash due to it being a Microsoft operating system!!!!!!!!
Mark |
Well you're not alone, mine does that after 3-4 hours use...and then again a couple of hours later....it's being doing that since October. I'm using a half GB mapcard and believe that is the problem rather than too many routes loaded etc. Satmap are addressing it so sit tight.
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super_claret
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Joined: Apr 15, 2008
Posts: 26
Location: UK
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| Posted: Wed Jun 11, 2008 8:12 pm Post subject: |
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Just received an email from SatMap saying that they are aware of the problems and have a beta version of the upgraded software available if I contact them. I think i'll wait until it has been tested fully before I install.
Cheers
Mark |
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philpugh
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Joined: Dec 28, 2005
Posts: 2003
Location: Antrobus, Cheshire
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| Posted: Thu Jun 12, 2008 11:04 am Post subject: |
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| super_claret wrote: | Just received an email from SatMap saying that they are aware of the problems and have a beta version of the upgraded software available if I contact them. I think i'll wait until it has been tested fully before I install.
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FWIW
I had a lot of problems with an early version of Anquet 6 on my PDA. I was offered and took early beta releases. I found that I had very good access to and responses from the development staff (via email) during this process - which eventually produced a good working version.
I would seriously consider accepting their offer. No s/w nowadays is 'fully tested' - they can't reproduce every possible situation. (E.g. I was walking on High Street and I pressed this then did that and the display isn't right... sort of thing) At least they have control over the hardware so you should be fairly well covered that it isn't going to 'break' your system.
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