"Latest Map Guarantee" not working?

imodude · Occasional Visitor Joined: May 25, 2008 Posts: 3

Newbie question...

I have a new 920. It has 710 maps and I'm currently trying to get TomTom support to give me the latest (proof of purchase/serial number etc).

Can someone tell me if it's possible to download the newer maps onto the SD card and so have both versions installed at once? This seems prudent in case there are issues with the newer version, assuming I eventually get it.

DennisN · Posted: Wed May 28, 2008 4:54 pm Post subject:

Assuming you eventually get "IT" should be "THEM" - you have THREE maps - Guam, North America and Western & Central Europe, of which NA and W&CE need to be updated. You may find it hard work to persuade TomTom to give you both, so be VERY insistent. Others have succeeded before you.

Yes, you can have different versions on SD card and internal memory. To have them all on a card, you'll need (minimum) a 4GB SD card. Have the card inserted when you connect to Home to do the downloads and when you connect, select the external memory card when it asks you, then the downloads will go onto the card.

Age old question - have you done a backup using Windows Explorer yet?

Update on my saga! They now want my serial number. And each time I reply, it's another two days before they get back to me. Evil or Very Mad

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Oldboy · Posted: Wed May 28, 2008 6:33 pm Post subject:

imodude · Occasional Visitor Joined: May 25, 2008 Posts: 3

mikealder · Posted: Fri May 30, 2008 6:48 pm Post subject:

SDHC will work fine in your unit but there is little point in going above 4GB at the moment as the device cannot write to the higher memory addresses on the card.
I use an 8GB SDHC in my devices which is fine for music but not much use for maps, the reason being the device trys to write to the map folder (MapSttings.cfg file) and cannot do this with an 8GB or larger card - 4GB SDHC are fine though.
If all you want is read access i.e. music the larger cards are fine, if your SDHC card is for maps stick to 4GB - Mike

DennisN · Posted: Fri May 30, 2008 7:22 pm Post subject:

I had a long day out yesterday, so I only managed to see the message from TT support

Anita · Posted: Fri May 30, 2008 8:18 pm Post subject:

Tom59 · Posted: Fri May 30, 2008 9:18 pm Post subject:

I finally got my map upgrade today, after about three weeks of jumping through hoops.
Firstly the LMG server was broken.
Then, I sent them a copy of my receipt and my device serial number.
Then the LMG server was broken.
Then I was escalated.
Then the LMG server was broken.
Then I sent them screenshots of my error message, my map info and my device ID.
Today the map is available to download, but do not look in the Use Latest Map bit, 'cos it's not there!
If you do a normal Update using home, that is where it should / could be. Smile

_________________
TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286

TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248

DennisN · Posted: Fri May 30, 2008 10:41 pm Post subject:

Anita · Posted: Fri May 30, 2008 11:14 pm Post subject:

Sorry, Dennis, I was getting confused. Embarassed

I'd forgotten you've got a ONE.

I always think of you as being a top quality man, I'm not used to you being cheap!
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

forky · Posted: Sat May 31, 2008 9:09 am Post subject:

I received my TT730T last wednesday and after backing up everything in 6 different places (DVD,SDHC,Home,Mem Stick etc)I went for the latest update for map and it gave it to me straight away.
Maybe I was just lucky. Very Happy

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Garmin Nuvi 2699lmt

Samsung Galaxy S9 (o2) contract

mrjbluedog · Occasional Visitor Joined: Jun 22, 2007 Posts: 7

Having waited over a week for tt support to provide the latest map for my new 720 I've found this forum which shows I'll be having problems getting them to keep their end of the guarantee.

Maybe Drivesmart wasn't the only con with good technology Very Happy

.

shadamehr · Banned Joined: Apr 25, 2006 Posts: 507

CAN ANYONE CLARIFY THE POSITION FOR x30 / v8.xx USERS PLEASE?

That is to say, our devices come with 800.1762 map

BUT, as I follow all this, the map the 730 comes ready supplied with is now named "Western AND CENTRAL Europe".

For the older 720, it was just plain "Western Europe".

To confound this, it seems that for PURCHASE options, you can now buy an updated v8 map, but so far, only of "Eastern Europe", or of "Western Europe".

I cannot see any option of a "Western AND CENTRAL Europe" update map available for purchase, for x30 users, so thus no option for an LMG upgrade or account accreditation one either, if there is NO Map to actually be given.

So in anticipation of either using my LMG once TT add my new device to my account, or if that's down and I need to go down the Email and proof of purchase route, what exactly am I aiming for here...

What are new 730 users actually getting now, under LMG, or "Added to account" crediting...?

Or is there no current map to actually update to, in a single map sense.

God, how confused have Tom Tom got me with all of this name convention changing all of a sudden etc.

forky · Posted: Sat May 31, 2008 5:44 pm Post subject:

When I fired up my X30 for first time I had

Maps; Western and Central Europe v800.1762

Using Home and LMG I now have

Maps; Western and Central Europe v805.1801

There was no paperwork in the box with refernce to LMG, only a page in the booklet telling you how to update within 30 days
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Samsung Galaxy S9 (o2) contract

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