TT1, VERSION 3

karena · Occasional Visitor Joined: May 24, 2008 Posts: 3

Just bought and used twice. Today just grey screen nothing happened so it has been on charge all day (!) and light is on, and tried to reset but nothing has happened. Is it dead? Any one with the same problem, this is just the basic UK tt1, version 3. Embarassed

tanda · Posted: Sat May 24, 2008 9:25 pm Post subject:

Press the re-set button in, and keep it in for 30 seconds, and let us know if it worked. Did you back up the TomTom, if so with what TomTom HOME, or Windows Explorer?
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Audi A3 Sline sat nav

karena · Occasional Visitor Joined: May 24, 2008 Posts: 3

Just tried the reset button again and nothing. Crying or Very sad

I think used tom tom home. Thank you for your help.

46jimbo · Regular Visitor Joined: Apr 24, 2005 Posts: 185

You can try to restore your backup using Home.

Daggers · Posted: Sun May 25, 2008 9:19 am Post subject:

Have you removed your device from the PC without using the TomTom Home "Disconnect from PC" option (or Safely Remove Device in Windows)? If so, you may have corrupted some of the files on the device.

As already suggested, restoring from the backup would be your next angle of attack.

When you do get it working again, immediately make a backup using Windows Explorer, rather than TomTom Home. The Explorer method has better reliability than Home!

tanda · Posted: Sun May 25, 2008 10:16 am Post subject:

Look here on how to backup using windows explorer, Number 1, plus other usefull "How to's".

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=50045

If you have only just bought it, I would take it back, and exchange it for another one, then, do a windows explorer backup of it. Can you see the TomTom on your computer, does it show up as an external drive, and can you see the contemnts of the drive? But like I said, If you have only just bought it, why mess with it, just take it back.
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Audi A3 Sline sat nav

Darren · Posted: Sun May 25, 2008 10:29 am Post subject:

If you connect it your PC/Mac, can you see it via Explorer? If yes then we can try a few things, if not it's broke and best advice would be to take it back to the retailer.
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Darren Griffin

karena · Occasional Visitor Joined: May 24, 2008 Posts: 3

yes, it has been connected to my pc for 24 hours now and absolutely nothing. i bought it from amazon so may be they will replace it? Has any one had problems with this model recently? Many thanks!

h5djr · Posted: Sun May 25, 2008 1:22 pm Post subject:

I purchased a new TomTom ONE v3 Europe about a week ago and it all seems to be working as it should. I've done a couple of backups, added some POIs and changed some menus and the splash screen as it still works!!!
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Dave R (h5djr)

TomTom XL + Audi A3 (with navigation)

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