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Posted: Wed May 21, 2008 10:18 pm Post subject: 520T freezing up on splash screen
First post due to many years of great forum help. Now unfortunately I require a little help!
Just decided to download UK & Ire map 720 as a treat using TTHome latest version.
Took a few minutes, completed the job, but now my 520T is freezing on the splash screen, tried reset a number of times - no good. Waited ten minutes. Using flash memory only.
Have all the latest versions speed cams & voices etc.
Backed up as always.
Suggestions welcome as to the best way to make good and working again!
Joined: Dec 08, 2004 Posts: 10644 Location: Suffolk, UK
Posted: Thu May 22, 2008 6:38 am Post subject:
This is the advice that TT give. You will need to make sure that you have the latest version of HOME.
Quote:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again.
Basically you are restoring the System Files in the Root of the memory. _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1145
The majority of problems related to corrupted downloads occurs because the correct disconnect device procedure has not been followed .
I always now when disconnecting the tomtom click disconnect device then wait until the GPS asks do you wish to connect to the computer again and then touch the screen to say no I turn off and remove
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