All Frozen Up - Help Please.....

AshTwoPointZero · Occasional Visitor Joined: Mar 16, 2008 Posts: 4

My problem sounds slightly different. My unit didn't freeze UNTIL I pressed a button from the GPS Status screen. I would acquire and hold a lock quite happily without freezing. Press a button (only the "Page" and "Lock to GPS" are available - both taking you to the same screen) and then the unit would freeze. Bypass that by inserting an SD Card and selecting View Map and entering Planning Mode would work fine until I pressed the "Lock to GPS" button.

robs1972 · Posted: Sun Mar 16, 2008 10:13 pm Post subject:

Well then the same questions to you then, Ash.
_________________
I like mapping, I like mapping, I like mapping and I like to map!

sjdwheeler · Posted: Tue Mar 18, 2008 11:55 am Post subject: Freezing SatMap

Hi, I too bought an Active 10 at the Outdoor Show and it has frozen on me. I am not sure if your problems are the same as mine but I worked out that it would freeze whenever I pressed data box overlay while 'roaming' (not following a route). Anyway, customer services have recognised a problem with coding and are sending out a fix.

The device itself seems fantastic anyway. I'm a Mac user so can't use Memory-Maps but I am a map addict! This gadget fits the bill perfectly and so I bought a whole bundle of accessories.

Sat Map are still a relatively new company so will no doubt look after their customers!

a10user · Occasional Visitor Joined: Feb 08, 2008 Posts: 22

fatchef · Occasional Visitor Joined: Mar 16, 2008 Posts: 19

Hi All, apologise for taking so long to get back with an update! Anyway, I went to their HQ (Mon 17 Mar) and stormed in with my frozen active 10 that was only hours old.

Richard explained that they had an issue with 1 line of programming (out of the new 30 thousands + lines) in ver 1.15 – the error would make the system freeze if “location” was chosen as the display for any of the data boxes (the 2 or 4 Data Box Layout that the user has the option of changing)! Obviously I’d changed one of these whilst playing around. They had the fix there already (hot from the programmers that morning) so I got it updated there & then (ver 1.16). He added that they found out late on Sunday at the outdoor show, he was obviously gutted after doing all the updates and new sales at the show – “…..run before you can walk….. springs to mind!

All seems to be fine now apart from I’m finding satsync to be a little “hit or miss” – It always says file added blar blar… but doesn’t always show on the unit…?

Jason

mikealder · Posted: Thu Mar 27, 2008 9:50 pm Post subject:

Thanks for posting this information as I was wondering what the issue was that prompted the v1,16 release, that said, other than messing around "learning" the device I cannot really see much use for a data box showing current position when it is clearly shown on the map! - and lat/ long data is only a few button presses to access anyway - at least your device is sorted out though that is the main thing - Mike

fatchef · Occasional Visitor Joined: Mar 16, 2008 Posts: 19

PreshawPete · Occasional Visitor Joined: May 24, 2008 Posts: 4

I'm a new user and quite impressed so far but am repeatedly bothered by the system freezing and having to reboot. It's often an hour or more into a trip. Very irritating!
Any ideas?

robs1972 · Posted: Sat May 24, 2008 8:56 pm Post subject: Re: System Locking mid-route

super_claret · Posted: Sun May 25, 2008 8:07 pm Post subject:

After using my SatMap many times without problems I've suddenly started having 'freezing' issues.

I charged my lipol overnight, it was showing full charge in the morning, I achieved sat lock as I put my boots on, then, when I changed to the routes menu, it froze. I took the battery out and re-started the unit, went through the same procedure, activated the route and set off on my 19 mile route. 3 miles into the route, I woke the unit up and it was frozen again. I took the battery out and re-activated the route, re-set the trip log and off I went again, this time I completed the route without any further problems.

I'm really disappointed about having spent all that money on a unit that doesn't work properly and any confidence I had in the unit, prior to the freezing issues, has disappeared. A shame really, as the unit promises a lot.

Cheers

Mark

LostMike · Posted: Mon May 26, 2008 4:20 pm Post subject:

Its my understanding that the new software upgrade (that some have already received) and we all should get in a few weeks is supposed to solve this problem. You might like to ring SatMap and see if they think it will solve yours.

Or you can try deleting any unnecessary routes stored on your A10. I found that as a accrued routes on my machine it began to slow and lock. Having tidied it up things now seem fine.

Hope that helps
_________________
LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525

super_claret · Posted: Mon May 26, 2008 6:56 pm Post subject:

LostMike

I only have 2 routes on the internal memory!

I wondered if it might be the length of the route that may be the problem. Would it make a difference if I copied my route to the SD card rather than the internal memory?

It's annoying and spoiling what would otherwise be an excellent product.

Thanks

Mark

LostMike · Posted: Mon May 26, 2008 8:44 pm Post subject:

super_claret said

super_claret · Posted: Sun Jun 01, 2008 12:34 pm Post subject:

Mine is freezing regularly now, whether it be out following a route or messing
with the unit in the house. I was scrolling through the 1:50000 North of England mapping to find a location this morning when the unit locked up on me. This is becoming very frustrating to the point of wanting to return the unit for a refund. I've emailed SatMap about it and will wait for their reply, but I am very disappointed, as this is a fantastic bit of kit when it's working OK.

Cheers

Mark

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