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lenhart Occasional Visitor
Joined: Aug 16, 2005 Posts: 34
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Posted: Sun Mar 16, 2008 5:58 pm Post subject: Payement Problem Pocket GPS World |
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Hi
I have tried to download speed cameras recently and was unable to as my account shows I am not currently subscribed I made a Paypal payement on the 13/11/07 through paypal and it was taken out of my bank account on the 16/11/07.
Can you advise me on the problem this is the 1st time I have tried to access speed camara datbase due to busy schedule.
Await your response.
Len Hartley |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Sun Mar 16, 2008 6:21 pm Post subject: |
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Hi Len,
Can you email subscriptionsATpocketgpsworld.com with the PayPal Transaction ID and your user-name?
We can investigate and resolve for you very quickly. _________________ Darren Griffin |
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Oldboy Pocket GPS Moderator
Joined: Dec 08, 2004 Posts: 10642 Location: Suffolk, UK
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Posted: Sun Mar 16, 2008 6:22 pm Post subject: |
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If you send an email to subscriptions[AT]pocketgpsworld.com with your details; Nickname, site registered email address, etc. you'll get a better response.
Are you using the same email address that you used in November? _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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rover220 Regular Visitor
Joined: Jul 18, 2006 Posts: 63
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Posted: Sun Mar 16, 2008 6:26 pm Post subject: |
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sounds like you you used an e-cheque, can take upto 10days to sort itself. |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Sun Mar 16, 2008 6:27 pm Post subject: |
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rover220 wrote: | sounds like you you used an e-cheque, can take upto 10days to sort itself. |
As Len paid in November 2007 I think we can exclude echeque clearance delays as an issue! _________________ Darren Griffin |
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lenhart Occasional Visitor
Joined: Aug 16, 2005 Posts: 34
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Posted: Sun Mar 16, 2008 7:53 pm Post subject: Subscription Query |
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Hi Guys
many thanks for your quick responses and support. I have emailed to the above email address with the relevant Transaction ID for paypal along with user name.
Hope this resolves problem.
Thanks again Len |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Sun Mar 16, 2008 8:06 pm Post subject: |
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Resolved. Although our subscription system is automated and in the vast majority of cases activation is instant, on occasion internet glitches result in our servers not receiving the activation code from PayPal. When this occurs the payment is left in limbo as has happened here.
I have now verified your payment and manually activated your subscription, please accept our apologies for the delay on this occasion.
Your annual subscription will commence from todays date so you have not lost any time owing to this issue. _________________ Darren Griffin |
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lenhart Occasional Visitor
Joined: Aug 16, 2005 Posts: 34
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Posted: Sun Mar 16, 2008 9:50 pm Post subject: Subscription Pocket GPS |
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Hi Darren,
Thanks for solving problem and quick response.
Best Regards Len |
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Posted: Today Post subject: Pocket GPS Advertising |
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We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
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