Don't expect to get help from TomTom if A2DP doesn't work.

[PicklesDad]

Following my previous post:

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=64043&highlight=

I decided to contact TomTom support since my car Stereo works fine with 2 mobile phones using AD2P and all the indicators are it is a TomTom problem. This was the response:

[LesP2008]

Yet another tale of woe as far as TomTom are concerned.
I cannot understand how a company with such a poor customer service history and a company that constantly flouts the trade description act keep on getting away with it.
Some of their products judging by TomToms description are clearly not fit for purpose of sale.
How many people, me for one, bought a 910 for the TMC function?.
Why did i bother? the new model is now out and still it isn't any good although owners can get to see an antenna!!.
As a navigation aid TomTom is most probably the leader as for all the gadgets and gimmicks how many actually work without grief.
A challenge to TomTom, if you feel you are the daddies, then open an office and plant here where we can actually get to rip the sh*t out of you and hold you accountable.
Whilst you hide in your edam fort we can't get to you no matter how many EU laws say otherwise.Keep on hiding behind your front line, the thing you call customer support.
It is a fact Brussels and the UK are not exactly bosom buddies eh.

[andy-c1]

because it is the best around ( well in my book anyway) until something better comes along then TT will have major problems
_________________
TomTom 5001

[PicklesDad]

I bought this model for the TMC. It didn't work as supplied, but at least I could mod it to an external aerial and get it to work. The A2DP code is part of the firmware so there's not much I can do on a 720 to fix it. So I have to rely on TomTom, but they aren't willing to help.

I'm just wondering what consumer rights would think if you bought a computer and a screen, both supporting the right standards, but they didn't work together. Then only to be told by the computer manufacturer they don't support their computers working with computer monitors.

Yes I love the device, but I've found it severely lacking in the area of bluetooth audio, TMC, speed limits and out of date mapping.

but it does do nice swively things when you turn corners.

PD

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