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mark1968
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Joined: Mar 01, 2004
Posts: 290
Location: Northampton
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 Posted: Sun Feb 03, 2008 8:38 pm Post subject: alk.copilot.updater stopped working error |
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Since reinstalling windows after an hard drive issue I am getting the above error when starting Central V7.
I contacted copilot support who have been very helpfuly including sending out a replacement CD and the following instructions.
| Quote: | Click START
- Click SETTINGS
- Click CONTROL PANEL
- Click ADD or REMOVE PROGRAMS
- SELECT COPILOT
- SELECT REMOVE on COPILOT INSTALLATION WINDOW and TAP NEXT
- DOUBLE CLICK MY COMPUTER
- SELECT LOCAL DISK C: (Drive C)
- DOUBLE CLICK PROGRAM FILES
- LOCATE COPILOT folder and DELETE
- DOUBLE CLICK MY COMPUTER
- SELECT LOCAL DISK C: (Drive C)
- DOUBLE CLICK the WINDOWS folder
- List ALL FILES and folders
- LOCATE "CPL7" file and DELETE
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Having deleted using the above process and reinstalled I have noticed that I do not have the CPL7 file located on my pc or a laptop which is getting the same error code. Has any one else had this issue also could someone please email me their CPL7 file so I could see if this resolves my problems.
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alix776
Pocket GPS Moderator
Joined: 03/05/2003 14:45:49
Posts: 3999
Location: leyland lancs ENGLAND
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| Posted: Sun Feb 03, 2008 8:46 pm Post subject: |
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what orperating system are you using xp or vista and what error code are you getting
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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mark1968
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Location: Northampton
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| Posted: Sun Feb 03, 2008 9:08 pm Post subject: |
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Using Vista 32 bit and getting error "alk.copilot.updater stopped working". Have also tried on XP and getting same error
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alix776
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Joined: 03/05/2003 14:45:49
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Location: leyland lancs ENGLAND
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| Posted: Sun Feb 03, 2008 11:33 pm Post subject: |
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i have to reinstall cp central on my vista machine next week end so ill have a look if i have any problems and let you know
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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nivek22
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Joined: Mar 09, 2006
Posts: 194
Location: Barnsley, South Yorkshire.
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| Posted: Mon Feb 04, 2008 9:23 am Post subject: |
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I've searched my C drive (XP Home) and don't have a folder named CPL7
It could be that it's only created when you create a trip?
Either way, my setup is working OK without this folder so your problem is probably not related to it. |
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Tim Buxton
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Joined: 14/09/2002 20:56:18
Posts: 5231
Location: Surrey, United Kingdom
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| Posted: Thu Feb 07, 2008 9:46 am Post subject: |
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| mark1968 wrote: | | Using Vista 32 bit and getting error "alk.copilot.updater stopped working". Have also tried on XP and getting same error |
I spoke to a source at ALK this morning. They are aware that this issue affects some installations and are working on a fix. Unfortunately, there is no timescale except "when it is ready".
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Tim |
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Schouten
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Joined: May 16, 2005
Posts: 86
Location: United Kingdom
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| Posted: Thu Feb 07, 2008 9:53 am Post subject: |
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I had problems with the Central install (XP) and ALK sent me a new DVD.
It installed Ok but I get the "alk.copilot updater encountered a fault and needs to close etc etc" message when I start Central. I can ignore it and use the application though - is this same message you are getting?
I've done a full clean install, including a registry clean but makes no difference. |
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Tim Buxton
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Joined: 14/09/2002 20:56:18
Posts: 5231
Location: Surrey, United Kingdom
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| Posted: Thu Feb 07, 2008 10:01 am Post subject: |
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| Eltel wrote: | I had problems with the Central install (XP) and ALK sent me a new DVD.
It installed Ok but I get the "alk.copilot updater encountered a fault and needs to close etc etc" message when I start Central. I can ignore it and use the application though - is this same message you are getting?
I've done a full clean install, including a registry clean but makes no difference. |
You can still use Central but it won't find any updates, is how I understand it.
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Schouten
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Joined: May 16, 2005
Posts: 86
Location: United Kingdom
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| Posted: Thu Feb 07, 2008 10:07 am Post subject: |
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@Tim - thanks for your reply
Are you saying this is a known problem then or how it will "work" for me until I get a fix from ALK?
Cheers
Terry |
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Tim Buxton
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Joined: 14/09/2002 20:56:18
Posts: 5231
Location: Surrey, United Kingdom
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| Posted: Thu Feb 07, 2008 10:17 am Post subject: |
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| Eltel wrote: | @Tim - thanks for your reply
Are you saying this is a known problem then or how it will "work" for me until I get a fix from ALK?
Cheers
Terry |
ALK know it is a problem; they are working on a fix. Your Central will still work, in that you can make maps, transfer them to the device, change voices, etc., but you will not get updates over the 'net. For instance, what version of Central do you have? There are updates to the version supplied on the DVD. I have 0.5.101.0, for instance.
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Schouten
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Joined: May 16, 2005
Posts: 86
Location: United Kingdom
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| Posted: Thu Feb 07, 2008 10:30 am Post subject: |
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@ Tim
Thanks for the info - not sure which version I have as not at home to check but will look later.
Terry |
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Schouten
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Joined: May 16, 2005
Posts: 86
Location: United Kingdom
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| Posted: Thu Feb 07, 2008 8:31 pm Post subject: |
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@Tim - I'm on 0.5.52.4
Terry |
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PhilB
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Joined: Nov 26, 2004
Posts: 83
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| Posted: Sat Feb 23, 2008 11:41 am Post subject: |
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| Just installed a patch from ALK to resolve this. |
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reteb
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Joined: Mar 25, 2006
Posts: 40
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| Posted: Sat Feb 23, 2008 6:56 pm Post subject: |
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| PhilB wrote: | | Just installed a patch from ALK to resolve this. |
Is the patch available from their website?
Or did they email it to you? |
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mark1968
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Joined: Mar 01, 2004
Posts: 290
Location: Northampton
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| Posted: Fri Feb 29, 2008 9:50 pm Post subject: |
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I have received an email from copilot today containing a patch for the desktop software, and can confirm that this has resolved the isue on my Vista machine.
The like to the download is
http://205.246.138.23/Download/TMobilePatch/Central_v0.5.52.4_patch.zip
Extract the files in the zip folder to a new directory and then copy them to C:\program files\copioot\central
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