Navigator 3 Places Not In Database

chris_de_wet

Can I kick this off with:

Disley, Cheshire

Buxton, Derbyshire

Knutsford, Cheshire

typhoon29 · Posted: Thu Apr 22, 2004 1:13 pm Post subject:

I'm a Destinator3 user, I was thinking of get TomTom3 but If these town and there associated roads are miss.. Think I'll stick with what I've got Thumbs Up

trafcam · Regular Visitor Joined: 30/10/2002 11:57:49 Posts: 155

DavidW · Posted: Thu Apr 22, 2004 2:23 pm Post subject:

Assuming Navigator 3 is similar to Navigator 2, almost certainly what's missing is the entries for these places in the database rather than the places themselves in the mapping data. This problem is usually down to deficiencies in TeleAtlas mapping data, and such problems are almost invariably shared with other applications that use the same TeleAtlas data.

To the original poster - try looking for the streets you want under the names of neighbouring towns, or under the name of the local council. This often worked with Navigator 2. Unfortunately I don't yet have a copy of Navigator 3 to be able to test your entries myself.

In Navigator 2, Buxton is in the database as Buxton (High Peak), which suggests that High Peak should also work instead of a town name. This is the area covered by High Peak Borough Council.

Knutsford is in as Knutsford (Macclesfield) - it is in the Macclesfield Borough Council area. This suggests Macclesfield might work instead of a town name to find roads in Knutsford - though Macclesfield is, itself, in the database as a town.

Disley isn't in - neighbouring New Mills is, though. Both are in the Macclesfield Borough Council area. I just tried a few roads in Disley, and found them perfectly when I'd selected Macclesfield as the town. Indeed, you should find them with any town that's listed as (Macclesfield) selected - they certainly worked out OK with New Mills selected as the town.

The behaviour of Navigator 3 may be different - as I said, I haven't got a copy yet, so I can't be certain. However, Navigator 2's database works more around administrative areas than actual towns. If Navigator 3's database is similar to Navigator 2's, do not expect the identifier in brackets after the place name to be that of the county - it will more likely be the name of the local borough, district or unitary council.

David

trafcam · Regular Visitor Joined: 30/10/2002 11:57:49 Posts: 155

Yes, you're right - if I choose 'Macclesfield' as the town, I can then create a route to King Street, WA16 6 - which is in Knutsford.

chris_de_wet · Posted: Thu Apr 22, 2004 3:23 pm Post subject:

Disley and Knutsford just do not appear in the database at all.

Buxton does appear - but only one variant: Buxton (Norfolk)

Is the database derived by TT themselves from data supplied by TeleAtlas, or does the fault lie with TeleAtlas themselves?

In the latter case I guess the problem should be logged with TeleAtlas.

Tim Buxton · Posted: Thu Apr 22, 2004 3:50 pm Post subject:

In Navman SmartST PRO, typing in

Disl returns Disley, Cheshire, England.
Knu returns Knutsford, Cheshire, England and

Buxto returns a choice of

Buxton with Lammas, Norfolk, England.
Buxton, Derbyshire, England.
Buxton, Norfolk, England.

The two in Norfolk point to almost the same place as each other. The fact that these places appear in Navman's (TeleAtlas supplied) data suggests that it is a Tomtom issue.
_________________
Tim

DavidW · Posted: Thu Apr 22, 2004 6:43 pm Post subject:

Thanks, Tim - assuming you're talking about SmartST Pro version 2 (version 1, of course, is NAVTEQ data), then it's TomTom's fault rather than TeleAtlas'.

David

Tim Buxton · Posted: Thu Apr 22, 2004 6:59 pm Post subject:

David,

Yes, it is V2.
_________________
Tim

chris_de_wet · Posted: Fri Apr 23, 2004 10:49 am Post subject:

I visited Disley, Cheshire, last evening and tried to find 12 Royal Road.

I didn't know the postcode so that was all the information available.

This exercise defeated TT3 totally!

Thankfully I use a Garmin eMap as my GPS device.

This found the street first go!

How is it that Garmin can get this right but TT can't?

deesoft · Posted: Wed Apr 28, 2004 1:39 pm Post subject: TT3 Mising Places

More missing places
Whitby (Yorkshire), Altrincham and Sale (Cheshire)
Also missing is M62 J8 whihc was opened 17 months ago

I Emailed TomTom

Yhis is their reply
Why are the towns of Whitby (Yorkshire), Altincham and Sale (Both Cheshire) m...

Discussion Thread
Response 28/04/2004 08:55 AM
Dear Mr Eden,

Try searching by county eg Yorkshire then put in the street address , or try a postcode search.

As in any map paper or electronic errors can occur.
Our map data is supplied by Teleatlas and I have enclosed a URL where if you wish you can
advise of them of the error(s)

http://www.teleatlas.com/template_feedback.jsp?ctype=support_feedback_pda&contentpage=EnterPDARequest.jsp

Unfortunately we are unable to correct existing maps errors.

With best regards,

The TomTom Customer Support Team

The interesting thing is that Teleatlas do not have an entry for Navigator 3 on their complaint form!!!!

David

tom9851 · Posted: Wed Apr 28, 2004 3:10 pm Post subject:

deesoft, I live a few miles from J8/M62 and was interested to see if it was included in TTN3 maps - well it is! When I first looked it doesn't appear to be on the map but when you zoom in you will see that in fact it is there. I put in a dummy destination from my house and true enough it routes me via the new J8. With TTN2 it always routed me via J9.

icsys · Posted: Wed Apr 28, 2004 5:31 pm Post subject:

Nomad · Occasional Visitor Joined: 20/04/2003 16:10:44 Posts: 27

The post codes are some 2 years out of date. Changes in the LU area made over 2 years ago are not reflected in the database.

Nomad

deesoft · Posted: Thu Apr 29, 2004 1:16 pm Post subject: Missing Places

tom9851

I must have had a 'rush of blood to the head' I have found J8 thanks

David (deesoft)

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