Map Download Failed

iandrews · Occasional Visitor Joined: Dec 12, 2005 Posts: 8

Hi, I have a Tomtom One original version, I decided to purchase the Map of Western Europe. I connected up the unit to my computer and Home (v2) start up, and it showed that I had a Map to download. I started the download, and the status bar showed that it was going to take about 1 1/2 hours to download so I left it download and did other things. I checked several times, and the green progress bar was going up, and the remaining time was going down. Finially about 1 1/2 hours later I went back to the PC and there was a message on the screen saying something like Download failed, internal server error. There was a button to report this to Tomtom, but apart from that there was no indication as to what had happened.

Has this happened to anyone else. Do I just try again, or is there anything I should check. I have a 2GB download limit per month, so trying to download it again this month would take me over the limit, I can pay for more but don't want to do so if it just failes again. Is there anyway I can just download the file from Tomtom without having to go via Home.

With thanks.
Ian.

Darren · Posted: Mon Jan 28, 2008 11:05 am Post subject:

You can only download maps via HOME but I would try again before calling TomTom. Internet glitches aren't that uncommon when downloading large files and so it's not uncommon.
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Darren Griffin

Andy_P · Posted: Mon Jan 28, 2008 11:38 am Post subject:

I'd heard that the TomTom servers have been even slower than usual the last few days.

Anita · Posted: Mon Jan 28, 2008 11:46 am Post subject:

It was a common problem when the new maps were first released, and thought to be because the server was very busy with people trying to get their free upgrade within the 30 day 'latest map guarantee' period.

The server may be busy now with people buying new maps before the end of TomTom's reduced price sale at the end of the month.

I was finally successful when I started the download at 1am. Might have been coincidence, but worth trying?
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Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

TerryYa · Occasional Visitor Joined: Dec 04, 2006 Posts: 5

I've been having this problem as well - it gets right to the end 00:00 remaining then gives me and internal server error and a number. I've tried four times now at different times of the day, with and without my security software on.

I'm trying again now with my pc connected direct to the modem rather than through my router just to see if that makes any difference. Think I'm clutching at straws though!

TerryYa · Occasional Visitor Joined: Dec 04, 2006 Posts: 5

Andy_P · Posted: Mon Jan 28, 2008 4:18 pm Post subject:

Weird!

Going off topic... I'm having similar trouble with my new wireless router. NOT the wireless part, but it has 4 "ordinary" wired ports as well. If I connect the main PC via one of those, internet access is noticeably slower and certain websites need me to click on links repeatedly to get them to load. If I click once it seems to start to load the very first few kB and then stop, with a "waiting for...(website)" message.

I thought a wired router should be "almost" like a simple splitter?

if1977 · Posted: Mon Jan 28, 2008 4:32 pm Post subject:

I have also had problems with the TT site recently. It is taking ages for me to get into My Question History about a repair i am having carried out and sometimes thatSAM error that TT say is because there servers are taking a beating so if you are trying to download anything big i would also consider doing it during the night when it is quieter. Thats what i do and have no troubles. Rolling Eyes

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NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
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GO 510 (in drawer now, time for upgrade)

Darren · Posted: Mon Jan 28, 2008 4:42 pm Post subject:

rogerkeyse · Occasional Visitor Joined: Sep 25, 2006 Posts: 3

Hi all, for those of you having problems, please find email received today from Tom Tom regarding this problem. If you follow these instructions, you will be able to download and install. Make sure you disable firewall and any anti virus software whilst downloading. Problem solved. I hope this helps.

Regards
Roger

Dear Mr Keyse,

Thank you for contacting TomTom Customer Support

Please can you confirm the following:-

- Who is your Internet Service Provider
- What is your Internet Connection Speed?
- Can you confirm what version of TomTom Home you are using?
- Are you at the end of a BT Exchange?, if so you may have an unstable Internet connection
- Do you connect wirelessly to the internet? if so, your internet connection to your router may drop out once in a while and prevent the download from completing. We suggest that you connect directly to the internet via a Network cable and not via a wireless connection.
- Do you use a firewall? if so we suggest that you configure your firewall or perhaps even switch it off when you download the map.
- Are you connected to a works network? if so you may find that there are network restrictions with regards to downloads which may prevent the download

Ultimately, you will need to find a PC that has a fast unrestricted internet access. It would seem that you have an issue with your connection which is preventing the map from downloading properly.

Please also do the following:-

- Uninstall TomTom Home
- Delete the following folder 'My Documents/TomTom/Downloads'
- Download and install TomTom Home from http://www.tomtom.com/7602

- Connect the TomTom to the PC and switch it on.
- Open TomTom Home
- A list of updates should appear, if not, click on 'Update My device'.
- Download and install your Updates.

Please confirm if you are able to download your map via your computer. We also suggest that you try another computer with a faster broadband connection.

With Best Regards

The TomTom Customer Support Team

DennisN · Posted: Mon Jan 28, 2008 10:36 pm Post subject:

iandrews · Occasional Visitor Joined: Dec 12, 2005 Posts: 8

Thanks all, I got it to work. Very Happy

I uninstalled home, deleted the download dir, and then re-installed home (V2.1 this time). Started the download about 22:00 (though forgot to disable virus and software firewall), and it had downloaded by about 23:30, and had installed it onto the One by about 00:00.

I notice that it has copied over the Speedcam PIO's into the new "Western Europe" dir automatically, but with the Western Europe map selected I don't seem to have my favourites. Whats do I need to copy across for that.

Thanks,
Ian.

DennisN · Posted: Tue Jan 29, 2008 9:29 am Post subject:

They're in a file called Mapsettings.cfg. Copying that usually does the trick. Take a Windows Explorer backup FIRST though, as some people have reported that doing so with the latest App version has given "issues".
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Andy_P · Posted: Tue Jan 29, 2008 10:57 am Post subject:

Pedants hat on.... its actually "MapSettings.cfg"
(I kept calling it MapSettings.dat and was rightly hauled over the coals for it, so like a reformed smoker, I now have zero tolerance! Twisted Evil

)

I think it is still OK to copy it on the same machine, the issue was just if you copied from a machine without text-to-speech to one that has (or vice versa).

DennisN · Posted: Tue Jan 29, 2008 1:54 pm Post subject:

Yes, Andy, I was pretty sure I'd got it wrong, but rushed it out to get the answer up and running quickly (dentist visit was only minutes away). I thought you might be still in bed after a late shift, so I'd get away with it until he replied that it had worked! Twisted Evil

Plus he sounds like a nice boy who wouldn't take me to task over it.

Any chance you could post your schedule regularly so the rest of us know when we can misbehave with impunity and beat you to posting? Laughing

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

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