"Latest Map Guarantee" not working?

georgemac · Occasional Visitor Joined: Jan 27, 2006 Posts: 42

Well I have now officially given up on my map upgrade. TomTom support gave me an address to write to in the Netherlands with my complaint, no email address, and I'm not going to be spendig more time and money posting a letter to Holland.

My main complaints were

1. TomTom never informed me of the new map release during the 30 day Map Guarantee period.
2. TomTom home has always told me that my unit has the latest maps when trying to use the map guarantee function - 6.75 mapping which is clearly not the case.

I have just fitted a new hard drive to my laptop and did fresh install of TomTom Home, and created a new account, so it would appear that this is the first use of my one XL - it is still telling me that my unit has the latest maps - even although it has 6.75.

I like the unit, prefer it to my old Garmin i3 which is on Ebay right now, but once I am finished with this unit will not return to TomTom or advise anyone else to buy their products. Lost customer for TomTom in my case.

bigfoot47 · Occasional Visitor Joined: Mar 30, 2006 Posts: 41

Oldboy and xda many thanks for the info, once i am sure all is ok will purchase 4Gb sd card (that has been tested) and stick some tunes on
Cheers

plank0 · Posted: Sat Dec 15, 2007 3:25 pm Post subject:

I've updated my TT720T with the new (v710 western Eu) map, all is well with the world once more!.

But what's this..... the Cmptr voice no longer works!.

Remove it, re-download it and reinstall it via TT Home 2, still no joy.

What the hell is going on!!!!!! Sad

:wall:
_________________
Plank.
Manchester, UK.
TomTom Go720T +TT Work
Version 7.481 (9086/080324) OS:3024
GPS v1.21, Boot 5.4106
Western_Europe v710.1561
TT RDS-TMC: 4V00.010.2

hersheywillow · Occasional Visitor Joined: Dec 28, 2007 Posts: 3

I purchased a tomtom 920t for £380 a couple of weeks ago but had to take it back due to a minor fault with the mike. The store refunded my money then sold me another 920t for £320.00 as it had just been reduced in price. I have not connected this one to tomtom home and won't for a while as i believe the 30 day latest map guarantee starts from the first day tomtom home finds your new device so i will wait for a newer map to appear first unless someone here knows this not to be the case.
I think tomtom should treat their UK customers more like they do their USA customers who get a free year of updates when they purchase a 920 and they don't have to pay what we do for them.
link for one year update http://www.tomtom.com/page/1yearmaps
Also, if they charged a fair price for them and stopped keep reducing them then they might not get so many returned for refunds for minor faults, come on tomtom, give us free maps for a year and while your at it why not update them better and faster and correct poi errors and the useless help screen.

Oldboy · Posted: Fri Dec 28, 2007 9:26 pm Post subject:

Looking at the Link it is suggesting that the 1 year offer is for ALL 920 buyers. Shocked

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1140

DennisN · Posted: Fri Dec 28, 2007 11:35 pm Post subject:

F2 · Posted: Sat Dec 29, 2007 12:40 am Post subject:

Eif · Occasional Visitor Joined: Dec 27, 2007 Posts: 11

wow..this looks like a lot of fun! i had a 720t for christmas, been having some trouble updating the map too (surprise surprise!). the current map on my TT is the 7.5 version, I've done all the updates on the Home software, and tried downloading the map under the File/latest map guarantee option. It tells me 'your new map is available', so i downloaded it (took about five hours on 1 meg connection). i thought it had worked, but then found i had no europe map at all, just 'canary islands'!! WTF? luckily i had read on here to do a backup before changing anything, and managed to restore it. looking at the Western Europe map folder before i restored it, it was reporting folder size as soething like 45 MB instead of the 1.7GB i was expecting.
is it possible that there isnt enough free memory on the tomtom, so it simply cant transfer the new file onto it, and the map is lost? should i buy a 2gb SD card and fit that before trying it again? (TT Home is still giving me the option to download new map). havent contacted TT customer support yet. any advice gratefully received Smile

Oldboy · Posted: Sat Dec 29, 2007 2:51 pm Post subject:

The 720 has a 2GB Internal memory so should be big enough.

Connect the 720 to the PC and under Add Maps, Traffic, Voices, etc select Items on my computer.

Is there an entry for Maps? If so, select More info ... and does this say Version: 710 and the size?

If you've got that then delete the Map on the 720 and use the above menus to Add the 710 Map.

If it's not the Map you were downloading, then something has gone wrong with the download, and you'll need to start again.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1140

Eif · Occasional Visitor Joined: Dec 27, 2007 Posts: 11

thanks Oldboy...just tried that, in 'items on my computer' it says i have version 7.10, and the size is 1.7gb. i checked my free space and its 1.9gb. so i deleted the original Western Europe map, and added the 710 map. great i thought...but nope!..back to the same scenario..only the Canary Islands on my TT. doing a restore from backup again. either theres something wrong with the download, or the TT. Sad

dhn · Posted: Sat Dec 29, 2007 3:44 pm Post subject:

Oldboy · Posted: Sat Dec 29, 2007 7:17 pm Post subject:

....and have you tried a Reset?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1140

Eif · Occasional Visitor Joined: Dec 27, 2007 Posts: 11

dont have a flash card in it...would i still need to use clearflash tool? not looked into that yet. Oldboy, do you mean factory reset via the software or the reset button on the TT?

I have just tried downloading the map again...even thought its 'allegedly' already installed (am back to the canary islands at the mo!). I think the files are corrupt. they dont take ten minutes to download over 1meg broadband (although the time remaining says five hours!) and looking at the folder that it downloads to, its total size is 28mb and contains three files! something wrong there. is there any way to download this from somewhere else?

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