Selling TomTom linked to TomTom account - Urgent advice req.

carcuscrae · Occasional Visitor Joined: Aug 21, 2005 Posts: 40

Hi

I have just sold my old tomtom but I noticed when logging into my TomTom acocunt it is still linked to my account. I am assuming the person who has bought it from me is going to have problems setting up their account if I don't de-link it. Can anyone tell me how I do this please?

Thanks

DennisN · Posted: Fri Dec 28, 2007 10:25 am Post subject:

Don't worry about it. Your buyer has to register it with a new email address of his/her own.

Actually, the device is locked into your email address account in TT Home, rather than with TomTom themselves (that's why these days you can only get updates via TT Home, so that it can restrict you to the one device, per email address account). The only problem you'll have is if you buy another TT device, you'll probably have to set up a new account with a different email address. If you have two devices (like me), you have two email address accounts (both with TT Home and TT website) and it all works fine.

But if you've bought a new device and also have an account with TomTom for things like Traffic or Cameras, they won't work with your new email account, so in that case you HAVE to change the device in your existing account, using TomTom Home. If you've had your account for a long time (over six months), you can do this easily, but if for less than six months, you'll have to contact TomTom to do it.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

carcuscrae · Occasional Visitor Joined: Aug 21, 2005 Posts: 40

Thanks DennisN

When I connected my new device it said my new device wasn't registered with my TomTom account and I had to select 'register new device' or somthing like that. My new device is now working fine with my existing e-mail address on both TomTom Home and the TomTom website.

My only concern was that it found my previous TomTom device and said that it was linked to my account. I presume now I have registered my new device the original one will now no longer be linked?

Also on the TomTom website if I look under 'My Products' it shows the map codes for my old device. Do I need to delete them from there so the person who has bought my old device will be able to use it ok?

Thanks

DennisN · Posted: Fri Dec 28, 2007 11:26 am Post subject:

carcuscrae · Occasional Visitor Joined: Aug 21, 2005 Posts: 40

Yes I have passed him the credit card codes so he has them ok. Just wasn't sure if it would cause a problem if they were still registered under my account.

Thanks to everyone for all your help

idiot · Regular Visitor Joined: Aug 22, 2005 Posts: 72

DennisN · Posted: Sun Dec 30, 2007 10:12 am Post subject:

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