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Jack155Q4
Occasional Visitor
Joined: Jul 29, 2005
Posts: 34
Location: Orpington, Kent
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 Posted: Sun Dec 23, 2007 3:31 pm Post subject: Can not download database |
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Hi,
Have just subscribed for the year but I am struggling to download the database.
I am logged in, I select, TomTom Home, then UK - Speed Zoned Complete, and click download database, it goes to the next page but nothing happens 
This is the screen I get:
Any help would be appreciated. I have tried FireFox and Opera.
Jack |
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missing_user
Joined: Aug 30, 2008
Posts: -7
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| Posted: Sun Dec 23, 2007 3:54 pm Post subject: |
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It would appear that the payment system is not immediate.
Depending on how you paid your full membership it can take hours or days.
From your screenshot it appears that the options are missing as your full membership has not been validated!
I just tried the download for you and it is working. |
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Jack155Q4
Occasional Visitor
Joined: Jul 29, 2005
Posts: 34
Location: Orpington, Kent
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| Posted: Sun Dec 23, 2007 5:03 pm Post subject: |
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Cheers strumble, seems to be working now  |
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Jack155Q4
Occasional Visitor
Joined: Jul 29, 2005
Posts: 34
Location: Orpington, Kent
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| Posted: Mon Dec 24, 2007 2:15 pm Post subject: |
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| Jack_155Q4 wrote: | | Cheers strumble, seems to be working now |
Errm, ignore that, when I said it was working, that was at the GFs house. I cant download them from my home. I have tried 2 different computers, one is a Mac and the other, a PC.
I get the same results as the screen shot above.
Any ideas?
I have flushed the cache, cookies etc on both. Is it an IP address problem - maybe it doesn't like it. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Mon Dec 24, 2007 2:25 pm Post subject: |
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As you have flushed the cookies from your PC have you logged back in to the site since doing this?
I would also try turning off any firewall you have running just while you try to download the database, if it works with the firewall turned off the fault is with that software (most probably a setting within it) - what firewall are you running? - Mike |
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Jack155Q4
Occasional Visitor
Joined: Jul 29, 2005
Posts: 34
Location: Orpington, Kent
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| Posted: Mon Dec 24, 2007 2:26 pm Post subject: |
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| Its ISA2004, Tried it from the server too |
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Jack155Q4
Occasional Visitor
Joined: Jul 29, 2005
Posts: 34
Location: Orpington, Kent
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| Posted: Mon Dec 24, 2007 2:27 pm Post subject: |
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| mikealder wrote: | | As you have flushed the cookies from your PC have you logged back in to the site since doing this? |
Yes, tried on both. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Mon Dec 24, 2007 2:44 pm Post subject: |
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| Who provides your internet access and what type of modem/ router are you using? - Mike |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Mon Dec 24, 2007 3:12 pm Post subject: |
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Have you tried IE?
What other security software do you have running? |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Mon Dec 24, 2007 4:01 pm Post subject: |
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This issue is 'ALWAYS' a firewall issue. As your using ISA on the server it may be that, I suppose your gateway is the server and not the internet router?
_________________
Darren Griffin |
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Jack155Q4
Occasional Visitor
Joined: Jul 29, 2005
Posts: 34
Location: Orpington, Kent
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| Posted: Mon Dec 24, 2007 7:14 pm Post subject: |
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| Darren wrote: | | This issue is 'ALWAYS' a firewall issue. As your using ISA on the server it may be that, I suppose your gateway is the server and not the internet router? |
Thats right, I will have a play around with a few settings. Its strange as its the first time I have ever had this type of problem.
Cheers
Jack |
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