"Latest Map Guarantee" not working?

plank0 · Posted: Thu Dec 06, 2007 9:59 am Post subject: Free 30 Day TT Map UpDates.

Just got off the phone with TT UK (long 45 min talk) about getting the free map update for my TT 720T (running v705 map), which the 30 day free update runs out on the 14th Dec.

They said (after he talked to 2nd line service) that the map (v710) is being worked on and should be ready with in the next 2 weeks, before the new year, as they are trying to inclued the central europe map, as well as the western europen map as one full package for download.

They said (after he talked to 2nd line service again) that the passing of the 30 days will not matter and I will still get the map as the map has not been availabul for download at this time.

When asked about the map (v710) being on the web site for sale, they said (after he talked to 2nd line service for a 3rd time and putting me on hold again), that it is listed, but not for download as the map is still being worked on. Confused

_________________
Plank.
Manchester, UK.
TomTom Go720T +TT Work
Version 7.481 (9086/080324) OS:3024
GPS v1.21, Boot 5.4106
Western_Europe v710.1561
TT RDS-TMC: 4V00.010.2

andy-c1 · Posted: Thu Dec 06, 2007 1:04 pm Post subject:

i have noticed that my message has changed when i click on map upgrade ,says there is a newer version avaliable now but since the 30 days has passed i can't get it
_________________
TomTom 5001

Andy_P · Posted: Thu Dec 06, 2007 1:16 pm Post subject:

Just wait....

If you look back through all the posts about this in several threads, there are several quoted messages from TomTom saying:
WE WILL GIVE A NEW v710 MAP TO ALL x20 OWNERS WHEN IT IS READY. YOU WILL NOT NEED TO BE WITHIN THE 30 DAY PERIOD.

Sorry for shouting, but it's been said so many times.

(P.S. And this will NOT be the same v710 map as the one that is already available to buy).

uffe73 · Posted: Thu Dec 06, 2007 1:33 pm Post subject: Re: Free 30 Day TT Map UpDates.

franb · Banned Joined: Aug 10, 2007 Posts: 244

Just done my daily check for latest map guarantee for the 720 and, YES, it's started downloading v710 (currently 4-5 hrs) so will let you know IF successful & size etc.

russd1978 · Occasional Visitor Joined: Mar 02, 2006 Posts: 34

Just checked mine and its now telling me -

"There is a newer map available. Unfortunately you are not eligible for a free map update. Either the 30 days period has expired for your device or your device was not sold with a Latest Map Guarantee.

You can however buy the latest map if you click Add Maps, Voices etc"

compost · Occasional Visitor Joined: Apr 18, 2006 Posts: 21

I've checked mine and I am getting the same message as russd1978. This is a change since I last connected.

Despite TomTom apparently having stated that v710 maps will be made available to x20 owners there is still a lot of inconsistency about with some users getting the maps and others not and the change of message that we are now getting via HOME does not give me a great deal of confidence that they will get this sorted.

franb · Banned Joined: Aug 10, 2007 Posts: 244

russd1978 · Occasional Visitor Joined: Mar 02, 2006 Posts: 34

compost · Occasional Visitor Joined: Apr 18, 2006 Posts: 21

Checking on 'Update My Go' shows the map available v710 for me too.

I bought my Go on 9th October and I contacted TomTom before the 30 days was up and was told that the maps would be available via 'Latest Map Guarantee' when the maps were ready!

uffe73 · Posted: Thu Dec 06, 2007 5:54 pm Post subject:

russd1978 · Occasional Visitor Joined: Mar 02, 2006 Posts: 34

Took 2 hours to download and then right at the end it said "Internal Server Error" so starting again...

bigfoot47 · Occasional Visitor Joined: Mar 30, 2006 Posts: 41

Out of box(10 days ago) shipped with Western Europe v705.1480
Updated app to 7.221
GPS v1.21 Boot 5.4106
Rang and mailed about 7.10 maps like others and told the same "maps will be available for map guarantee soon etc and would include Central Europe."
Have been checking constantly hey presto "new maps available" pops up today -Western_Europe_1Gb v710.1561.Downloaded size 909Mb (put on sd card instead of 720 itself) so alot smaller than 1.6Gb original
Rang tt to ask what this is and got what can really be described as a right "Numpty" who kept putting me on hold every 2 mins coming back with variuos dubious statements and finally emailing me with:-
"Thank you for contacting TomTom Customer Support
Yes sir, you can obtain the map of Western and Central Europe. You would have to purchase it online, via our TomTom web site.
With Best Regards
The TomTom Customer Support Team"(Alexis T)
I would suggest avoiding detailed discussion/contact with this one, as he has avoided all the questions i intially put to him including the fact the new download has b*****d up voice recognition

franb · Banned Joined: Aug 10, 2007 Posts: 244

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