"Latest Map Guarantee" not working?

AndyVaughan · Posted: Fri Nov 30, 2007 7:39 pm Post subject:

This is the response I got today:

Response (Terence R. (UK)) 30/11/2007 12.42 PM
Dear,

Thank you for contacting TomTom Customer Support.

Unfortunately I cannot offer you the map as a download to your account.
This request was made specifically to our 2nd Level Team, however this map is still in development and should become available shortly as you know.

The map that my colleague has managed to add to other accounts is not the same map that will be provided via TomTom HOME.
This is a similar map which is the same version, howvever the map available under Latest map Guarantee will have more detail than the current map, hence why it is taking a bit longer than expected to be available.

Should you have further questions or suggestions, please let us know.
You can also speak to us directly on the number below.

084 516 100 09

With Best Regards

The TomTom Customer Support Team

Infama · Posted: Fri Nov 30, 2007 8:57 pm Post subject:

bigfoot47 · Occasional Visitor Joined: Mar 30, 2006 Posts: 41

Just leaves enough room for a couple of local fish shops and the post office as poi's then?

rolfd · Occasional Visitor Joined: Nov 25, 2005 Posts: 12

Hiya all, can anyone tell me what size the new 710 map should be?

I've a Go 720 and am being offered the 710 maps but it's only 930mb. When installed I don't get speech recognition. I called TomTom but got some kind of magician who told me it's the right map but compressed better than usual. He reckons they can get 4gb of map data into 35mb Shocked

Anyway, am I being offered the right map by Home, or is it all up the left?

Thanks,

Rolf

dhn · Posted: Mon Dec 03, 2007 5:34 pm Post subject:

No, you are NOT being offered the NA 7.10 map but the USA & Canada 7.10 map which does NOT allow for speech recognition or have nearly as much detail or poi's as the much larger NA 2GB 7.10 map.

rolfd · Occasional Visitor Joined: Nov 25, 2005 Posts: 12

kobudera · Posted: Mon Dec 03, 2007 5:46 pm Post subject:

martypeter · Occasional Visitor Joined: Jul 11, 2006 Posts: 6

Infama · Posted: Mon Dec 03, 2007 8:05 pm Post subject:

martypeter · Occasional Visitor Joined: Jul 11, 2006 Posts: 6

This is what I'm looking at on my device when I select version on my TT720
App: 7.221 (8572/071121)
OS:2318
GPS: v1.21
Boot: 5.4106
Map: Western_and_Central_Europe_2GB v710.1632

Hope this helps

Infama · Posted: Wed Dec 05, 2007 12:55 pm Post subject:

mcjones56 · Occasional Visitor Joined: Oct 14, 2003 Posts: 22

Received my Map Update yesterday. Needed a question through TomTom website, and a follow up with information already supplied in first question Rolling Eyes

But yesterday had the reply from (Ryan S. (UK))

Dear Mr Jones,

Thank you for contacting TomTom Customer Support.

We are pleased to inform you that the latest map version 7.10 has been added to your account.

To download and install your Map that you have purchased, please click on the link below:-
http://www.tomtom.com/5169

If you do not have sufficient space to install your Map onto your TomTom. We recommend that you obtain a new 2GB SD card with a minimum read speed of 10mb/s or higher from your local high street retailer such as PCWorld, Currys, Maplins or other high street electrical retailers etc.

With Best Regards

The TomTom Customer Support Team

Started the download at 17:00, aborted it at 18:00 when it froze. Restarted it and it finally finished at 00:30.

Previously had:
TomTom Go 720T
Application Version 7.221, Map: Western Europe v705.1480

Now have Map: Western Europe v710.1561 (size on disk 1.66Gb)

Deleted original map from on board memory, copied the new map from the SD Card. All working OK. Needed to copy the mapsettings.cfg from the old map folder to retrieve my favourites and poi settings, and the speed camera files.

No drama from TomTom Customer Service, all sorted within 3 working days.

Mike

kobudera · Posted: Wed Dec 05, 2007 6:37 pm Post subject:

AndyVaughan · Posted: Wed Dec 05, 2007 9:11 pm Post subject:

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