TMC:- totally frustrated now

[mikecymru]

My 910 stopped working, Battery wouldnt charge.18 months old.
Sent it back, no problems they changed the board, back in a week! Great!!

But TMC not working, Rang them, sent the old really rubbish one back, got the new one updated version13, very nice thank you tom tom!!


Arrrrgghhhhh!!!!!!! Still not b***dy working....

Anyone got ideas it doesn't even recognize that its been plugged in.

Been without it for weeks now, I would really appreciate some help/advice.

[mikealder]

Mike can you check and report back what software version is loaded to the device? - tap the sat strength meter and the version will be displayed on the right hand side of the screen - Mike

[mikecymru]

hi mike

its version 7.161. i think it was upgraded when i sent it back. i got loads of new features when it came back, just none of the ones i needed.



mike

[mikealder]

A couple of ideas:
1/ make sure the connector is fully home for the RDS-TMC - it is very stiff and can take some force to seat correctly.
2/ Reset the 910 by using a paperclip/ pin in the reset hole adjacent to the connector strip under the 910. - Mike

[mikecymru]

ive tried these nothing doing

[mikealder]

If you know someone with an x10 or x20 device try plugging your RDS device into that and see if it works, assuming it does return the 910 as faulty - I would also return the mount as well but state that when you contact TomTom as that could also be the failure point - Mike

[mikecymru]

Thanks mike,

I sent all the parts back supposedly for testing together but obviously I still have issues, I'll call them tomorrow and keep you posted.

Thanks for your support.


Thanks

Mike


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