TomTom Go 720 Traffic Sat Nav system - will not be released

tailormtm · Occasional Visitor Joined: Oct 29, 2007 Posts: 7

I have been eagerly awaiting the release of the Tomtom Go 720T (Traffic) sat nav. I have just spoken to Tomtom customer services and they say that this model will not be released in the UK due to too many problems with the traffic (TMC) receiver. This is all very strange as this 720T is being advertised as coming into stock with so many UK retailers. According to this customer service representative, due to the problems with the TMC Receiver on the Go 710 unit, they will not make any receiver for the UK market.

This is not the first time I have spoken to Tomtom about this matter, but it is the first time I have heard this answer. Does anyone out there have any info on this unit's release? The Garmin Nuvi 660 seems to incorporate the traffic device, so why cant Tomtom?

Would it be possible to buy a unit in Europe (where the 720T version is available) and use it as normal in the UK, or would there be associated problems?

Many thanks

bobmoss · Occasional Visitor Joined: Oct 27, 2007 Posts: 16

I think you need to speak to TomTom customer support again as what they told you is wrong.

Halfords are currently showing the 720 Traffic in stock and the one I ordered at the weekend is currently with DHL to be delivered today! Ebuyer are also showing them as "in stock".

Curiously though, no-one else seems to have any stock in at the moment. Perhaps Halfords and Ebuyer have bought up all the stock!

tailormtm · Occasional Visitor Joined: Oct 29, 2007 Posts: 7

Hi there

This is very curious as I have now just spoken to Tomtom again and told them a list of about 6 retailers (authorised Tomtom agents) that are showing this 720T on their websites. The response was that the 720T is for the European markets not for the UK. They are well aware that the TMC-aerial supplied with the 720T does not work properly in the UK. They went on to say that they are currently working on a specific TMC aerial for the UK, but have no release date as yet.

This is all very weird. Halfords, Comet, Inkino and even Tomtom's own UK site shows this 720T available for sale in a UK price!

bobmoss · Occasional Visitor Joined: Oct 27, 2007 Posts: 16

Well my 720 traffic has just arrived from Halfords.

On the packet for the traffic receiver it says "If you have purchased this product in the United Kingdom, please read the enclosed leaflet...".

The leaflet basically tells you to go into the config and tell the TomTom that you are in the UK".

So whoever at customer support is saying that this version isn't for the UK is talking rubbish!

tailormtm · Occasional Visitor Joined: Oct 29, 2007 Posts: 7

Does your main Tomtom box have 720 written on it, or 720T on it? Did the TMC Aerial come inside the complete box or as a separate package?

If its in a separate box, that means that you have been supplied the Euro TMC aerial which will function in the UK but not very well. Tomtom are developing a special aerial for the UK only apparently.

bobmoss · Occasional Visitor Joined: Oct 27, 2007 Posts: 16

My main TomTom box says "Go 720T" with the description of "Complete and portable car navigation system with traffic information".

The TMC aerial came inside the shrink wrapped box with the other bits and pieces.

tailormtm · Occasional Visitor Joined: Oct 29, 2007 Posts: 7

Just spoken to Tomtom as this situtaion is really frustrating me. They say that any Tomtom 720T's in the UK are Euro spec and will not be officially released here. I would love to know how you get on with this unit's traffic facility.

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

mikealder

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

NRG · Occasional Visitor Joined: Feb 15, 2004 Posts: 10

have the 720T. Used the traffic receiver first time today 4th December 2007 on a trip to Plymouth. It struggled to get a connection, did a couple of times briefly but no information came down.

Set off back the next day and I got a green circle (connected) immediately but no info until I got to Bristol when it popped up that there was a lane closure on the M4 with a 12 mile tailback adding 3 hours,

Blimey I thought thats good, showed me a map and everything, I was about to re-route when I saw a Motorways sign confirming it but it said delay 30 minutes??? 3 hours?? 30 Minutes?

As it was the first traffic notifcation I decided to risk it and check and I got to Junc 15 in about 25-30 minutes, gritting my teeth expecting the worst... yes there was a lane closure and I went through at 70mph, no queue for 12 yards never mind 12 miles, delay? NONE!

So my first venture proved to be not only incorrect but ridiculously incorrect so right at this moment I have to say it seems absolutely worthless so I would caution first anyone thinking about spending £50 on it.

I bought it with the tomtom so was much cheaper but Im wondering now if Ive wasted that money?

If anyone has had a more positive experience I would love to hear about it

Cheers

NRG

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