Safety Cameras Dissapear from XL Europe?

batesy808 · Occasional Visitor Joined: Sep 24, 2007 Posts: 3

Congrats on getting a result ... never heard of Heinz computers ... so they can't have been that big an IT company ... Wink

Hope that they are as nice to me as they were to you - i submitted my request via email more than 48 hours ago now - and have not had a reply (I couldn't face the long wait on the phone whilst listening to "please review the answers on www.tomtom.c*m").

cliveports · Occasional Visitor Joined: Apr 17, 2006 Posts: 19

heinz...I like it! Laughing Out Loud

What really winds me up is the hold message smugly telling you that "All the answers can simply be found by going to our website etc. etc. ! yada yada yada

If I could have found the answers I wouldn't be hanging on the bl**dy phone DUH!!

(This isn't just tom-tom its just about every damn company!)

Rant mode Off...The cameras are now showing up perfectly so I have to say again a feather in their (rather justifiably battered) cap!

othilla · Posted: Thu Oct 04, 2007 4:24 pm Post subject:

Got my reply from TomTom,they said if I wanted the camera database to work reinstall 6.594 as v7 is incompatible.Good job I use the PGPS database.I wonder if I can get a refund for non working cameras as advertised on the box? Razz

cliveports · Occasional Visitor Joined: Apr 17, 2006 Posts: 19

TomToms response is outrageous!

firstly I find that a totally unacceptable reply from tomtom, and If I was you I would phone them and tell them that.

So essentially what they are telling you is that you cant upgrade because the product SOLD to you on the box wont work! That sucks!

I would also tell them that they reset another users account (i.e. me) so I could download the latest, which means they are treating customers differently and inconsistently.

I would offer to send you the latest camera database they sent to me but fear that may break licensing laws...and no amount of PM'ing me with your email address will make me change my mind...

RedorDead6899 · Occasional Visitor Joined: Oct 12, 2007 Posts: 1

Thanks so much for posting this - it appeared on Google after several frustrating attempts at getting my safety cameras to show after Home updated my One XL.

Although I don't have the patience to sit on the fone, I have sent a support question to Tom Tom about it - telling them that I am not prepared to uninstall the latest version to make it work again as the other's person's experience has been - what is the point in updating at all in that case?!

I realised that all updated versions run into trouble, but the lack of any mention of this on the Tomtom site anywhere is poor customer service.

So thanks again, hopefully I'll get the same good response that you did!

cliveports · Occasional Visitor Joined: Apr 17, 2006 Posts: 19

You're welcome!

You've hit the nail on the head, " the lack of any mention of this on the Tom-tom site anywhere is poor customer service. "

I agree and its just so arrogant of them not to do this, they are clearly demonstrating they don't give a stuff about their customers. by now they must have had enough support calls and mails to realise they have a BIG software testing problem. Personally, if my team released something to our customer that prevented previous major functionality from working we'd be in court!

Perhaps someone should send Tom-Tom support a link to this forum post!

batesy808 · Occasional Visitor Joined: Sep 24, 2007 Posts: 3

The situation continues. I just posted the following onto the support website and am waiting for feedback. I just can't believe that one of the major features of the OneXL - safety cameras - that comes preinstalled on the Europe version I purchased stops working when you update the software - with the only resolution being to pay for a subscription. Surely as Clive has said this major feature should be something that their software testers would have picked up on.

"Thank you for sending the update above.
However unfortunately this update is not compatible with my OneXL - as it is running version 7 of the software.
I travelled to Belgium the week before last - and had no option but to pay 20GBP for the safety camera subscription to get the cameras up and running again on my Tomtom.
It really frustrates me that I only bought this Tomtom 6-8 weeks ago - with one of the main reasons being the warnings about safety cameras. Within a week the tomtom had updated itself to the latest version of the software - but the pre-installed cameras stopped working. The only resolution would be to reset the Tomtom back to the old operating system version 6 and then I guess the zip package you sent me would work - however I feel strongly that this is a backward step.
To resolve this situation I would like to be reimbursed for my purchase of the safety cameras (invoice attached).
If I am not reimbursed then I will feel obliged to take this further as a matter of principle."

othilla · Posted: Sat Oct 20, 2007 7:27 pm Post subject:

Good news,with the latest update 7.131 the cameras are back Very Happy

	PocketGPS
	Web