Traffic not (yet) available in my region!

[nashmills]

I've just spent all evening trying to get my new mobile to connect to Tomtom plus only to find that it is not yet available in my region. It worked OK with my old phone this afternoon.

Is the traffic service down or are my settings still not right?

[londongaz]

I have been getting this also !!! ??????

[nashmills]

[londongaz]

Ive only ever had this on the T720.

Customer services doesnt open until 0900 on Monday.
All the other plus services appear to be working correctly.

[londongaz]

Any joy with this one mate ?

I haven't been able to use it yet though a "techincal fault" with tom tom device codes and my username

[nashmills]

I've had 2 long conversations with TomTom customer service today and it appears there's a corrupt file on my device. Both agents have promised to email me a fix - one within 10 mins the second withing 1/2 hour. Neither have appeared yet and it's nearly 2 hours since the second call.

[londongaz]

Nash Im just on the phone to them at present so I will update with my findings.

[londongaz]

Nash,

They also sending me this file now in about 30 tom tom minutes which I think is the same one that they said they were sending you although they are sending it to my TOM TOM HOME account on the internet and not my email address.

If you haven't already done so I would have a look on there mate.

Gaz

[londongaz]

I got sent a called traffic.dat which was approx 66k in size.
Tom Tom asked me the replace the existing file in the western europe maps folder called traffic.dat

and...... ( drum roll ) TA-DA......

It didnt work.

oh well another 9am call to TOM TOM customer support in morning.

The story continues.

[londongaz]

Wayhey got it working.

After you install the new file you need to do a paperclip reset then go onto your tom tom account on the website and click on reset traffic account and bobs your uncle

[nashmills]

[londongaz]

Just have a play about it mate all of sudden it worked. I also did a back up dont know if that helped or not ?

Let me know you outcome.

[nashmills]

Thanks to your suggestion to "play with it" I have now succeeded in fixing it. Traffic started working again after I selected "Edit my TomTom plus account" on the device.

Apart from eventually sending the file 2 days after they said they would, CS have been no help. No wonder they have such a bad reputation.

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