NEW VERSION tomtom RDS TMC reciever out yet?

blackwellgraham · Posted: Thu Oct 11, 2007 2:51 pm Post subject:

How do you actually go about getting the TMC replaced? I just logged another question with tomtom asking for a replacement, and rxd the usual patronising test telling me how to plug it in, had I got the latest version of Navcore etc.

If there's a re-call program, its a very well kept secret.

mikealder · Posted: Thu Oct 11, 2007 2:58 pm Post subject:

If your device does not work in that it just sits there constantly tuning but not picking up data you need the replacement receiver, write to them explaining that the unit is functioning but not receiving or displaying any RDS-TMC information and as such needs to be replaced with the newer more receptive device. - Mike

othilla · Posted: Thu Oct 11, 2007 4:15 pm Post subject:

AndyVaughan · Posted: Thu Oct 11, 2007 8:53 pm Post subject:

Tried horizontal and vertical and can't tell any difference.

I must live in a very poor reception area as can't get a stable lock until halfway down the M66.

If anyone else is driving north out of Manchester on the M66 can they confirm that they lose the signal somewhere around the Ramsbottom/Edenfield junction as well.

I am going to go for a compromise - up the side of the windscreen and then across the top as my TomTom is in the bottom right corner I reckon I will get about equal lengths of each.

Anyone who can verify the M66 RDS-TMC black spot please do.

Andy

mikealder · Posted: Thu Oct 11, 2007 9:39 pm Post subject:

Constantinos · Occasional Visitor Joined: Oct 12, 2007 Posts: 2

Hello to all the RDS/TMC sufferers...

I got given a new TomTom One 3rd edition (UK) which doesn't have the ability to get traffic info through a mobile, so the RDS/TMC receiver is my only option!

As TomTom seem useless in telling me where I can get the new model, has anyone here found it online or at a store? I know someone mentioned Comet a couple of weeks ago - was that definitely the new model then?

Cheers,
Constantinos

AndyVaughan · Posted: Fri Oct 12, 2007 12:30 pm Post subject:

Cheers Mike

So, I have a duff receiver (again) a duff mount (I will try the spare from the wifes car) or a duff TomTom 510.

It is not athermic glass, I have a 2001 Frontera Sport, so the back half of the vehicle is fibreglass anyway and it has two glass sunroofs so I should be able to get a pretty decent FM signal in the car anyway. I will play with the spare mount and try different positioning but so far I have seen little difference between the v3 and a v1 receiver.

Thanks for confirming that you get reception - I will take a drive up the A56 to see if I get a lock up on the tops, and then double back at the roundabout with the M65 and see what happens as I head back towards Manchester.

Thanks for taking the time to test this for me.

Andy

mikealder · Posted: Fri Oct 12, 2007 1:09 pm Post subject:

Andy, try the following for aerial positioning:
1/ Attach the end of the aerial at the top of the windscreen 5CM inboard of the lefthand "A" pillar.
2/ using the second sucker stick the aerial to the bottom of the windscreen, again 5CM away from the "A" pillar.
3/ run the cable to the drivers side of the vehicle as far as it will go then position the 510 Mount so you can plug it in.

The above is how my unit is set up in the vehicle, if you have the FM transmitter mount or any other FM transmitter in the vehicle make sure it is not set to a frequency anywhere close to 101 FM (I use 106,3 for my transmitter and get no problems of interference) - the other possibility is a duff mount, if the unit is bouncing on the contact strip it will be disconnecting the RDS receiver which will reset it and / or lose reception - Mike

Constantinos · Occasional Visitor Joined: Oct 12, 2007 Posts: 2

Just received a reply from TomTom - the plot thickens! Apparently the model number is 2v00.006.

mikealder · Posted: Fri Oct 12, 2007 2:14 pm Post subject:

Others have also reported this number on the paperwork, but the small paper part number flag on the device states the .013 number when they received the replacement - Mike

teecee90 · Regular Visitor Joined: Nov 02, 2005 Posts: 98

AndyVaughan · Posted: Fri Oct 12, 2007 4:16 pm Post subject:

Tried both mounts (in the house) and I can get a lock with the cable extended vertically up my living room window. As soon as only half of it is vertical I seem to lose the lock.

With the mount I was using in my car I seemed to have a bit of a dodgy connection at the socket - plugging the receiver in and out a few times seems to have cured it.

I will try your aerial positioning in the car Mike, I prefer to have the TomTom on the RHS of the windscreen, but if the only way I can get this to work is by moving to the centre then so be it.

Andy

mikealder · Posted: Fri Oct 12, 2007 4:34 pm Post subject:

If you want the TomTom on the right just deploy the cable as far as you can accross the dash before running it vertical up the screen, I found this was in the line of sight for any passenger sat in the left seat so I moved the device to compensate, although most passengers are used to wires and strange devices in my car by now, it is known as a mobile test lab!.
The important part is keeping the aerial wire at least 5 CM from the metal work of the car structure.
The 510 mount certainly won't help if the nav unit is 'bouncing' on the connector though. As for connecting the RDS device, it does require a firm shove to mate fully with its socket, once connected I tend to leave the RDS unit in the car with the mount - Mike

Wizard_of_id · Occasional Visitor Joined: Oct 12, 2007 Posts: 3

A few weeks ago I got an email from TT asking me to send my TMC-RDS for replacement, delighted I filled out my details and waited. Received the packaging and sent it off, and today I got this..........

Dear Mr. David Thomas,

We have received your defective item(s).
Replacement of your defective item(s) is not covered by warranty. For replacement of your defective item(s), we request that you pay the following fee: € 50

You can pay by using the following web link http://www.tomtom.com/rma/index.php?action=pt&rma=DER07092761311&rid=761311

The items(s) will be replaced and sent to you within 5 to 10 working days after we have received the payment.

They expect me to pay for it?????????????? I'm glad I was sat down - I've given them both barrels through the email but has anyone else been asked to do this?

I'm totally bowled over by this one.

Mr910 · Posted: Fri Oct 12, 2007 9:23 pm Post subject: Re: I simply cannot believe it?

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